Author Archives: Yachana Sharma

Choosing the right VoIP phone system can be overwhelming, especially when comparing popular options like Dialpad and Aircall. Each platform comes with its own set of features, pricing, and benefits tailored to different business needs. In this blog, we’ll break … Read More

Handling patient records, medical notes, and consultations shouldn’t feel like a constant battle against paperwork. Yet, for many healthcare providers and businesses dealing with sensitive data, documentation remains a time-consuming burden. Speech-to-text technology offers a faster, more efficient way to … Read More

Introduction Cross-border healthcare is expanding rapidly, with millions of U.S. patients seeking virtual care from Canadian providers yearly. With the global telehealth market projected to reach $709.69 billion by 2030, Canadian businesses in healthcare, telemedicine, and health tech are tapping … Read More

Every missed appointment isn’t just an inconvenience, it’s lost revenue, disrupted schedules, and a missed opportunity to strengthen patient relationships. No-shows can cost your practice thousands each year, and relying on staff to manually follow up is time-consuming and inefficient. … Read More

Introduction In the fast-paced business era today, outbound calling is still an essential component of sales, marketing, and customer service strategies. Nevertheless, selecting the proper dialing system can have a big effect on your business efficiency, agent productivity, and customer … Read More

You pick up the phone, confirm a patient’s name, and share their test results. It seems harmless—but did you just violate HIPAA? Many businesses unknowingly breach HIPAA regulations through routine phone calls, risking hefty fines and legal trouble. Understanding HIPAA … Read More

Small businesses, especially those in healthcare, often overlook mobile security. But the risks are real. A single unsecured text message can lead to a massive data breach. Take the Change Healthcare cyberattack in 2024 over 100 million individuals had their … Read More

Introduction Staying connected with customers has never been more challenging for small businesses—especially in healthcare, dental, and legal services. Patients and clients expect fast, seamless communication, whether they’re seeking medical advice, scheduling appointments, or needing urgent support. But providing 24/7 … Read More

Small ophthalmology practices often juggle multiple responsibilities, from managing patient calls to scheduling appointments and handling follow-ups. With limited staff, these tasks can quickly become overwhelming, leaving little time to focus on delivering quality care. This is where an AI … Read More

Introduction Running a small business often means juggling multiple roles—sales, marketing, customer service, and everything in between. Among these, managing reception tasks can become one of the most overwhelming and time-consuming responsibilities. Imagine answering constant calls, scheduling appointments, responding to … Read More