Introduction
The work environment is shifting to VoIP phone systems in full force. More and more companies are adding cloud-based VoIP phone services as they offer businesses to save up to 50% and 90% on local calls and International calls respectively. In such a scenario, the outdated telecom phone systems won’t work. The expensive, below-par telephone systems are hectic to set up and require a lot of manual labor.
This has made Companies, especially small businesses, switch to VoIP phone systems for their business scalability. The modern-day cloud phone system or VoIP is the perfect solution for your business needs. VoIP phones for small businesses provide the feasibility of calls and SMS/MMS from any device, such as a desktop, laptop, or mobile device, at a flexible price.
If you are a small business owner and want to weigh your VoIP phone service options in the market, then keep reading. We have curated a list of the 7 best VoIP for small businesses that can be the best ideal match for your business
7 Best VoIP for Small Businesses: A Quick Comparison
- Emitrr
- RingCentral
- Nextiva
- Dialpad
- Grasshopper
- OpenPhone
- 8X8
| Basis of difference | Emitrr | Ring Central | Nextiva | Dialpad | Grasshopper | Open Phone | 8X8 |
| Call Routing | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Call Recording | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Contact management | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Call transfer | Yes | No | No | Yes | Yes | No | Yes |
| Voicemail | Yes | Yes | No | Yes | Yes | No | Yes |
| IVR | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Reporting/Analytics | Yes | No | No | No | No | No | No |
| 24/7 live rep | Yes | Yes | No | Yes | No | No | No |
| Pricing | Starts at $30 | Starts at $30 | Starts at $25.95 | Starts at $27 | Starts at $15 | Starts at $14 | Starts at $24 |
Key Highlights:
- The Emitrr software offers the most VoIP features, whereas Nextiva and OpenPhone offer the least capabilities
- Most software does not offer call transfer functionality
- Emitrr is the only software that offers analytics to report to understand the leads better
- Emitrr is one of the few software that offers 24/7 live rep customer support to give an enhanced customer experience
7 Best VoIP For Small Businesses: A Detailed Analysis
Emitrr
Emitrr is a the best VoIP for small businesses. Emitrr’s technical team offers immediate customer support 24X7. That’s why Emitrr is a five-star rated software on reputed software review sites such as Capterra, Software Advice, and G2. Emitrr platform is easy to use and caters to all client needs for VoIP phone services.
Emitrr Features
- Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree
- With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members
- Select and define call routing rupees for each call queue group
- Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail
- With Emitrr, you can set up multiple extensions for every individual
- Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user
- You can set up VoIP to ring everyone or ring an extension during working hours or even after hours
- With Emitrr’s VoIP, forward calls to the call tree/IVR system
- Automatically record calls to get important information
- Setup general business hours for ease of use
- Send two-way personalized texts at a bigger scale
- Send group texts for better team efficiency
- Send bulk messages for business scalability
- Import your contact list with just a few clicks
- Emitrr supports more than 1000+ integrations to sync data from your current CRM easily
- Send automated texts, emails, and voice
- Send personalized follow-ups to customers via texts and drip campaigns
Emitrr Pros
- Ease of use
- User-friendly interface with quick navigation
- Top-notch customer support
- Intuitive features
- Superior call quality
Emitrr Cons
- More features are coming soon!
Emitrr Support Channels
- Phone
- 24/7 Live rep
- Chat support
- FAQs
- Knowledge base
Emitrr Pricing
Starts at just $30 monthly. (You pay for what you use!)
RingCentral
RingCentral is a communication service for small businesses that offers good customer support at flexible pricing. Their MVP, RingEx, is a cloud software that offers clients VoIP phone services and messaging options around the clock.
RingCentral Features
- Offers Voice Mail
- Offers call recording software
- offers Call Routing
- Assist you with Contact Management Software
- Voice Mail feature
- IVR Software
RingCentral Pros
- Easy-to-use interface
- Easy integration
RingCentral Cons
- Frequent software glitches
- Poor technical support team that doesn’t provide immediate help in technical difficulties
RingCentral Support Channels
- Email/Help Desk
- Phone Support
- Chat
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
RingCentral Pricing
- The pricing starts at $30 per month but for limited features
Nextiva
Nextiva promises seamless communication between businesses and clients. Nextiva is an enhanced VoIP platform with AI services. The Nextiva app offers personalized communication tools for better client engagement.
