9 Best Dental Patient Communication Software

Introduction 

Running a dental clinic is not a cakewalk; from managing patients to scheduling appointments and sending out reminders, there is often so much involved that it can get quite challenging to juggle things without any external help. Thankfully, with dental patient communication software, there is so much that dental practitioners can streamline, be it taking care of the first patient contact to sending out appointment recalls or feedback forms that too without putting in too much time. 

If you understand the importance of this single tool, then in this guide we are going to look at a list of some of the best dental patient communication software that you can possibly find. 

What is Dental Patient Communication Software? 

Dental patient communication software is designed for dental practitioners to communicate with their patients, preferably via SMS or email. The communication could be regarding an upcoming appointment, a follow-up message on a missed appointment, informing the patients about an upcoming offer. Or it could simply be used for communicating and conversing with your patients about any concerns.   

Many dental patient communication software can easily be synced with your existing patient management app or tool, allowing you to seamlessly carry on your daily activities. With this one single tool, dental professionals can increase patient satisfaction, reduce employee burnout, reduce no-shows, and more to ultimately increase their revenue. 

9 Best Dental Patient Communication Software 

1. Emitrr
2. PracticeDaily
3. Dental Intelligence
4. Weave
5. Doctible 
6. Teledentix
7. Practice by Numbers
8. Solutionreach
9. Dentaltap

Overall Best Dental Patient Communication Software

Emitrr is our top pick for the best dental patient communication software because it not only offers a myriad of features to simply communicate with your dental patients but also is HIPAA compliant, secure, extremely affordable, has the best customer service, allows seamless integrations with multiple dental patient management software, and more. It’s an all-in-one platform, it ticks all the boxes that you could possibly want when looking for the best dental patient communication software. Here’s a detailed look at what you can expect from Emitrr: 

Emitrr

Emitrr Features

• Send HIPAA-compliant texts to patients, providers, office staff and even pharmacies
• Text confidently with end-to-end encryption
• Send 1 to 1 or broadcast message
• Send appointment reminders & confirmations
• Send and receive images, files (lab reports, insurance, x-rays), or videos
• Reduce follow-ups with patients via phone calls
• Integrate with your EMR to automate repetitive tasks via text: reactivation, reminders, and no-show follow-up
• Update confirmation status, notes automatically
• Easily access dental patient data in Emitrr
• Connect with over 500+ EHRs
• Customizable templates 

Emitrr Integrations

Emitrr integrates with over 500 tools and apps including these: 

• Dentrix
• Curve Hero
• Denticon
• Dentrix Ascend
• Dentrix Enterprise
• Dolphin
• Eaglesoft
• OpenDental
• Practiceworks

Pros of Emitrr

• HIPAA compliant
• Excellent customer service 
• Easy-to-use interface 
• Multiple useful features
• Easy to set up dashboard 
• Affordable & flexible pricing 
• Seamless integration 
• Customizable
• No-show reduction
• Versatile
• Saves time 

Cons of Emitrr

• No major issues with this software 

Emitrr’s Pricing 

Emitrr’s is very affordable; its pricing starts at $149/month, and you can opt for pay-what-you-choose option for greater flexibility.

Emitrr’s Customer Rating

• Capterra: 4.8/5
• G2: 4.7/5

PracticeDilly

PracticeDilly is a patient communication software company that was founded in 2014. The software allows offices and clinics to send customized campaigns, two-text messages, and more. The company caters to dental practices of all sizes, and here are some more information about the software: 

PracticeDilly Features

• Two-way Texting
• Automated Recalls
• Appointment Reminders
• Campaigns & Promotions
• Dental Office Mobile App
• Dental Insurance Verifications

PracticeDilly Integrations

• Dentrix
• Opendental
• Practice Web
• Eaglesoft

Pros of PracticeDilly

• Good customer service
• Useful features
• Affordable price

Cons of PracticeDilly

• Limited functionalities
• Limited integrations 

PracticeDilly’s Pricing 

PracticeDilly offers three kinds of plans:

