Grasshopper Vs Vonage: Compare Pricing, Features, Integrations

Introduction

Having the right VoIP software is crucial for a business, and we understand how difficult it can be to choose between popular VoIP platforms such as Grasshopper vs Vonage

If you have narrowed down your search to these two VoIP platforms and want to know which one is better, or if there’s an even better option available, then keep reading to find out a detailed comparison between Vonage and Grasshopper on the basis of their features, pricing, support, integrations, training, and more!

About Grasshopper

Grasshopper is a popular virtual phone system that offers a second phone number to businesses, allowing them to keep their personal and professional calls separate. The platform allows for both calls and messaging and offers several features, including call forwarding, voicemail transcription, simultaneous call handling, customer greetings, and more. Grasshopper is available for customers in the U.S. and Canada, and before purchasing, customers can also opt for their 7-day free trial. 

About Vonage

Vonage is another well-known VoIP software that offers flexible voice, messaging, and other capabilities to businesses. The company initially catered to only small businesses, but now it offers services to all business sizes. Vonage is best known for offering unlimited calling, allowing your team members to connect easily; however, it also offers other features, including auto-forwarding, three-way calls, voicemail to text, voicemail to email, and more.

Grasshopper vs Vonage vs Emitrr: Feature Comparison

Let us now compare the features of Grasshopper and Vonage. We have also included the VoIP features of another reliable software, Emitrr. This is because Emitrr is a great alternative for both Grasshopper and Vonage, and it outshines both of them, which you will see further in the blog. Let us look at the list of must-have VoIP features first.

1. IVR: A voice response system using which incoming callers can access specific information.
2. User & extensions: Assign extensions to users and update hours and call forwarding behavior.
3. Edit extensions: Edit and change the extensions of your team members to avoid confusion. 
4. Call queue: This feature puts callers into a virtual queue and directs them to the right person to answer their queries.
5. Call routing: On the basis of pre-defined criteria, this feature routes incoming calls to a specific group or person. 
6. Call forwarding: Forwards or redirects incoming calls to another device or number automatically.
7. Call disposition: This lets you keep a log of all call dispositions and track call outcomes such as support, sales, feedback, etc.
8. Call transfer: This lets you transfer a live call to another number or device. 
9. Call recording: Record all incoming calls to improve customer service, for training, quality, compliance, and other purposes.
10. Voicemail transcription: Converts all voice call messages to text.
11. VoIP: A cloud phone that makes calls virtually and lets you stay in touch with your customers around the clock. 
12. Activity dashboard: Gives you an insight into all your call activity, such as call status, call duration, missed calls, etc.
13. Reporting and Analytics: Track and improve essential metrics such as average handle time, missed calls, response time, and more. 
14. Auto responses: Sends auto responses automatically when a customer calls after office hours. 

Now that you know some key features that you should look for in a good VoIP software, let’s compare Grasshopper, Vonage, and Emitrr on the basis of the same:

Key Highlights: 

• As you can see, only Emitrr offers all the features mentioned above, along with some extra useful features such as auto responses, user and extension, edit extension, etc. These additional features could be quite useful for your business.
• Out of 14 must-have features, Grasshopper offers only 7 features, Vonage offers only 9 features, but Emitrr offers all 14 features. Didn’t we tell you Emitrr could be a better choice? 

Grasshopper vs Vonage vs Emitrr: Pricing Comparison

Now that you have an idea as to what features Grasshopper, Vonage and Emitrr offers, let us look at their pricing structure:

Grasshopper Pricing 

• True Solo: $18 per user per month 
• Solo Plus: $32 per month 
• Small Business: $70 per month

Vonage Pricing 

• Basic: $19.99 per month/per extension 
• Most Popular: $29.99 per month/per extension 
• Advanced: $39.99 per month/per extension

Emitrr Pricing 

Emitrr’s pricing starts at $30 per month (you pay for what you use). To get a custom quote, you can get in touch with Emitrr here. 

