The age-old adage ‘customer is king’ has stood the test of time because treating the customer as a king has always produced favorable results. Keeping this in mind, it has become very important for contact centers to provide quality service … Read More
call center
What is call pop?
Table of Contents Introduction to call pop Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the … Read More