Introduction
Did you know there’s a 95%+ chance people will open text messages and a 65%+ response rate? Amazing, right? SMS is a crucial part of modern communication and one of the most preferred channels. This trend is evident in the hotel industry, where SMS plays a significant role. Are you using SMS for guest communication but are spending too much time creating messages from scratch? Here are 45+ templates that you can use to communicate seamlessly and professionally with your clients.
Top Downloadable SMS Templates For Hotels
1. Booking Confirmation
Now you can confirm your guest’s booking with clear reservation text messages. Send hotel message to guest templates to ensure everything is set for a seamless and satisfied stay.
“Thank you for booking with [Hotel Name]! Your reservation is confirmed for [Date]. If you have any questions, feel free to contact us. See you soon!”
“Hi [Guest Name], your reservation at [Hotel Name] is confirmed for [Date]. We look forward to welcoming you. If you need any assistance, let us know!”
2. Pre-Arrival Welcome
You can create a warm atmosphere with a short welcome message for hotel guests. Use welcome message sms templates for hotels templates to make guests feel excited before their arrival.
“Welcome to [Hotel Name], [Guest Name]! We’re thrilled to have you stay with us. Let us know if there’s anything we can do to make your visit special.”
“Hi [Guest Name], we’re preparing for your arrival at [Hotel Name]. Can’t wait to welcome you on [Date]! If you need anything, don’t hesitate to ask.”
3. Arrival Instructions
The best way to guide guests efficiently is with hotel messages to guest sms templates for hotels. These sms templates for hotels depict clear arrival instructions to ensure a smooth check-in experience.
“Hi [Guest Name], upon arrival at [Hotel Name], please check in at the front desk. We look forward to your visit. If you need directions, just let us know!”
“Welcome to [Hotel Name], [Guest Name]! For a smooth check-in, enter through the main lobby and present this message at the front desk.”
4. Check-In Reminder
You need to keep your guests informed and excited with effective check-in reminders. Use marketing and promotional SMS templates to enhance their arrival experience.
“Hi [Guest Name], just a reminder that your check-in at [Hotel Name] is tomorrow! We’re excited to see you and make your stay exceptional.”
“Your stay at [Hotel Name] starts soon, [Guest Name]! Don’t forget to check in after [Check-In Time] tomorrow. Safe travels and see you soon!”
5. Room Ready
Notify guests when their room is ready with a professional hotel welcome message. This template ensures a positive first impression upon arrival.
“Good news, [Guest Name]! Your room at [Hotel Name] is now ready. Please head to the front desk when you arrive to get your key.”
“Hi [Guest Name], your room at [Hotel Name] is prepared and waiting for you. Check-in anytime after [Check-In Time]. Enjoy your stay!”
6. Personalized Greetings
Make guests feel special with personalized greetings. Our sms templates for hotels include special requests for hotel examples to cater to individual preferences.
“Hello [Guest Name], welcome to [Hotel Name]! We’ve arranged your room with extra pillows as requested. Enjoy your stay and let us know if you need anything else.”
“Hi [Guest Name], your special request for a room with a view has been accommodated. We hope you enjoy your stay at [Hotel Name]!”
7. In-Stay Updates
Keep guests updated with in-stay updates using SMS templates for hotels. Provide timely information to enhance their stay.
“Hi [Guest Name], just a quick update: our pool will be closed for maintenance from [Time] to [Time] today. We apologize for any inconvenience.”
“Dear [Guest Name], there’s a special event happening in our lobby at [Time]. Feel free to join us for some fun and refreshments!”
8. Concierge Services
Promote your hotel’s concierge services with engaging SMS templates. These messages help guests easily access recommendations and assistance.
“Hi [Guest Name], our concierge is available to help with any recommendations or bookings you need. Just reply to this message or visit the concierge desk!”
“Dear [Guest Name], need help with local attractions or dinner reservations? Our concierge team is here to assist. Contact us anytime!”
9. Special Requests
Handle special requests like special requests for hotels for birthdays with ease using our hotel message to guest SMS templates. Examples include celebrating occasions like birthdays.
“Hi [Guest Name], we’ve arranged a surprise birthday treat in your room. Enjoy and let us know if you need anything else!”
“Dear [Guest Name], your special request for a room set up with rose petals has been completed. Have a wonderful stay at [Hotel Name]!”
10. Service Requests
Streamline service requests with tailored sms templates for hotels. Ensure prompt and efficient responses to all guest needs during their stay.
“Hi [Guest Name], your request for extra towels has been received. They will be delivered to your room shortly. Thanks for your patience!”
“Dear [Guest Name], we’re processing your request for a late-night snack. It will be delivered to your room soon. Enjoy your stay!”
11. Room Service
Keep guests informed about their room service orders with our clear and professional SMS templates for hotels. Ensure they’re updated and satisfied.
“Hi [Guest Name], your room service order is on its way and should arrive shortly. Enjoy your meal and let us know if you need anything else!”
“Dear [Guest Name], your order from room service is being prepared and will be delivered to your room soon. Thanks for choosing [Hotel Name]!”
12. Dining Reservations
Confirm dining reservations with effective reservation text messages. Such SMS templates for hotels ensure guests receive timely reminders and details.