Grasshopper vs Vonage vs Emitrr: Support Comparison

Grasshopper Support

Grasshopper has a rating of 4.4 stars out of 5 for its customer service. Here’s a list of support channels that Grasshopper uses to solve customer queries:

• 24/7 (Live rep)
• Chat
• Phone Support
• Email/Help Desk
• Knowledge Base
• Phone Support
• FAQs/Forum

Here’s what customers are saying about the support offered by Grasshopper:

“If you need the basics and don’t mind not having much support, go for it.”

“If you need a consistent number for your business, I cannot recommend Grasshopper. We have not received the level of support we should when such a tragedy has occurred.”

Source: G2

Vonage Support

Vonage has a rating of 4.3 out of 5 stars for its customer support. Here are the channels through which they resolve customer queries:

• 24/7 (Live rep)
• Chat
• Phone Support
• Email/Help Desk
• FAQs/Forum

“A few years back, it was a good change from hard phone line to VOIP with Vonage. Their customer service was supportive throughout the transition and initial set up, but over time the support and customer service dwindled.”

“Unfortunately, customer service is not up to standard in terms of responding to inquiries and resolving issues.”

Source: G2

Emitrr Support

Emitrr has a 5 star rating for its customer service and is highly appreciated by the customers for the same. Here is a list of channels that Emitrr uses to resolve customer queries:

• 24/7 (Live rep)
• Chat
• Phone Support
• Knowledge Base
• Email/Help Desk
• FAQs/Forum

Here’s what customers are saying about Emitrr’s customer support:

“Good software (getting better everyday), EXCELLET customer support”

“The concept of the system is amazing and the customer service and support I received was second to none.”

Source: Capterra

Key Highlights:

• Grasshopper has a slightly better rating than Vonage customer service. 
• For customer support, Emitrr is rated best out of the three.
• Emitrr and Grasshopper offer all 6 six support channels, but Vonage offers only five.  
• Emitrr has more positive customer reviews for customer support, while Grasshopper and Vonage have mixed reviews. 

Grasshopper vs Vonage vs Emitrr: Review Comparison

Checking customer reviews is the best way to find out the truth about the services a VoIP business offers. So let’s have a look at what customers are saying about each of these platforms:

Grasshopper Reviews 

Grasshopper has an overall rating of 4.4/5 on Capterra.

Vonage Reviews 

Vonage has an overall rating of 4.1/5 stars on Capterra. 

Emitrr Reviews 

Emitrr has an overall rating of 4.8/5 stars on Capterra.

Key Highlights:

• Emitrr has the highest overall rating on Capterra. 
• Most Grasshopper customers complain about poor call quality and state that the user interface is not as friendly as they’d expect.
• Most Vonage customers complain about latency and lags in calls to the point that they often have to disconnect the call, leaving a poor business impression.
• Out of the two, Emitrr is appreciated for its intuitive interface, excellent call quality, and customer support, making it a better VoIP alternative out of the two.  

Grasshopper vs Vonage vs Emitrr: Integration Comparison

When choosing between Grasshopper, Vonage, and Emitrr, it is important to consider the integrations these platforms offer. Here are some of the most important integrations that you can find: 

Grasshopper Integrations

• Google Voice 
• Live Chat 
• Zapier 
• Shift 
• Skype
• Edificius 
• Volusion 
• Grasshopper Connect
• Firepoint 

Vonage Integrations

• Salesforce
• Slack
• Microsoft Dynamics
• Microsoft Teams
• HubSpot
• Clio
• Bullhorn
• Authvia
• G Suite
• Coronet
• Apptivo
• Connectwise
• JobDiva
• Microsoft365
• Netsuite
• Prodoscore
• Sur-fly
• Zoho
• Zapier
• VisuWell
• Unytalk
• Zendesk

Emitrr Integrations

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

And more…

Key Highlights:

• Grasshopper integrates with only 8 external tools, and Vonage with only 20. While Emitrr integrates with more than 500 software programs seamlessly, making it a much better choice between the two. 
• Out of the three, Emitrr offers the most number of integrations, and the best part is that integrations are available irrespective of the pricing plan you choose. 
• You need to pay extra to access certain integrations on both Grasshopper and Vonage.

Grasshopper vs Vonage vs Emitrr: Training Comparison

Key Highlights: 

• When it comes to a solid understanding of the software, nothing works better than in-person training. Grasshopper and Vonage do not offer in-person training, whereas Emitrr does, making it a better choice among the two again. 