Nextiva Features
- Nextiva offers call center management capabilities
- Offers call conferencing feature to increase the usefulness of the platform
- Nextiva offers call queue management
- The software supports multi-channel communication for its clients
- Offers VoIP connection for communication with clients
- Nextiva offers video conferencing features for client engagement
Nextiva Pros
- Ease of use
- Intuitive conferencing features
Nextiva Cons
- Non-user-friendly interface
- Poor customer support
- Difficult to setup
Nextiva Support Channels
- Phone Support
- Email/Help Desk
- FAQs/Forum
Nextiva Pricing
- Nextiva has various subscription packages. The basic plan starts at $30.95 per month.
Dialpad
The VoIP functionality offered by Dialpad helps you maintain conversations and turn them into potential conversions. Dialpad software is an intelligent and suitable VoIP for small businesses that also offers AI.
Dialpad Features
- Dialpad offers to organize incoming calls
- Dialpad offers basic recording capabilities. You can review recordings for better information-gathering
- Dialpad Call monitoring feature in real-time
- Dialpad also offers multichannel communication to support integration
- Dialpad supports VoIP connections to its clients
- With Dialpad, users can avail of video conferencing capabilities
- Easy integration with CRM platforms
Dialpad Pros
- Offers features manifold
Dialpad Cons
- Poor Communication flow often gets disrupted
- Buggy conferencing features
- Slow customer support
Dialpad Support Channels
- 24/7 (Live rep)
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
Dialpad Pricing
- Starts at $15 per month for limited features. But the software offers different subscription packages
Grasshopper
The Grasshopper software offers simple and easy solutions to manage business calls through VoIP functionality. The Grasshopper platform is a great VoIP phone system for small businesses as it caters to call management and quality call time.
Grasshopper Features
- Voice Mail
- Call Recording feature
- Option for Call Routing
- Contact Management Software
- Call Monitoring Software
- IVR software
Grasshopper Pros
- Easy to use
- Affordable
Grasshopper Cons
- Very limited features
- Outdated messaging features
- Inadequate customer service
Grasshopper Support Channels
- FAQs/Forum
- 24/7 (Live rep)
- Phone Support
- Knowledge Base
- Email/Help Desk
- Chat
Grasshopper Pricing
- The Grasshopper software does not have a fixed pricing. The most basic GrassHopper subscription starts at $14 per month for a limited amount of features
OpenPhone
The OpenPhone software is focused on better business management through a cloud phone system. The OpenPhone app works towards enhanced customer response results through smooth VoIP calls. Businesses consider OpenPhone software a great platform for VoIP services for small businesses.
OpenPhone Features
- Automated Attendants to ease the work of businesses
- Call Center Management feature to handle the workflow
- Call Conferencing
- Call Logging to keep track of potential clients
- Call Recording to store important pieces of information discussed over calls
- Call Routing
- OpenPhone offers IVR/Voice Recognition
OpenPhone Pros
- Reasonable pricing
- Ease of use
OpenPhone Cons
- Poor customer service
- Set up time too long
- Difficult to integrate
OpenPhone Support Channels
- Email/Help desk
- Knowledge Base
OpenPhone Pricing
- OpenPhone offers different subscriptions at different pricing. However, the platform’s starter pack is priced at $15 per month.
8X8
The 8X8 software is a one-stop destination for phone, video, and messaging. The 8X8 platform focuses on unified customer engagement throughout businesses. The 8X8 app offers voicemail over VoIP, flexible call flows, and global coverage and that’s why 8X8 is a great VoIP phone system for small businesses
8X8 Features
- Automated Attendant
- Call Center Management
- Call Conferencing
- Call Logging
- Call Recording Software
- Call Routing
- Mobile Access
- Online Voice Transmission
- IVR/Voice Recognition
8X8 Pros
- Ease of use
8X8 Cons
- Very poor customer experience
8X8 Support Channels
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
8X8 Pricing
- The 8X8 platform offers different subscription packages. The basic package starts at $24 per month for limited features
Why Is Emitrr The Best VoIP For Small Businesses?
