Author Archives: Yachana Sharma

You pick up the phone, confirm a patient’s name, and share their test results. It seems harmless—but did you just violate HIPAA? Many businesses unknowingly breach HIPAA regulations through routine phone calls, risking hefty fines and legal trouble. Understanding HIPAA … Read More

Small businesses, especially those in healthcare, often overlook mobile security. But the risks are real. A single unsecured text message can lead to a massive data breach. Take the Change Healthcare cyberattack in 2024 over 100 million individuals had their … Read More

Introduction Staying connected with customers has never been more challenging for small businesses—especially in healthcare, dental, and legal services. Patients and clients expect fast, seamless communication, whether they’re seeking medical advice, scheduling appointments, or needing urgent support. But providing 24/7 … Read More

Small ophthalmology practices often juggle multiple responsibilities, from managing patient calls to scheduling appointments and handling follow-ups. With limited staff, these tasks can quickly become overwhelming, leaving little time to focus on delivering quality care. This is where an AI … Read More

Introduction Running a small business often means juggling multiple roles—sales, marketing, customer service, and everything in between. Among these, managing reception tasks can become one of the most overwhelming and time-consuming responsibilities. Imagine answering constant calls, scheduling appointments, responding to … Read More

Choosing the right phone system can significantly impact the success of a small business. AT&T Office@Hand has been a popular choice for many, offering cloud-based communication solutions. However, as more businesses look for flexible and cost-effective options, questions have arisen … Read More

Managing a medical office is no easy task, especially when it comes to handling the front desk. From answering constant phone calls to coordinating appointments, the front desk team plays a crucial role in ensuring the smooth flow of operations. … Read More

The secure transmission of patient data is a critical challenge in healthcare, with data breaches posing significant risks. In the first half of 2024 alone, over 387 healthcare data breaches were reported, impacting more than 45 million records. Such alarming … Read More

Introduction Effective communication is the backbone of any thriving business, especially for small enterprises looking to scale. According to a report by Future Market Insights, the global VoIP market is projected to grow at a CAGR of 10.2% from 2024 … Read More

Introduction Missed calls, frustrated customers, and limited resources – sound familiar? For small businesses, managing customer communication can feel overwhelming. However,  VoIP solutions for small businesses including tools like Interactive Voice Response (IVR) systems can fix this easily. They offer … Read More