Grasshopper vs Vonage: A Summary 

Now that we have looked at a detailed comparison between Vonage vs Grasshopper and Emitrr in terms of features, pricing, support, customer reviews, integrations, training, etc., let us do a quick recap:

• Out of 14 must-have features, we saw that Grasshopper offers only 7 features, Vonage offers only 9 features, but Emitrr offers all 14 features making it a much better option.
• Both Grasshopper and Vonage offer three kinds of pricing plans, and Emitrr offer a ‘pay for what you choose’ plan, offering more flexibility in pricing.
• Grasshopper offers only 8 integrations, Vonage only 20, whereas Emitrr offers 500+ integrations. 
• All three VoIP platforms offer major support channels, but Emitrr’s support has been rated the highest.
• Emitrr has the highest rating on Capterra, Whereas Grasshopper and Vonage have somewhat similar ratings. 
• All three platforms offer training via webinars, documentation, etc., but only Emitrr offers in-person training to businesses. 

We’d recommend Grasshopper if:

• You want both calling and SMS features
• You don’t need many advanced capabilities
• You need basic functionality and an easy-to-use interface
• You need shared phone numbers with unlimited users and multiple extensions 

And We’d recommend Vonage if:

• If you want extensive features but are ready to compromise on the call quality. 
• If you want an efficient and intuitive phone system.
• If you are willing to pay extra for certain features and integrations.
• If you want basic VoIP software and are just starting out
• If you want both calling and SMS features

We’d recommend Emitrr if:

• You want a user-friendly software that does not require you to be a pro
• You want a reliable VoIP with must-have advanced features and exceptional call quality
• You want a transparent VoIP service with no hidden charges, setup fees, or binding contracts
• You do not want to burn a hole in your pocket and need VoIP software that is reasonably priced
• You want to collaborate with your team members seamlessly
• You also want advanced SMS capabilities, including two-way messaging, mass texting, group texting, and more
• You never want to be stuck with any process and want to have 24/7 access to the best customer support team
• You do not want to be stuck with integrating your tools

Emitrr: The Better Platform Over Grasshopper And Vonage

From the above comparison, it is quite clear that Grasshopper and Vonage are pretty decent VoIP software, but if you are looking for the best VoIP software for your business, then Emitrr is clearly a much better option.

Emitrr ticks all the boxes, when compaed with Grasshopper vs Vonage business communications. Here’s how:

Superior Customer Support

Emitrr takes a lot of pride in offering top-notch 24/7 customer support via multiple channels and the stellar customer ratings and reviews support this.

Seamless Integrations

Opting for a new software could be a hassle especially if it does not integrate with your existing CRM, PMS, or any other external software. Thankfully, since Emitrr offers more than 500 integrations, your workflow will not be interrupted.

Advanced Calling Functionalities

Emitrr is evolving each day to ensure its customers have access to all the features and services they might need, be it call forwarding, routing, call disposition, call recording, and more. 

Business Texting Features

The best part is in addition to calling, Emitrr’s customers can also take advantage of tons of SMS features such as group text, mass text, campaigns, etc. to ensure that they are able to keep their customers in the loop.

Affordable VoIP Software

Emitrr has zero set up fees, and no hidden charges or contracts that bind you. Emitrr’s pricing starts at just $30 a month and you pay for what you use allowing you greater pricing flexibility.

In-Person Training

Customers who choose Emitrr as their VoIP solution are given hands-on in-person training for a better understanding and usability of the software. Even after that customers can always reach out for 24/7 support, or access videos, documents, online training, and more.

So in case you want to switch to a reliable VoIP service provider this time that can be customized according to your budget and needs with easy migration then you should definitely consider Emitrr. 

Frequently Asked Questions

Conclusion

After looking at a detailed comparison between the two most popular VoIP software: Grasshopper vs Vonage, we hope you were able to gain a clear insight. However, when it comes to your business, you shouldn’t limit yourself to software that you have heard about from someone. Instead, your choice should be based on your business needs and the capabilities that you are looking for. In this blog, we introduced Emitrr, which we believe is the best VoIP solution for all businesses. So get in touch with Emitrr to know more and to get a customized quote.