call center

Call Quality Monitoring Guide

Guide to Call Quality Monitoring in the Call Center

The age-old adage ‘customer is king’ has stood the test of time because treating the customer as a king has always produced favorable results. Keeping this in mind, it has become very important for contact centers to provide quality service … Read More

Call Pop | Screen Pop

What is call pop?

What is call pop? Call pop is a capability used by call center agents or by the front desk that enables them to access customer information for every incoming call through a pop-up agent that summarises important customer details. Call … Read More