Grasshopper Vs RingCentral: Compare Pricing, Features & More

Introduction 

If you have narrowed down your search to Grasshopper vs RingCentral and want to find out which one of these VoIP platforms is a better fit for your business, then we have got you! 

When it comes to choosing the best business phone system or best VoIP software, there are so many things to consider, including features, pricing, integrations, customer support, and more. So we understand your dilemma! However, we want you to keep an open mind, as we might have an even better third alternative for you, Emitrr.

So keep on reading as we compare these three popular VoIP platforms and help you choose the best as per your business needs. 

About Grasshopper

Grasshopper is a popular virtual phone system that offers useful features and easy to use interface for businesses and individuals. They offer a second virtual phone number to their customers and also offer some texting capabilities so that a business can easily connect with their customers via cloud business phone system. Some of the features that you can expect from Grasshopper includes, 24/7 customer support, extensions, customer greetings, and more.

About RingCentral

RingCentral is popular business phone system that offers a variety of cloud communication products, including RingCx, RingEx, and more. Apart from calling and SMS features, the company also offers an AI-powered contact center. But since we are talking about VoIP service, we will be considering and discussing RingCx in this blog.

Grasshopper vs RingCentral: Feature Comparison

Let us now see what features you should look for in VoIP phone system and see if Grasshopper and RingCentral are offering them. Also, we are going to compare the features of Emitrr with the two as we think it could be a much better VoIP option than Grasshopper and RingCentral, you will find out why, just keep reading. 

So, here are 14 must-have features to consider when looking for good VoIP software:

1. Call transfer: Transfer a live call to another phone number or person. 
2. Call disposition: Keep a log of all call dispositions and track all outcomes such as feedback, sales, support, etc.
3. Call queue: Put the caller into a virtual queue until you transfer them to the concerned person.
4. Call forwarding: Redirect or forward a call automatically to another number.
5. Call routing: Route incoming calls to a specific person or a group on pre-set criteria. 
6. IVR: An interactive voice response system for automated handling of calls based on caller input.
7. VoIP: Cloud business phone system that makes it possible for you to place calls over the internet.
8. Call recording: Records all incoming calls so that you can use them later for compliance, customer feedback, quality, etc. 
9. Auto responses: Send automated text messages to callers who give calls after hours or whose calls get missed. 
10. User & extensions: Add and assign extensions to users and update hours and other call calling behavior.
11. Activity dashboard: Keep track of all calling activity, be it call duration, average total calls, missed calls, etc. 
12. Edit extensions: Change or edit team extensions if and when required. 
13. Voicemail transcription: Transcribes voice mails into text for ease of record keeping.
14. Reporting & Analytics: Track important metrics such as average call handle time, response time, and more to make improvements.

Now that you know the must-have features for a VoIP software, let us compare Grasshopper vs RingCentral vs Emitrr, to check which one offers all of them:

Key Highlights: 

• Out of the 14 must-have features, only Emitrr offers them all, along with some add-on features such as Auto responses, edit extensions, SMS capabilities, and more.
• Grasshopper offers only 7 of these features, and RingCentral offers only 10 of them, making Emitrr a better choice out of the two, again. 

Grasshopper vs RingCentral: Pricing Comparison

Let us have a look at the pricing of Grasshopper, RingCentral and Emitrr:

Grasshopper Pricing

Grasshopper offers three different pricing options:

• True Solo: $18 per user per month 
• Solo Plus: $32 per month 
• Small Business: $70 per month

RingCentral Pricing

RingCentral also offer three different pricing options:

• Core: $20 per user, per month
• Advanced: $25 per user, per month
• Ultra: $35 per user, per month

Emitrr Pricing 

Emitrr is the best ringcentral alternative because its pricing starts at just $30 and the platform allows you to pay for what you choose for more flexibility

Grasshopper vs RingCentral: Support Comparison

Grasshopper Support

Grasshopper is rated 4.4/5 stars for its customer service and here’s a list of the customer support channels that Grasshopper offer:

• Phone Support
• 24/7 (Live rep)
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum
• Knowledge Base

See what customers are saying about Grasshopper’s customer support:

“If you need a consistent number for your business, I cannot recommend Grasshopper. We have not received the level of support we should when such a tragedy has occurred.”

