What are some Call Centre KPIs? Call Centre KPI can be seen as the guiding light for any call centre.KPI stands for Key Performance Indicator. They help the call centre perform at its best by providing valuable insights. These … Read More
Call Centre
What are Abandoned Calls?
Abandoned Calls What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More
100 Contact Centre Terminologies You Cannot Miss
What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are used in the day to day communication with contact centre stake holders to refer operations aspects of … Read More