Contact Centre

Abandoned Calls

What are Abandoned Calls?

Abandoned Calls What are Abandoned Calls?  Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More

contact centre terminologies-100|Emitrr

100 Contact Centre Terminologies You Cannot Miss

What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are used in the day to day communication with contact centre stake holders to refer operations aspects of … Read More