Grasshopper Vs OpenPhone: Compare Pricing, Features & More

Introduction

It could be quite confusing to make a choice between Grasshopper vs Openphone when looking for the best VoIP platform. And having the right VoIP service is crucial for any business today as this is what determines the way you interact with your customers and your team.

And even though you might be fixated on choosing between OpenPhone vs Grasshopper, we suggest you keep an open mind as we may have found an even better third option: Emitrr.

So keep on reading as we compare these three VoIP software on the basis of their features, pricing, support, training, integrations, and more. 

About Grasshopper

Grasshopper is a well-known VoIP software provider that allows businesses to connect with their customers using a virtual phone system. For this, they offer their customers a second phone number allowing them to keep their professional and personal numbers separate.

Grasshopper allows both calling and SMS features such as call forwarding, call recording, automated customer greetings, and more. Additionally, they offer a 7-day trial period and are available for customers in the U.S. and Canada only. 

About OpenPhone

OpenPhone is a popular modern legacy phone system that offers both unlimited calling and SMS functionality to businesses and individuals.

This VoIP tool offers helpful but limited features such as voicemail to text, VoIP, blocked numbers, and more. OpenPhone can be a useful tool for small businesses, but for mid-sized and large businesses, it might not be very useful in terms of features.

However, if you want the best of both worlds, then we suggest you consider another alternative to Grasshopper and OpenPhone: Emitrr, a complete customer communication solution known for its superior VoIP and SMS capabilities. 

Grasshopper vs OpenPhone vs Emitrr: Feature Comparison

Now that you have an overview of Grasshopper, OpenPhone, and Emitrr, let us now look at the features that you must look for and compare the three on the basis of the same:

1. Call forwarding: Forwards incoming calls to another number or device automatically.
2. Call queue: Places the caller into a virtual queue and directs them to the right person. 
3. IVR: An auto-voice response system that helps customers access specific information.
4. Call routing: Routes incoming calls to a specific group or person based on predefined criteria. 
5. User & extensions: Helps in assigning extensions to multiple users, updating hours, and call forwarding behavior. 
6. Call disposition: Maintain a log of all call dispositions as well as track call outcomes such as sales, support, feedback, etc.
7. Edit extensions: Change or edit the extension of a certain team member for ease. 
8. Call recording: Record incoming calls for quality purposes, compliance, customer feedback, and more. 
9. Call transfer: Transfer a live call to another number or device. 
10. Auto responses: Sends auto-responses to customers who call you after office hours or in case of missed calls.
11. VoIP: A virtual cloud that allows you to place calls and connect with people easily.
12. Voicemail transcription: Convert voicemails into text for easier understanding and remembrance. 
13. Reporting and Analytics: Track and improve essential metrics such as missed calls, returned calls, average handling time, and more.
14. Activity Dashboard: Access all the calling activity, such as call status, call duration, total calls made, etc.

Key Highlights:

• Only Emitrr offers all the 14 must-have cloud-phone system features mentioned above, along with some extra features, including auto-responses, user and extension, edit extension, etc., which can be quite useful for your business.
• Grasshopper offers only 7, and OpenPhone offers only 8 of these 15 must-have features, making Emitrr a better choice out of the two. 

Grasshopper vs OpenPhone vs Emitrr: Pricing Comparison

Grasshopper Pricing

• True Solo: $18 per user per month 
• Solo Plus: $32 per month 
• Small Business: $70 per month

OpenPhone Pricing

• Starter: $15 Per user/per month
• Business: $23 Per user/per month
• Enterprise: Custom

Emitrr Pricing 

Emitrr’s pricing starts at $30 per month (you pay for what you use). To get a custom quote from Emitrr, you can get in touch with them from here. 

Grasshopper vs OpenPhone vs Emitrr: Support Comparison

Grasshopper Support

Grasshopper has a rating of 4.4/5 stars for its customer support. Here’s a list of all the support channels that Grasshopper offers:

• 24/7 (Live rep)
• Chat
• Phone Support
• Knowledge Base
• FAQs/Forum
• Email/Help Desk

See what customers are saying about the Grasshopper’s customer support:

“If you need the basics and don’t mind not having much support, go for it.”