“If you need the basics and don’t mind not having much support, go for it.”

Source: G2

RingCentral Support

RingCentral is rated 4.3/5 stars for their customer service and here are all the customer support channels that they offer:

• Phone Support
• 24/7 (Live rep)
• Chat
• FAQs/Forum
• Phone Support
• Knowledge Base

See what customers are saying about RingCentral’s customer support:

“The customer support team all seem to speak English as their second language which sometimes makes it difficult to get answers to questions.”

“Ring Central’s customer service is always available and has always been able to help me when I call.”

Source: Capterra

Emitrr Support 

Emitrr is known for their exceptional customer support and has a rating of a solid 5 star for the same. Here’s a list of all the channels through which they cater to their customers:

• 24/7 (Live rep)
• Chat
• Knowledge Base
• Phone Support
• Email/Help Desk
• FAQs/Forum

See what customers are saying for Emitrr’s customer support: 

“Good software (getting better everyday), EXCELLET customer support”

“The concept of the system is amazing and the customer service and support I received was second to none.”

Source: Capterra

Key Highlights:

• Grasshopper (4.4) is slightly better rated than RingCentral (4.3) for customer support.
• Emitrr is rated the best (5 stars) for their customer service. 
• Grasshopper and Emitrr support all 6 support channels, but RingCentral does not support email support. 
• Emitrr has more positive reviews as compared to Grasshopper and RingCentral which has mixed reviews. 

Grasshopper vs RingCentral: Review Comparison 

Let us now look at the customer reviews to find out what actual customers are saying about these platforms. 

Grasshopper Reviews

Grasshopper has an overall rating of 4.4 stars on Capterra:

RingCentral Reviews

RingCentral has an overall rating of 4.3 stars on Capterra:

Emitrr Reviews

Emitrr has an overall rating of 4.8 on Capterra:

Key Highlights:

• As you can see, Emitrr has the highest overall rating out of the two on Capterra.
• Grasshopper’s customers mostly complained about the poor user interface and poor call quality.
• Most of RingCentral’s customer complaints stated that it is quite expensive, the customer support isn’t good and there are a few glitches in the app.
• However, we did not find any major customer complaints for Emitrr and customers were quite appreciative of their fair prices, excellent support, and useful features. 

Grasshopper vs RingCentral: Integration Comparison 

In order to enjoy an uninterrupted workflow while choosing a new VoIP service, it is essential to choose a service that can easily be integrated with your existing softwares. So let us look at what all integrations Grasshopper, RingCentral and Emitrr offers. 

Grasshopper Integrations

• Google Voice 
• Grasshopper Connect
• Live Chat 
• Zapier 
• Skype
• Edificius 
• Volusion 
• Shift 
• Firepoint 

RingCentral Integrations

• Salesforce
• Zendesk
• Hubspot
• Slack
• Box
• Microsoft

And more..

Emitrr Integrations

• HubSpot
• Zapier
• Mailchimp 
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Curve Hero
• Dentrix Ascend
• Dolphin
• eClinicalWorks
• Eaglesoft
• DrChrono
• OpenDental
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro

And more…

Key highlights:

• Grasshopper integrates with only 8 external tools and RingCentral integrates with 200+ external tools, but Emitrr integrates with 500+ external tools.
• Out of the three, Emitrr offers the most number of integrations irrespective of the plan you choose
• Both RingCentral and Grasshopper charge extra fees depending on the integration you choose. 