Intuitive VoIP functionality
Emiitrr is an aced texting software that now offers highly intuitive VoIp functionalities to its customers. Emitrr’s VoIP features are developed to keep all the needs of users in mind. You get seamless features like call recording, call forwarding, multichannel routing, voicemail, etc. Emitrr is the perfect choice for small businesses that need VoIP services. You get all the features with zero bugs at an affordable price
Amazing Call Quality
Emitrr focuses on giving customers the best call experience. That is why with Emitrr, there are no delays in call delivery or call drops. Customers get full 99.99% uptime on a strong, maintained connection
Top-notch unique texting features
Emitrr is a five-star rated texting platform. The Emitrr software provides basic and advanced text messaging features for the scalability of its customer’s business goals. You get missed calls to texts, drip campaigns, and 24/7 live rep for increasing the efficiency of your business goals.
Ample integrations
The Emitrr platform supports 1000+ seamless integrations for its customers. Emiitrr’s technical team takes care of all the integration steps to provide you with robust integration without any data inconsistencies.
Affordable pricing
The pricing structure of Emitrr is very flexible. There are no annual binding contracts or hidden charges. The customers are provided with all the running features and their data is kept consistent and secure with Emitrr. Emitrr starts at just $30/- monthly, and customers can choose a customized subscription as well.
Robust platform
The Emitrr platform is the perfect solution for small businesses that need quick scalability. The Emitrr platform is a robust software designed to be intuitive and avoid crashing. Customers have raved about how the interface of Emitrr is easy to use and navigate. With the Emitrr app, you would never run into abrupt screen freezing crashing, or bugs.
Reliable customer support
Emitrr offers the most quick and secure customer service to its clients. Review platforms like G2 and Capterra have raved about the immediate and effective customer service offered by Emitrr. All kinds of support channels are available with Emitrr such as Phone, 24/7 Live rep, Chat support, Email, FAQs, and Knowledge base. So customers can choose the option they are most comfortable with.
Frequently Asked Questions
A VoIP(Voice Over Internet Protocol) phone system is the best-suited feature for business scalability. If you are looking for phone systems for your business, you should ditch the old telephone cable connections and switch to VoIP for seamless customer communication.
The Emitrr software is one great platform that offers you VoIP functionalities and texting capabilities, all in one place. The Emitrr platform is a great VoIP phone service for small businesses as it focuses on quality call time and offers multi-channel routing options to maintain the call connection without any hassle.
Emitrr is the best VoIP for small businesses. The Emitrr platform offers multiple VoIP functionalities such as call recording, call forwarding, multichannel routing, voicemail, caller ID, and much more. Not only this, With Emitrr you get the most advanced texting capabilities and great analytics to stay ahead of the curve in the business realm. So, Emitrr is the most trusted choice that will drive business results for you.
Different VoIP platforms offer their services at different prices. There is no fixed price range for VoIP software. The subscription to any VoIP software depends upon your business demands and the number of features any platform can offer.
But a good VoIP software on a very affordable budget, without any annual contracts is Emitrr.
Check out Emitrr software to get VoIP functionalities and texting features at a very affordable price.
There are hundreds of software in the market that claim to offer good VoIP functionalities but after a lot of research and comparisons, we found that the best software that offers next-gen VoIP services are:
1. Emitrr
2. RingCentral
3. Nextiva
4. Dialpad
5. Grasshopper
6. OpenPhone
7. 8X8
Conclusion
After comparing the best VoIP for small businesses and comparing them side by side on different aspects, It’s safe to say that Emitrr is the best VoIP service for small businesses in the market. Emitrr offers maximum top-notch VoIp functionalities at an affordable price. So if you want to upscale your small business with Emitrr then book a demo here!
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