Author Archives: Shefali Jain

A medical facility generally needs to use varied methods of communication. Phone, voicemail, email, sms, name it and you will find a use for it. One particular channel that stands out when it comes to instant communication is secure/encrypted SMS. … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction Today, 62% of people prefer remote consultation with doctors whenever possible, so implementing one of the best HIPAA-compliant chat apps may be a great move for your healthcare facility. Since online communication & exchange of information come with risks, … Read More

Introduction Regardless of the industry, missed appointments translate to wasted time, resources, and potential revenue. Statistics reveal that missed appointments cost the U.S. healthcare system alone billions annually and contribute to customer dissatisfaction across various sectors. So how can organizations, mitigate this … Read More

Introduction An appointment cancellation or a no-show is a service business’ biggest nightmare. Do you know why? That’s because every time a customer doesn’t show up, the time slot dedicated for them goes vacant, and that vacant slot leads to … Read More

Introduction Thanksgiving is just around the corner and is the perfect time for business owners to express their gratitude toward their customers, employees, and everyone else who makes it possible for them to keep going. In this guide, check out … Read More

Introduction Encrypted text messaging or secure texting is a communication method that enables users to exchange encrypted messages, ensuring the privacy and confidentiality of the shared information.  Encryption ensures that the messages remain inaccessible to anyone without the encryption key. … Read More

Introduction to patient reviews Patient reviews are the ratings and feedback that patients leave for a healthcare provider or practice after availing of treatment. These reviews help potential patients make informed decisions when choosing the most suitable healthcare facility for their … Read More

What is a BCC text? A BCC text or a Blind Carbon Copy text is also known as mass or broadcast texting it allows users to send a message to a group of people, without having the recipients see each other’s name … Read More

What is A2P messaging? A2P messaging stands for application-to-person messaging i.e. a person receives a message through an application. This application can be both web-based OR mobile-based.  What does this mean? Picture this, your phone buzzes and you see a notification, … Read More