60+ SMS Templates for Healthcare

Introduction to SMS in Healthcare

Looking for effective, copy-able SMS templates for healthcare? We got you! There are so many departments within a healthcare organization, and each department may need a different kind of SMS template for their respective communication use case. In this blog, explore 60+ SMS templates for different kinds of use cases and departments. 

Free Downloadable SMS Templates for Healthcare

Opt-in Confirmation Templates

Hi [Patient First Name], thank you for opting in to receive updates from [Clinic Name]. You will now receive important reminders and health tips. Reply “STOP” to opt-out.

Hi [Patient First Name]! You’ve successfully signed up for updates from [Clinic Name]. We’ll keep you in the loop with reminders and health tips. Text “STOP” to unsubscribe.

Emergency SMS Templates

Hi [Patient First Name], this is an urgent message from [Clinic/Hospital Name]. We’ve encountered an emergency situation concerning your care. Please call us immediately at [Phone Number] for important instructions.

Hi [Patient First Name], we need to speak with you regarding an urgent matter related to your care. Please contact us as soon as possible at [Phone Number]. Thank you!

SMS Templates for Appointment Reminders

7 days before

Hi [Patient First Name], this is a reminder from [Clinic Name] that your appointment is scheduled for [Date] at [Time]. Please mark your calendar and let us know if you need to reschedule. Call [Phone Number] for assistance.

5 days before

Hi [Patient First Name], just a quick reminder that your appointment at [Clinic Name] is in 5 days, on [Date] at [Time]. Please call [Phone Number] if you need to reschedule or have any questions.

1 day before

Hi [Patient First Name], your appointment at [Clinic Name] is tomorrow, [Date], at [Time]. Please remember to bring your ID, insurance card, and any relevant documents. See you soon!

Appointment Confirmation SMS Templates

Hi [Patient First Name], your appointment at [Clinic/Hospital Name] is confirmed for [Date] at [Time]. Please arrive 10 minutes early. If you need to reschedule, call [Phone Number].

Hi [Patient First Name]! Your appointment at [Clinic Name] is all set for [Date] at [Time]. Looking forward to seeing you! If you need to change the time, just call us at [Phone Number].

Appointment Reschedule SMS Templates

Hi [Patient First Name], due to unforeseen circumstances, we need to reschedule your appointment at [Clinic/Hospital Name]. Your new appointment is now set for [New Date] at [New Time]. Please confirm by replying to this message or call [Phone Number] for further assistance.

Hi [Patient First Name]! We need to reschedule your appointment at [Clinic Name]. Your new appointment is set for [New Date] at [New Time]. Please let us know if this works for you or if you need a different time. Call us at [Phone Number] for any questions!

Patient Recall SMS Templates

Hi [Patient First Name], this is a reminder from [Clinic Name]. It’s time for your [Routine Checkup, Follow-up, or Treatment]. Please call [Phone Number] or visit [Booking Link] to schedule your appointment.

Hi [Patient First Name]! We’ve missed you at [Clinic Name]. It’s time for your [Routine Checkup, Follow-up, or Treatment]. Call us at [Phone Number] or book your appointment here: [Booking Link]. We’re here to help!

Post Discharge Follow-up SMS Templates

Hi [Patient First Name], we hope you’re recovering well. Please schedule your follow-up appointment here: [Booking Link]. Call [Phone Number] with any questions.

Hi [Patient First Name]! Hope you’re feeling better. Don’t forget to book your follow-up appointment: [Booking Link]. Need help? Call us at [Phone Number].

Post-Care Instructions SMS Templates

Hi [Patient First Name], following your procedure at [Clinic/Hospital Name], please remember to [Care Instructions, e.g., “rest, take prescribed medications, and avoid strenuous activity”]. If you have any concerns, call us at [Phone Number].

Hi [Patient First Name]! Just a reminder to follow your post-care instructions: [Care Instructions, e.g., “take it easy, stay hydrated, and follow your med schedule”]. We’re here for you—call [Phone Number] if you need help!

Education and Health Tips SMS Templates

Preventive care reminders

Hi [Patient First Name], a quick tip from [Clinic Name]: Regular screenings can help catch issues early. Make sure to schedule your annual check-up and stay proactive about your health!

