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Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance in … Read More

Introduction  SMS has been one of the most reliable forms of communication since the inception of modern-era communication channels. From personal updates to critical notifications, text messages have been the primary way to share important information such as educational alerts, … Read More

Introduction Ever missed an important campus update because you didn’t check your phone in time? Or have students told you they didn’t see an urgent message? In today’s fast-paced world, keeping everyone on the same page is more crucial than … Read More

Introduction Did you know that nearly 1 in every 5 calls to businesses ends up being abandoned before a conversation even begins? That’s 20% of potential customers walking away and often without ever getting their questions answered or issues resolved. But what exactly does … Read More

Introduction Effective communication in healthcare plays a very important role, and involving family members can be crucial for patient well-being as doing so promotes care coordination, ensures transparency in care, and facilitates emotional support from family members. However, healthcare professionals must … Read More

Introduction Physician burnout, a work-related condition that depletes physical and emotional energy, is on the rise since the arrival of COVID.  Health care burnout is characterized by exhaustion, losing meaning in work, depersonalization and feelings of low efficacy.  According to … Read More

The healthcare industry relies heavily on strategic patient engagement for smooth operations. Panel management is among the emerging requirements to optimize your practice and can become a cornerstone for your practice’s success in the near future. So let’s figure out … Read More

Introduction to Marketing for Plastic Surgeons According to a plastic surgery statistics report by American Society of Plastic Surgeons (ASPS), 15.6 million patients underwent cosmetic procedures and 6.8 million people underwent reconstructive procedures in 2020, proving that plastic surgery is a prominent … Read More

When it comes to selecting home services, people want to choose companies they trust. When inviting people to their homes, people are incredibly careful, and rightly so. HVAC marketing helps to assure the customers about your business’s credibility and reliability. … Read More

Introduction to high call volume  High call volume is nothing but a phase wherein you receive an overwhelming inflow of calls, which can be from people inquiring about your business, existing customers wanting to have a query resolved, or a … Read More

Introduction A dental recall system is one of the most profitable methods to generate revenue and keep your practice up and running. Dental recall can be defined as the process of getting patients back to the practice for a routine … Read More

Introduction to AHT Time taken to resolve a customer query is of the utmost essence when it comes to call centers. Valuing your callers’ as well as your organization’s time is very important and hence should be your top priority. … Read More