Call Centre KPI

Call Pop | Screen Pop

What is call pop?

What is call pop? Call pop is a capability used by call center agents or by the front desk that enables them to access customer information for every incoming call through a pop-up agent that summarises important customer details. Call … Read More

Average Handle Time

What is AHT?

Average Handle Time Time is of utmost essence when it comes to call centres. Valuing your callers time as well as your organization’s is very important and needs to be a call centre’s top priority. A caller who is able … Read More

Top 20 Call Centre KPIs

Top 20 Call Centre KPIs

Call Centre KPIs   KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance … Read More