Chronic disease management tips

Hi [Patient First Name], managing [Chronic Disease] requires consistency. Remember to take your medication as prescribed, monitor your symptoms, and attend follow-up appointments. We’re here if you need support—call us at [Phone Number].

Nutrition & diet advice

Hi [Patient First Name], a balanced diet is key to your health. Try including more fruits, vegetables, and whole grains in your meals. For personalized advice, don’t hesitate to book a nutrition consultation with us!

Lifestyle & exercise tips

Hi [Patient First Name], regular exercise can boost your overall well-being. Aim for 30 minutes of activity most days of the week. Start small with walking or stretching—your body will thank you!

Staff Communication SMS Templates

Changes in shift schedule

Hi [Employee Name], please note that your shift schedule has been updated. Your new shift is [New Shift Date/Time]. For any questions, contact [Contact Person/Phone Number]. Thank you!

Filling shift openings

Hi [Employee Name], we have an open shift on [Date/Time]. If you’re available to fill it, please reply to this message or contact [Contact Person/Phone Number]. Thank you for your flexibility!

Sharing team updates & reminders

Hi [Employee Name], here’s a quick update: [Include Update or Reminder]. Please make sure to [Action Required]. Let’s continue to work together for success! For any questions, reach out to [Contact Person/Phone Number].

Promoting Events & New Healthcare Services

Hi [Patient First Name], join us for [Event Name] on [Date] at [Location]. Learn more about [Topic] and take advantage of our special offers. RSVP now at [Link]. We look forward to seeing you!

Hi [Patient First Name], we’re excited to announce that [Clinic Name] is now offering [New Service]. Book an appointment today to learn more: [Booking Link]. Let us help you achieve your health goals!

Mental Health Support Messages

Hi [Patient First Name], your mental well-being is important to us. If you need support, please don’t hesitate to reach out to us at [Phone Number] or schedule a consultation.

Template 2: Friendly Tone

Hi [Patient First Name]! Taking care of your mind is just as important as your body. If you’re feeling down or need someone to talk to, we’re here for you—call [Phone Number] anytime.

Healthcare Department-Wise SMS Templates

Templates for Receptionists/Front Desk Staff

Patient Intake SMS Templates

Hi [Patient First Name], this is [Clinic Name]. Please complete your intake form before your visit: [Secure Link]. This helps us keep your appointment on time. Call us at [Phone Number] with any questions.

Hi [Patient First Name]! We’re excited to see you at [Clinic Name]. Please fill out your intake form here: [Secure Link]. It only takes a few minutes and helps us get you in faster!

Pre-Visit Instructions SMS Templates

Hi [Patient First Name], a quick reminder from [Clinic Name]: your appointment is on [Date] at [Time]. Please arrive 10 minutes before time and bring your ID, insurance card, and any relevant documents. Call us at [Phone Number] if you have questions.

Hi [Patient First Name]! Just a heads-up—your appointment at [Clinic Name] is on [Date] at [Time]. Make sure to bring your ID and insurance card. Got questions? Text us or call [Phone Number]. See you soon!

Medication SMS Templates

Hi [Patient First Name], it’s time to take your medication: [Medication Name] – [Dosage] at [Time]. Staying consistent helps you stay healthy! – [Clinic Name]

Insurance Verification SMS Templates

Hi [Patient First Name], we want to verify your insurance ahead of your visit to [Clinic Name]. Please confirm or update your insurance info here: [Secure Link]. Got any questions? Call us at [Phone Number]

Treatment Reminders SMS Templates

Hi [Patient First Name], just a reminder from [Clinic Name]: your [Treatment Name] is scheduled for [Date] at [Time]. Please arrive 10 minutes early. Need to reschedule? Call us at [Phone Number].

Preventive Care and Health Tips

Hi [Patient First Name], a quick tip from [Clinic Name]: [Health Tip, e.g., “Regular walks can boost heart health—aim for 30 mins a day!”]. Small steps today lead to a healthier tomorrow!

Patient Survey Feedback Templates

Hi [Patient First Name], thank you for visiting [Clinic Name]! We’d love your feedback to help us improve. Please take a quick 1-minute survey: [Survey Link]

Review Requests SMS Templates

Hi [Patient First Name], thanks for choosing [Clinic Name]! If you had a great experience, we’d be grateful if you left us a review here: [Review Link]. Your feedback means a lot!