Grasshopper vs RingCentral vs Emitrr: Training Comparison

Key Highlights: 

• When it comes to a good understanding and usage of the software, nothing works better than in-person training. Grasshopper and RingCentral do not offer in-person training, whereas Emitrr does, which makes it a better choice among the two again. 

Grasshopper vs RingCentral: A Summary 

Now that you have seen a detailed comparison between RingCentral vs Grasshopper vs Emitrr on the basis of features, pricing, support, integrations, etc., let us look at a quick comparison recap between them:

• RingCentral offers 10 features, Grasshopper offers 7 features, and Emitrr offers all 14 features that a VoIP software must have. 
• Both Grasshopper and RingCentral offer three types of pricing plans, whereas Emitrr has a “pay what you opt for” plan, giving the user more flexibility.
• Grasshopper offers only 8 integrations, and RingCentral offers 200+ integrations; however, Emitrr offers over 500 integrations.
• All three software support major support channels, but Emitrr’s support has been given the highest rating. 
• All three platforms offer training via documentation, videos, webinars, etc., but only Emitrr offers in-person training to businesses, which is the most effective form of training.

We recommend Grasshopper if: 

• You are looking for calling and SMS features
• You need basic functionality only and an easy-to-use interface
• You do not need advanced capabilities
• You are in need of a shared phone number with multiple extensions and unlimited users 

And, we recommend RingCentral if:

• You are looking for more features but are not afraid to pay the extra price for the same
• You are looking for seamless integration
• You want a scalable solution VoIP for your business
• You are in need of both calling and SMS features that can help you personalize your data and strategy 

We recommend Emitrr if:

• You need a reliable and good quality VoIP service for your business 
• You also want to benefit from advanced SMS capabilities such as group texting, mass texting, and more.
• You want useful features for an affordable price
• You want to seamlessly integrate with your CRM and PMS without interrupting the workflow.
• You want to be able to sync with your team seamlessly
• You do not want to be fooled with hidden charges, contracts, and other such things
• You want access to the best customer experience and support that too 24/7

Emitrr: The Better Platform Between Grasshopper & RingCentral

From the details shared above, it is quite clear that both Grasshopper and RingCentral are decent VoIP platforms. However, if you want the best phone system for business, then Emitrr is a much better choice, and here’s why:

Advanced Calling Features 

Emitrr is evolving with every passing day; it already offers such great VoIP features, and you can expect them to make the experience all the better for you by catering to your suggestions and needs.

Seamless Integrations

Unlike Grasshopper or RingCentral, Emitrr offers seamless integration with over 500 tools, ensuring your workflow is not interrupted and your team gets to work smoothly.

Exceptional Customer Support 

Emitrr takes pride in its exceptional 24×7 customer support and caters to its customers via multiple easy-to-reach support channels. If you do not just want good features but also good support in case anything arises, then Emitrr is for you.

Useful Business Texting Capabilities 

As a business owner, you can take advantage of Emitrr’s wide range of business texting capabilities, including group texting, campaigns, mass texting, scheduling, etc., so that you can keep your customers in the loop. Although Grasshopper and RingCentral both offer business texting services, their features are very limited.

In-Person Training 

Unlike RingCentral and Grasshopper, Emitrr offers in-person training to their customers so that they can get the hang of the new software. So even after the training, if Emitrr’s customers have a doubt, they can access online videos, documents, online training, 24/7 support, and more. 

Budget-Friendly VoIP Solution 

Unlike Grasshopper and RingCentral, Emitrr offers a “pay what you choose” pricing plan. This offers great flexibility and ensures that you only pay for the features that you really need. Their pricing starts at just $30 a month, and they do not charge you for set-up fees or have any hidden charges.

Frequently Asked Questions

Conclusion

When looking for VoIP software, there are so many things to consider such as the features, integrations, support, pricing, and more. But now that we have looked at all of these and compared Grasshopper Vs RingCentral, we found that both offer certain things and lack others as such Emitrr could be the perfect solution for you.