• Premier: $179/month
• Pro: $129/month
• Basic: $99/month

PracticeDilly’s Customer Rating

• Capterra: N/A
• G2: N/A

Dental Intelligence

Dental Intelligence is an end-to-end practice performance solution in the dental industry. The company offers patient communication tools and other features that help dental clinics increase their visits and production and decrease their overhead cost. Additionally, the company caters to all dental clinic sizes. Here are some more details about this software: 

Dental Intelligence Features

• Online Scheduling
• Mobile App
• Team Chat
• Reminders & Confirmations
• Voicemail Drops
• Patient Portal
• Automated Recalls

Dental Intelligence Integrations 

• Swell 

Pros of Dental Intelligence

• Flexible filtering 
• Useful features’
• Intuitive interface 

Cons of Dental Intelligence

• Limited integration 
• Plan cancellation issues 
• Complicated setting up & training 
• Poor customer service

Dental Intelligence Pricing 

N/A

Dental Intelligence Customer Rating

• Capterra: 4.6/5
• G2: 3.6/5

Weave

Weave is essentially an all-in-one platform for small and medium-sized healthcare providers including dental care providers, chiropractors, optometrists, etc. The platform offers a number of useful patient communication tools for dental clinics to help them streamline their dental practice. Here are some more details about Weave: 

Weave Features 

• Automatic appointment reminders
• Automatic appointment confirmation
• Online scheduling
• Digital forms
• Analytics 

Weave Integrations

• Dentrix
• Dentimax
• Denticon
• Dolphin
• Easydental
• Eaglesoft
• Eddson
• And more..

Pros of Weave

• Texting feature
• Easy communication
• Easy-to-use 
• Good customer service

Cons of Weave

• Messaging issues
• Technical issues
• Limited features

Weave’s Pricing

• N/A

Weave’s Customer Rating 

• Capterra: 4.8/5
• G2: 4.5/5

Doctible

Doctible is another popular HIPAA-compliant communication software that is designed for dental practices. The tool allows you to send custom messages to patients with customizable templates. The software is also available for groups and private practitioners. Here are some features and other details that you must know about Doctible: 

Doctible Features 

• Patient communication
• Patient recall
• Two-way texting
• Group messaging
• Customization

Doctible Integrations

• DentiMax
• ClearDent
• Dentrix
• Sensei
• Total Dental
• Opendental 

Pros of Doctible

• Great customer service
• Easy to use

Cons of Doctible

• Poor integration
• Expensive
• Lots of manual work, lack of automation 

Doctible’s Pricing

• Gold: $199/month
• Gold Plus: $299/month 
• Platinum: Custom

Doctible’s Customer Rating 

• Capterra: 4.8/5
• G2: 4.5/5

Teledentix

Teledentix is a fully-comprehensive HIPAA compliant teledentistry solution. The software offers dental providers the ability to connect virtually with the patients reducing the need to visit the clinic. Using this tool, you can bill, report, eSign consent forms, etc. Here are some more details on the software. 

Teledentix Features

• Virtual scheduling
• Remote case presentation
• Unlimited support
• Referral management
• Patient portal

Teledentix Integrations

N/A

Pros of Teledentix

• Secure
• Easy to use 

Cons of Teledentix

• Requires you to set up a separate merchant account

Teledentix Pricing 

Starts at $150 per month

Teledentix’s Customer Rating 

• Capterra: 5/5
• G2: 5/5

Practice by Numbers is essentially an all-in-one software that is designed for dental practices to improve and streamline their practice and daily operations. The platform offers dental patient communication tools such as two-way texting, analytics, patient forms, and more to both single practitioners and multi-practice owners. Here are the features and integrations that Practice by Numbers offer:

Practice by Numbers

Practice by Numbers Features

• Two-way texting
• Phone IQ
• Patient follow-ups
• Custom campaigns
• Appointment reminders