Templates for Hospital Administrators

Bed Booking SMS Templates

Hi [Patient First Name], a bed has been reserved for you at [Hospital Name] on [Date]. Please confirm your arrival time by calling us at [Phone Number].

Hi [Patient First Name]! Your bed at [Hospital Name] is booked for [Date]. Let us know if you need help with directions or timing—call [Phone Number] anytime!

Admission SMS Templates

Hi [Patient First Name], your admission at [Hospital Name] is scheduled for [Date] at [Time]. Please bring your ID, insurance documents, and any current medications. For questions, call [Phone Number].

Hi [Patient First Name]! We’re ready for your admission on [Date] at [Time]. Don’t forget to bring your essentials and paperwork. Questions? We’re here to help—call [Phone Number].

Discharge SMS Templates

Hi [Patient First Name], you’re scheduled for discharge from [Hospital Name] on [Date] at [Time]. Please arrange transportation in advance. Contact [Phone Number] for more info.

Hi [Patient First Name]! Great news—you’re set to be discharged on [Date] at [Time]. Make sure someone can pick you up. Call us at [Phone Number] if you need help with anything.

Visitor Hours SMS templates

Hi [Patient First Name], visitor hours at [Hospital Name] are from [Start Time] to [End Time], [Days of the Week]. Please inform your visitors to check in at the front desk.

Hi [Patient First Name]! Your loved ones can visit you between [Start Time]–[End Time], [Days]. Make sure they stop by the front desk first.

Templates for Pathologists/Laboratory Technicians/Radiologists

Test/Lab Result Notifications SMS Template

Hi [Patient First Name], your lab/test results from [Clinic/Hospital Name] are now available. Please log in to your patient portal: [Secure Link], or call [Phone Number] for assistance.

Sample Collection SMS Template

Hi [Patient First Name], your sample collection is scheduled for [Date] at [Time] at [Location]. Please follow any prep instructions provided. Questions? Call us at [Phone Number].

Re-test or Follow-up SMS Template

Hi [Patient First Name], based on your recent results, we recommend a follow-up or re-test. Please schedule an appointment at your earliest convenience: [Booking Link] or call [Phone Number].

Imaging Appointment Confirmation SMS Template

Hi [Patient First Name], your imaging appointment (e.g., X-ray, MRI, CT) is confirmed for [Date] at [Time] at [Imaging Center/Hospital Name]. Please arrive 15 minutes early. Questions? Call [Phone Number].

Templates for Pharmacists

SMS templates for prescription pickup

Hi [Patient First Name], your prescription from [Clinic/Pharmacy Name] is ready for pickup. Please collect it at your convenience during business hours. Questions? Call us at [Phone Number].

Hello [Patient First Name], your medication is ready at [Pharmacy Name]. Please pick it up within the next [X] days to avoid cancellation. Call us at [Phone Number] if you need delivery options.

Refill reminders SMS templates

Hi [Patient First Name], it’s time to refill your prescription for [Medication Name]. To avoid a gap in your treatment, please request a refill here: [Link] or call [Phone Number].

Hi [Patient First Name], just a friendly reminder from [Pharmacy Name]—your refill for [Medication Name] is due. Refill now to stay on track: [Refill Link] or call [Phone Number].

Delay or out-of-stock SMS templates

Hi [Patient First Name], we’re sorry—your prescription for [Medication Name] is currently delayed/out of stock. We’ll notify you once it’s available. For alternatives or updates, call [Phone Number].

Hi [Patient First Name], we’re experiencing a delay with your prescription for [Medication Name] due to supplier issues. We’ll alert you when it’s ready or discuss alternatives at [Phone Number].

Templates for Billing Team

Due payment reminder SMS templates

Hi [Patient First Name], this is a friendly reminder that your payment of [Amount] for [Service or Appointment] at [Clinic Name] is due on [Due Date]. Please make payment by [Link] or call [Phone Number] for assistance.

Hi [Patient First Name]! Just a quick reminder that your payment of [Amount] for [Service] is due soon. You can pay easily online here: [Payment Link]. Let us know if you have questions!

Missed payments SMS templates

Hi [Patient First Name], we noticed your payment of [Amount] for [Service or Appointment] at [Clinic Name] has not been received. Please settle your balance as soon as possible to avoid disruption: [Payment Link].

