Table of Contents After Call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact and similar tasks that needs to … Read More
Contact Centre
What is AHT (Average Handle Time) & How can you reduce it?
What is AHT (Average Handle Time) and how can you reduce it? Table of Contents Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as … Read More
What are Abandoned Calls?
Abandoned Calls What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More
100 Contact Centre Terminologies You Cannot Miss
What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are … Read More