Table of Contents After Call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact and similar tasks that needs to … Read More
Contact Centre

What is AHT (Average Handle Time) & How can you reduce it?
What is AHT (Average Handle Time) and how can you reduce it? Table of Contents Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as … Read More
Tags: Call Centre KPI, Call Centre, Contact Centre

What are Abandoned Calls?
Abandoned Calls What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More
Tags: Call Centre, Contact Centre

100 Contact Centre Terminologies You Cannot Miss
What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are … Read More