Author Archives: Yachana Sharma

Introduction What happens when a new client reaches out, and no one follows up? Not because they weren’t a fit. Not because you didn’t care. But because the voicemail came after hours, or the email got lost between sessions. For … Read More

Introduction What’s the point of having a sales team in the field, campaigns running across channels, and customer data pouring in, if none of it really works together? That’s the everyday struggle for pharmaceutical companies. Conversations with doctors feel disconnected. … Read More

Introduction There’s a growing tension in exam rooms today: providers want to focus on their patients, but endless documentation, billing codes, and compliance checks keep pulling their attention toward a screen. AI is quietly changing this reality. A recent survey … Read More

Introduction If you work in healthcare, you already know how much time goes into documentation. From charting SOAP notes to updating EHRs, the paperwork never really ends.  According to the 2024 Medscape Physician Burnout & Depression Report, over 60% of … Read More

Introduction Before trusting a veterinary clinic with their pet’s care, most pet owners do a quick online search. And what stands out first? The reviews. A few genuine, positive comments can inspire confidence. But a couple of unanswered complaints can … Read More

Introduction Does your clinic spend more time managing the schedule than treating patients? If so, you’re not alone. Veterinary teams often find themselves buried in phone calls, dealing with no-shows, and constantly adjusting a schedule that’s already full. It doesn’t … Read More

Introduction Veterinary care is built on trust. But today, that trust begins online, often before a pet parent knows your name. Long before someone calls your clinic or walks through the door, they’re already forming an opinion. They’ve typed “vet … Read More

Introduction What does your clinic’s voicemail say when no one picks up, and when was the last time you checked? Most vet clinics don’t plan their voicemail strategy, they inherit it. A generic message, recorded long ago and forgotten, plays … Read More

Introduction Still managing your clinic’s schedule through phone calls and paper logs? You’re not alone. Over 60% of veterinary clinics continue to rely on call-ins and handwritten calendars. That often leads to missed calls, double bookings, and front desk teams … Read More

Introduction How many calls went unanswered at your clinic this week? Not because you didn’t care, but because no one had a free hand to pick up. Most veterinary clinics aren’t struggling with communication because they lack compassion or effort. … Read More