Call Centre

What is AHT

What is AHT (Average Handle Time) & How can you reduce it?

What is AHT (Average Handle Time) and how can you reduce it? Table of Contents Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as … Read More

Top 20 Call Centre KPIs

Top 20 Call Centre KPIs

Call Centre KPIs   KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance … Read More

Abandoned Calls

What are Abandoned Calls?

Abandoned Calls What are Abandoned Calls?  Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More

contact centre terminologies-100|Emitrr

100 Contact Centre Terminologies You Cannot Miss

                                  What is Contact Centre Terminology?  Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are … Read More