“If you need a consistent number for your business, I cannot recommend Grasshopper. We have not received the level of support we should when such a tragedy has occurred.”

Source: G2

OpenPhone Support

OpenPhone has a rating of 4.3/5 stars for its customer support. Here’s a list of all the customer support channels that OpenPhone offers:

• 24/7 (Live rep)
• Chat
• Knowledge Base
• FAQs/Forum
• Email/Help Desk

“Overall, it is simple, easy and with a user-friendly interface, in terms of reliability, there were days that the software would crash, but customer service is quick to attend to your concerns.”

“I don’t have that many pros during my time using OpenPhone. I can say that their customer service was always there to help even though there was not a lot of solutions that could be applied.”

Source: Capterra

Emitrr Support

Emitrr has a rating of solid 5/5 stars for its customer support. And here’s a list of all the customer support channels that Emitrr offers:

• 24/7 (Live rep)
• Email/Help Desk
• Chat
• Knowledge Base
• Phone Support
• FAQs/Forum

See what customers are saying about Emitrr’s customer support:

“Good software (getting better everyday), EXCELLET customer support”

“The concept of the system is amazing and the customer service and support I received was second to none.”

Source: Capterra

Key Highlights: 

• Grasshopper has a slightly better rating than OpenPhone (4.4 vs 4.3) for customer support. 
• Emitrr outshines both VoIP platforms with a stellar 5-star customer support rating.
• Grasshopper and Emitrr offer all six support channels, but OpenPhone offers only five support channels.
• Emitrr’s reviews show that they’re highly appreciated by customers for their superior customer support, while there are mixed reviews for both Grasshopper and OpenPhone. 

Grasshopper vs OpenPhone vs Emitrr: Review Comparison

Seeing what actual customers are saying about these VoIP platforms is a great way to know the truth. So, let’s have a look at the overall customer reviews for all three platforms:

Grasshopper Reviews

Grasshopper has an overall rating of 4.4/5 on Capterra..

OpenPhone Reviews

OpenPhone has an overall rating of 4.2/5 on Capterra.

Emitrr Reviews

Emitrr has an overall rating of 4.8/5 on Capterra. 

Key Highlights: 

• Out of the three, Emitrr has the highest rating (4.8/5) on Capterra.
• Grasshopper customers mostly complain about their poor call quality and difficult interface.  
• While most OpenPhone customers appreciate the user-friendly software, there are a lot of complaints about poor call quality and bugs in the software.  
• Emitrr again outshines both the VoIP platforms by offering excellent call quality and an easy-to-use interface that operates seamlessly. 

Grasshopper vs OpenPhone vs Emitrr: Integration Comparison

When making a choice between Grasshopper, OpenPhone, and Emitrr, it is important to check the integrations that these popular VoIP platforms offer. Here are some of the most popular integration options that you can find:

Grasshopper Integrations

• Google Voice 
• Skype
• Live Chat 
• Zapier 
• Shift 
• Edificius 
• Shift 
• Volusion 
• Grasshopper Connect
• Firepoint 

OpenPhone Integrations

• Google Contacts
• HubSpot
• Gong
• Salesforce
• Slack
• Zapier
• Webhooks

Emitrr Integrations

• Zapier
• HubSpot
• Mailchimp 
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix Enterprise
• Dentrix
• Dentrix Ascend
• Dolphin
• DrChrono
• Eaglesoft
• OpenDental
• eClinicalWorks
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro

And more…

Key Highlights:

• Grasshopper integrates with only eight external tools and OpenPhone with only six.
• Emitrr seamlessly integrates with more than 500 software programs again, making it a much better choice between the two.
• You do not have to pay any additional fee to Emitrr for accessing their integrations. However, both Grasshopper and OpenPhone charge extra for some integrations.

Grasshopper vs OpenPhone vs Emitrr: Training Comparison

Key Highlights: 

• In-person training is the best way to make your customers understand your product . However, Grasshopper and OpenPhone do not offer in-person training to their customers, whereas Emitrr does, making it a better choice among the two again. 

