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Introduction After-call work is the work performed by an agent after a customer interaction. It typically includes tasks such as keying activity codes, updating customer databases, filling out forms, initiating outbound contact, and similar tasks that need to be done to … Read More

Introduction Most service-based businesses thrive on efficiency and excellent customer management. To run successful operations in today’s technology-driven world, businesses need to be smart and focus on saving time as well as effort. Automated reminder calls are one of the … Read More

Introduction to EHRs Electronic Health Records are electronic documentation of the patient’s medical sheet. An Electronic Health Record includes all the administrative data of the patient like progress records, demographics, past medical history, medications, and more. The rise in the … Read More

Introduction As per the Mobile Marketing Association, open rates for SMS are around 98%. Harnessing the power of mass texting service for employees has changed the way we communicate with team members. Employee mass texting services are essential for companies … Read More

Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice.  To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More

Introduction One out of three patients are referred to a specialist, in the United States. The referral process in the healthcare industry is dependent on the health insurance plan of a patient and the primary healthcare providers (PCPs). Once it is … Read More

Introduction Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while ensuring control over … Read More

Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More

Introduction Providing care for patients is one thing; earning their trust is another. And, trust isn’t built within the four walls of your medical practice. It grows even after patients have left the room through small touches like:  These little … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction  As another year draws to a close, businesses around the world take a moment to appreciate their clients, colleagues, and teams who made the year meaningful. Sending a warm business New Year message is more than a seasonal gesture; … Read More

Introduction Christmas is a special time for everyone, marking a season of joy, reflection, and connection. It’s an opportunity to pause and appreciate the relationships we’ve built over the years. As Christmas holds various sentimental values, companies and organizations should … Read More