Hi [Patient First Name]! Looks like we missed your payment for [Amount] at [Clinic Name]. No worries—just click here to pay online: [Payment Link]. Need help? Call us at [Phone Number].

Online payment link SMS templates

Hi [Patient First Name], you can now pay your outstanding balance of [Amount] online through our secure payment portal: [Payment Link]. Please complete the payment at your earliest convenience.

Hi [Patient First Name]! We’ve made it easy to pay online. Your balance of [Amount] is due. Just click here: [Payment Link]. Thanks for taking care of this!

Tips for Crafting Effective Templates for Healthcare

Here are our top tips for crafting effective SMS templates: 

• Personalize: Tailor your SMS by including recipient’s name or the details of the relevant person. Personalization increases engagement and makes the message feel more relevant to the recipient. 
• Keep the SMS crisp: SMS messages have a character limit (typically 160 characters), so keep your messages short, clear, and to the point. Avoid unnecessary words and focus on conveying the essential information quickly. 
• Add tiny URLs: Use shortened URLs to save space, make it look more professional and to make links easier to click on mobile devices. This also helps keep the message neat and encourages higher click-through rates
• Follow sms marketing best practices: Always get permission before sending SMS to patients to avoid TCPA violation. Additionally, avoid spammy language, and include a clear call to action, and avoid sending SMS at inappropriate hours.
• Use clear language: Use simple and clear language that is easy to understand. Avoid jargon, abbreviations, or slang that might confuse the reader. Clarity helps recipients quickly grasp your message and act on it
• Use interactive messaging: Encourage two-way communication by including CTA like “Reply YES,” “Click here,” or “Call now.” Such SMS helps in improving engagement and conversion rates
• Ensure HIPAA compliance: If your SMS marketing involves protected health information, then ensure you follow HIPAA regulations to protect patient privacy and avoid legal issues. This can be done via using a HIPAA-compliant texting app like Emitrr.  

How can Healthcare SMS Templates be Customized for Different Medical Specialties?

There are so many departments within a healthcare organization, such as radiology, pathology, pharmacy, front desk, etc., and you may need different kinds of SMS templates to communicate different kinds of messages. Thankfully, many SMS software like Emitrr offers personalization options such as custom fields and properties that can be changed, including first name, last name, or any other detail that you may want to change in a message. With the use of such tools, HIPAA-complaint SMS templates can be customized easily for different medical specialists.  

How to Send Text Messages for Healthcare Using Emitrr Templates?

Follow this step-by-step guide to send SMS for various healthcare related communications using Emitrr’s templates:

1. Login to Emitrr’s dashboard and go to “Campaigns”, then select “Text Campaigns”.

2. Click on the “Create Campaign” option.

3. A new page will open. Enter the campaign name and select the template option at the bottom of the box.

4. Now, you will see the option to either choose a template or create a new one. Select “Create Template” to make a new template.

5. Give a name to your patient texting template and paste the message in the box. 

6. You can also select the “Use a property” option at the bottom if you want to send customized messages (e.g., patient names, product details) to your recipients. Once done, click on Create and your template will be saved.

7. In fact, you can even use Emitrr’s AI feature to create messages with simple prompts, or change the tone of the message, make them crisp, etc., with the help of AI.

Check out this quick video to see how Emitrr AI feature works:

Introducing Sarah: The AI Agent That Makes Texting Effortless

8. Next, select “Immediately” if you want to send the SMS instantly, or choose “Later” to schedule the campaign for later (ideal for delivery updates or follow-up reminders).

9. Scroll down and click on Next. A new page will open where you can upload the contact list to send your medical device-related messages to.

10. Finally, click on “Next” and then “Confirm and Send” to deliver appointment reminders, warranty updates, or training session alerts to your customers.

These steps will guide you through the process of using templates on Emitrr.

Watch our step-by-step video for a visual walkthrough to easily navigate and get your SMS campaigns ready for your healthcare communications.

How to Use Templates on Emitrr?

FAQs

Conclusion

Many SMS solutions, such as Emitrr, come with free SMS templates and even SMS AI that can generate as many messages as you want with just a single prompt. Book a demo call with Emitrr if you are looking to switch to a better HIPAA-compliant texting software for healthcare, and see in what ways you can use this tool to simplify patient and staff communication. We hope these SMS templates for healthcare were useful to you.