Practice by Patient Integrations

• Dentrix
• Opendental
• Eaglesoft
• Practice-web 

Pros of Practice by Numbers 

• User friendly 

Cons of Practice by Numbers

• Terrible customer service
• Poor integration with practice management software
• Expensive

Practice by Numbers Pricing

N/A

Practice by Numbers Customer Rating

• Capterra: 5/5
• G2: 5/5

Solutionreach

Solutionreach is a well-known patient reminder software that offers useful patient communication tools not only to dental practitioners but also to dermatologists and ophthalmologists to help them reduce no-shows. The company was initially named Smile Reminder but was later renamed to Solutionreach. 

Solutionreach Features 

• Appointment reminders 
• Insurance reminders
• Recall
• Customization
• Omni-channel messages 
• Two-way texting
• Batch messaging
• Digital intake
• And more..

Solutionreach Integrations

Solutionreach integrates with 400+ system including: 

• Denticon
• Dentrix
• Fuse
• Opendental
• Curve Dental
• Eaglesoft 
• And more..

Pros of Solutionreach

• User friendly design  
• Handy communication tools

Cons of Solutionreach

• Messaging issues
• Poor customer service  
• Technical issues

Solutionreach Pricing

Solutionreach’s pricing starts at $329 a month. 

Solutionreach Customer Reviews 

• Capterra: 3.8/5
• G2: 4.3/5

Dentaltap

Dentaltap is a well-known software company that offers patient communication and patient management tools to dental practices. Using this tool, dental practitioners can automate patient management, treatment, collaboration, planning, and more. Here are some more information on Dentaltap: 

Dentaltap Features

• Communication
• Mobile app
• Integrations
• Two-way texting
• HIPAA Compliant 

Dentaltap Integrations

• Mailchimp
• Zoho
• Shopify
• Hubspot
• Square
• Clover
• And more..

Pros of Dentaltap

• Good customer service
• User friendly
• Offers free tools as well 

Cons of Dentaltap

• Limited integrations 
• Limited features

Dentaltap Pricing

Dentaltap offers a free plan as well as paid plans starting at $39 a month. 

Dentaltap Customer Rating 

• Capterra: 5/5
• G2: 5/5

Features to Look For Before Buying Dental Patient Communication Software

1. 2-Way Patient Texting

When looking for dental communication software, it is important to look for a 2-way texting feature as it allows for easy and quick communication from both sides. Giving your dental patients the option to reply, be it for scheduling an appointment or for re-scheduling, etc., could boost their patient satisfaction level and can in turn help you manage your day effectively. 

2. Dental Appointment Reminders & Confirmations

No-shows and appointment cancellations are some of the biggest challenges that dental clinics face, so while searching for dental patient communication software, look for the appointment reminders & confirmation feature. Using this feature, you can easily send automated appointment reminders a few days or a few hours in advance to your dental patients, ensuring either they show up after the reminder or, if not, then at least inform them about their change of plans. This simple feature can single-handedly save you from losing money by reducing no-shows and clearing up precious appointment space. 

3. Dental Practice Management Software Integrations

By integrating dental practice management software with their existing tools and apps, dental clinics can easily manage patient records, patient appointments, financials, etc. So make sure to look for a dental practice management software that offers various integrations or at least supports integration with your existing software. This would help you streamline your dental practice more efficiently and reduce the cost associated with manual labor. 

4. Patient Recalls 

Patient recall involves encouraging your patients to return to your clinic for a routine checkup. Additionally, dental checkups and related issues often require more than one visit, and your patient might or might not remember their next visit date. As such, it becomes your responsibility to ensure that your patients are sent their timely recall reminders, which can easily be done with the help of dental patient communication software. So, you must look for the patient recall feature when buying dental patient communication software.

5. Bulk Messaging

What if you want to let your patient know about a certain offer that you are running or simply want to send an SMS for any event to multiple patients at once? Would you type each number and message individually? Certainly not! For this reason, look for dental patient appointment software that allows you to send customized bulk messages to your patients with a simple click. 

