When one hears ‘patient experience’, they automatically think of the experience of the patient with their doctor. While this criteria,without any doubt, reigns supreme over any,it is surely not the only one which would ensure a holistic patient experience. With … Read More
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What is AHT?
Average Handle Time Time is of utmost essence when it comes to call centres. Valuing your callers time as well as your organization’s is very important and needs to be a call centre’s top priority. A caller who is able … Read More
Top 20 Call Centre KPIs
What are some Call Centre KPIs? Call Centre KPI can be seen as the guiding light for any call centre.KPI stands for Key Performance Indicator. They help the call centre perform at its best by providing valuable insights. These … Read More
What are Abandoned Calls?
Abandoned Calls What are Abandoned Calls? Abandoned calls are calls which are abandoned or disconnected by the caller before reaching/connecting with the agent. Call may have been abandoned by the caller due to excessive wait time in the queue or … Read More
What is an Automatic Call Distributor?
What is an Automatic Call Distributor? If you are in the call centre business, ACD is a term you must have familiarized yourself with.It is ,after all, the backbone of any call centre and is one of … Read More
Dental Live Chat or SMS Chat
Gone are the times when people had the time and energy to visit the clinic to book appointments or even call for that matter. These days people want to book things on the go. It takes some amount of space … Read More
100 Contact Centre Terminologies You Cannot Miss
What is Contact Centre Terminology? Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are used in the day to day communication with contact centre stake holders to refer operations aspects of … Read More
5 Lessons DSO Leaders Can Take From Settlers Of Catan
What can leaders in the dental industry learn from settlers of catan? Last month, Our team at Emitrr spent some time at my place in New Jersey and for those of you who don’t know, we all enjoy board games. … Read More
Missing calls and losing patients. Here is what you need to do.
Communication is the key when you are running a dental practice. Imagine a working mother calling to book an appointment for her kids during her break and the phone goes unanswered or a patient in pain trying to get a … Read More
Don’t have a Dental answering service? Be prepared to lose patients.
If you are running a dental clinic, your need to ensure that you have an exceptional dental answering service. Why? People call in all the time with dental issues. You don’t know what is going on at the other end. … Read More