Grasshopper vs OpenPhone: A Summary

• After looking at the detailed comparison between Grasshopper, OpenPhone, and Emitrr based on features, integrations, pricing, etc., it’s time for a quick recap:
• We saw that out of the 14 must-have features, Grasshopper offers only 7 of them, OpenPhone only 8, but Emitrr offers all 14 features.
• Both Grasshopper and OpenPhone offer three pricing plans to choose from. But Emitrr offers a “pay what you choose” type of pricing, allowing more flexibility.
• All three VoIP software offer major support channels, but Emitrr’s customer support has been rated the highest with a 5-star rating.
• Grasshopper offers only 8 integrations, OpenPhone only 8, but Emitrr offers 500+ integrations, making it a better choice, yet again. 
• Grasshopper and OpenPhone have somewhat similar overall ratings, but Emitrr has the highest overall rating of all. 
• All three platforms offer training via webinars, documentation, etc. but only Emitrr offers in-person training, which is the most effective way of training and also gives access to videos, online training, etc. to businesses.

We’d recommend Grasshopper if:

• You want features for both calling and SMS 
• You need only basic functionality and an easy-to-use interface
• You are not looking for many advanced capabilities
• You are looking for shared phone numbers with unlimited users and multiple extensions 

And, we’d recommend OpenPhone if:

• You are looking for only basic VoIP features
• If you are looking for an easy-to-use software
• If you want to be able to manage multiple lines from the interface 
• If you want unlimited calling but are ready to compromise a little on the call quality 

We’d recommend Emitrr if:

• You are looking for a user-friendly interface 
• You want a transparent VoIP service with no hidden charges, setup fees, or binding contracts
• You want good quality and reliable VoIP software with must-have advanced features and capabilities
• You are looking for pocket-friendly software that’s worth it
• You want to connect with your customers or collaborate with your team members seamlessly
• You also want advanced SMS capabilities, including a group texting feature, two-way messaging, and more
• You want to have access to knowledgeable and excellent customer service
• You want to integrate with your existing software seamlessly

Emitrr: The Better Platform Over Grasshopper And OpenPhone

If you had been wondering is Grasshopper good or is OpenPhone good? Then after looking at the comparison of Grasshopper and OpenPhone, it is clear that both are pretty decent VoIP software, but if you are looking for something that is going to be useful to you in the long run then Emitrr is clearly a much better option.

Here are some reasons why Emitrr is a much better option when compared to Grasshopper and OpenPhone:

Advanced Calling Functionalities

Emitrr already offers a bunch of must-have features such as call recording, forwarding, call queue, call disposition, edit extension, and more. And since it is evolving frequently, you can expect even more advanced features from it. 

Excellent Customer Support

The stellar 5-star ratings and positive customer reviews show that Emitrr is incomparable when it comes to 24/7 customer satisfaction and support. 

Affordable VoIP Service

Emitrr isn’t a ripoff like many VoIP software. To start with, Emitrr offers customizable plans that start at just $30 a month, ensuring you have the flexibility to pay for only what you choose. What’s more, is that it does not charge a set-up fee, nor does it have any hidden charges or contracts. 

Seamless Integrations 

Since Emitrr offers more than 500 integrations, you can easily integrate it with your current software, ensuring your workflow is not interrupted, 

Advanced Business Texting Features

Want to keep in touch with your customers? You can take advantage of Emitrr’s advanced business texting capabilities, such as group or mass texting, auto campaigns, and more, and not just their VoIP function.

In-Person Training

Softwares like Grasshopper and OpenPhone can offer online training at best, making it difficult for you and your team to understand and operate new software. However, Emitrr offers in-person software training, ensuring you are well-equipped with the product. 

Frequently Asked Questions

Conclusion

Getting the right VoIP software for your business is extremely important because, if you make the right choice, it can save you a lot of money and time in the long run. In this guide, we saw a detailed comparison between Grasshopper vs OpenPhone and also introduced a new platform to you. It must be very clear now that Emitrr is a much better choice of VoIP software compared to the other two. To know more about Emitrr, you can reach out to them and get a customized quote.