Use Cases of Dental Patient Communication Software

1. Acquire more dental patients

What if a potential patient finds your practice online and tries to reach you, but you are unable to take the call? The person might book an appointment with an alternate dental practitioner. However, if you have dental patient communication software in place, you can ensure your potential patients get automated messages and an option to book an appointment with you even if you are not available. This can allow you to acquire more dental patients easily. 

2. Reduce no-shows

Patient communication software with appointment reminder and scheduling feature can allow you to send appointment reminders to your patients some days or even a few hours before their appointment. By using this simple tool you can reduce no-shows and cancellation by 90% and make the most out of your dental practice.

3. Improve patient satisfaction

When you make communication possible for a patient, be it for appointments, aftercare, etc., when you send appointment reminders or follow-up messages to patients when they miss their appointment. And when you send prompt replies to their queries or ask for their feedback after they’ve taken your dental service, it shows that you are invested in your patients and that you care. This leads to improved patient satisfaction, which ultimately brings them back to your clinic, leading to patient retention and more revenue. 

4. Reduce administrative burnout

So much money is spent on staff acquisition and training, which makes it essential to keep your staff happy and to save them from unnecessary burnout. By purchasing dental patient communication software, you can automate and simplify so many tasks, such as:

• Sending appointment reminders
• Scheduling appointments
• Sending follow-up messages
• Sending group or mass messages for information or marketing purposes
• Setting automated responses to common queries
• Sending forms or essential reports to patients
• Sending review links or feedback forms
• And more…

By automating or simplifying so many tasks, your employees could focus on other tasks and feel less burnt out. 

How Does Dental Patient Communication Software Work?

Have you ever tried to book a dental patient appointment online? If yes, then you probably have already interacted with a dental patient communication software. Though there is not a set list of features that all dental communication software have, some common ones include:

1. Appointment scheduling

2. Two-way text messaging or chat

3. Automated responses to patient queries  

4. Integrate with Existing PMS

5. Set up Appointment Reminders, Follow ups & more!

Why is Emitrr the Best Dental Patient Communication Software? 

After reviewing nine dental patient communication software we can confidently say that Emitrr is the best option, and here’s why we think this:

Affordable pricing

While most patient communication tools cost $200 – $300 on average, Emitrr’s pricing starts at just $149 and you are also given the option to pay for only the features you choose, allowing you greater flexibility.

Superior customer support 

You might have a lot of queries or simply need help navigating this new software. While many software companies focus on the product, they often fail to work on customer service, which eventually ruins the entire experience for a customer. Thankfully, that is not the case with Emitrr. Emitrr takes pride in offering superior customer support by being available 24/7 and by helping its customers with prompt replies via multiple support channels. 

Seamless integrations with patient communication tools

Overall, Emitrr integrates with over 500 external apps and tools. And if we talk about the dentist industry specifically, then Emitrr can easily be synced with tools like AthenaHealth, Denticon, Dentrix, Dentrix Enterprise, DrChrono, Dolphin, eClinicalWorks, and more allowing you to carry out your daily operations easily in sync with your existing PMS. 

Extensive features 

The last and most important reason why Emitrr is the number one dental patient communication tool is because of the extensive features it offers, including two-way texting, scheduling, reputation management, endless integrations, patient recalls, and much more. Every other software lacks something or the other, but only Emitrr offers all the possible features that must be available in dental patient communication software. 

Dental Patient Communication Software FAQS

Conclusion

If you are a dental practitioner, then having dental communication software could be extremely beneficial for you. This is because of the degree of automation that you can achieve to reduce no-shows and appointment cancellations for your practice. 

After reviewing 9 best dental patient communication software, we found out that Emitrr is the best pick for this because it ticks all the boxes that one could look for to automate their dental practice. Be it features, price, customer support, integrations, etc.