The Background

Niagra Falls Urgent Care operates urgent care centers that provide medical services to patients who need immediate care for non-life-threatening illnesses or injuries. Some of the services offered by the company include diagnosis and treatment of common illnesses, physical exams, vaccinations, and laboratory testing. The company also provides occupational health services to businesses and employers.

NF Urgent Care faced the challenge of patients missing appointments and having difficulty scheduling and booking appointments. Patients found it difficult to contact NL Urgent Care to book appointments or receive reminders. The manual patient intake process was cumbersome. Patients had to fill out multiple forms before the appointment, leading to errors and delays.

Automating Appointment Bookings

With Emitrr, patients were able to book appointments with ease and receive reminders for upcoming appointments via text messages. Emitrr allowed NL Urgent Care to quickly inform patients if appointments need to be rescheduled due to unforeseen circumstances such as bad weather conditions.

Online Patient Intake Forms

Emitrr also helped NL Urgent Care streamline the registration process. With Emitrr, the staff was able to send digital forms to the patients before an appointment, which simplified the registration process and reduced errors. Emitrr’s automation reduced the manual workload for the staff, freeing them up to focus on providing quality care to patients.

Overall Results

The use of Emitrr has allowed NL Urgent Care to improve patient access to care, reduce missed appointments, and streamline the patient intake process. Emitrr’s automation has helped NL Urgent Care to improve efficiency and reduce manual workload for staff.

• 90+ hours of manual work saved