Admittedly, there are more financial barriers to dental care than other kinds of healthcare, and, consequently, an estimated 37 million Americans don’t have dental insurance. But as technology improves over time, so do the possibilities for dental innovation. This is expected … Read More
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Best Practices for Appointment Reminders
Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice. To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb these … Read More
Why should you use SMS Reminders?
SMS reminders are a great way to ensure that your patients are well informed about their upcoming appointments.If you run your own healthcare practice you probably detest no-shows and cancellations, as you know how much loss of revenue they generate. … Read More
What are online patient forms?
Being greeted with a pen and paper and a clipboard is probably one of the most frustrating parts of visiting a healthcare practice. Even when all other industries seem to have taken a shift by embracing technology, the healthcare industry … Read More
Appointment Reminders
What are appointment reminders? With everyone being busy and occupied in one’s life, it is only natural that few important things slip from the crack and down into oblivion. As dramatic as that might sound, it holds true as most … Read More
Guide to Call Quality Monitoring in the Call Center
The age-old adage ‘customer is king’ has stood the test of time because treating the customer as a king has always produced favorable results. Keeping this in mind, it has become very important for contact centers to provide quality service … Read More
What is call pop?
What is call pop? Call pop is a capability used by call center agents or by the front desk that enables them to access customer information for every incoming call through a pop-up agent that summarises important customer details. Call … Read More
What is after call work and how it can be improved?
What is After-call work? After call work or ACW refers to the work/tasks a call center agent/customer service representative performs after their call with a customer. Most often, if not always after call work involves one of the following tasks: … Read More
20 Women Leaders In Eye Care
Women have been increasingly filling up the Optometry College Seats, accounting for about 50% of the total student enrollment. However, there has been a significant gap in the percentage of women taking up leadership positions in the field. We at … Read More
What is patient experience?
When one hears ‘patient experience’, they automatically think of the experience of the patient with their doctor. While this criteria,without any doubt, reigns supreme over any,it is surely not the only one which would ensure a holistic patient experience. With … Read More