“Hi [Guest Name], your dining reservation at [Hotel Restaurant] is confirmed for [Time] on [Date]. Looking forward to serving you!”
“Dear [Guest Name], your table is reserved at [Hotel Restaurant] for [Time] tomorrow. If you need to make any changes, let us know!”
13. Spa Reminders
Enhance guest experience with spa reminders through marketing and promotional SMS templates. Keep guests informed about their scheduled treatments.
“Hi [Guest Name], a friendly reminder about your spa appointment at [Hotel Spa] tomorrow at [Time]. We look forward to pampering you!”
“Dear [Guest Name], your spa treatment is scheduled for [Time] today. Please arrive 10 minutes early to complete your check-in. See you soon!”
14. Transportation Assistance
Offer transportation assistance using SMS hotel deals discount code messages. Provide guests with all necessary travel information for a smooth experience.
“Hi [Guest Name], if you need help with transportation, let us know. We can assist with arranging taxis or car rentals for your convenience.”
“Dear [Guest Name], need a ride to the airport? Contact us for transportation assistance, or check at our front desk for available options.”
15. Weather Updates
Share timely weather updates with engaging hotel message to guest SMS templates. Help guests plan their activities with accurate weather information.
“Hi [Guest Name], today’s weather is sunny with a high of [Temperature]. Perfect for exploring! Let us know if you need any recommendations.”
“Dear [Guest Name], expect rain showers later today. If you need umbrellas or indoor activity suggestions, we’re here to help!”
16. Local Recommendations
You can provide local recommendations with our engaging sms templates for hotels. Share insights into nearby attractions and dining options to enrich their stay.
“Hi [Guest Name], check out [Local Attraction] nearby! It’s a local favourite and just a short walk from the hotel. Enjoy your visit!”
“Dear [Guest Name], we recommend dining at [Restaurant Name] for a great meal. It’s a popular spot among guests and located just minutes from the hotel.”
17. Local Events
Keep guests informed about local events with SMS hotel deals discount code messages. Promote nearby happenings to enhance their overall experience.
“Hi [Guest Name], there’s a [Event Type] happening at [Venue] this weekend. It’s a great way to experience the local culture. Tickets are available at the front desk!”
“Dear [Guest Name], join us for the [Event Name] on [Date]. It’s a popular event in town and offers a fantastic local experience. Enjoy!
18. Event Invitations
Invite guests to hotel events using our effective marketing and promotional SMS templates. Ensure they have all the details to attend and enjoy.
“Hi [Guest Name], you’re invited to our exclusive [Event Name] at [Hotel Name] on [Date]. Join us for an evening of [Activity]. RSVP at the front desk!”
“Dear [Guest Name], don’t miss our [Event Name] happening at [Hotel Name] on [Date]. It’s going to be a fantastic time with [Details]. See you there!”
19. Amenity Alerts
Notify guests about new amenities with our professional hotel welcome message SMS templates for hotels. Highlight upgrades and additions to their stay.
“Hi [Guest Name], we’ve just added a new [Amenity] to our facilities. Come check it out and enjoy enhanced comfort during your stay!”
“Dear [Guest Name], we’re pleased to inform you about our latest amenity: [Amenity]. Make the most of it during your visit to [Hotel Name].”
20. Maintenance Notices
Communicate maintenance notices using sms templates for hotels. Keep guests informed about any work that may affect their stay.
“Hi [Guest Name], please be aware that maintenance work will occur in [Area] from [Time] to [Time]. We apologize for any inconvenience this may cause.”
“Dear [Guest Name], maintenance is scheduled for [Area] on [Date] between [Time] and [Time]. We appreciate your understanding and patience.”
21. Housekeeping Schedule
Inform guests about the housekeeping schedule with efficient SMS templates for hotels. Ensure they know when to expect services and any adjustments.
“Hi [Guest Name], our housekeeping team will be servicing your room from [Time] to [Time]. If you need a different time, please let us know!”
“Dear [Guest Name], housekeeping will clean your room today between [Time] and [Time]. Please inform us if you prefer an alternative time.”
22. Wi-Fi Information
Provide Wi-Fi information with easy-to-use sms templates for hotels. Share access details and support to ensure a seamless internet experience.
“Hi [Guest Name], connect to our Wi-Fi network: [Network Name]. The password is [Password]. If you need assistance, please contact the front desk.”
“Dear [Guest Name], use Wi-Fi network [Network Name] to stay connected. Password: [Password]. Let us know if you experience any issues.”
23. Privacy Preferences
Respect guest privacy with our hotel message to guest SMS templates. Gather and accommodate special requests for hotels to enhance their comfort.
“Hi [Guest Name], we respect your privacy. If you have any specific requests or need to adjust privacy settings, please let us know.”
“Dear [Guest Name], your privacy is important to us. If you have any special preferences or requests, feel free to communicate them to us.”
24. Mid-Stay Survey
Collect mid-stay feedback using engaging marketing and promotional SMS templates. Get insights into guest satisfaction and address concerns promptly.
“Hi [Guest Name], we’d love your feedback on your stay so far. Please reply with any comments or suggestions to help us improve your experience.”
“Dear [Guest Name], how’s everything going? Share your thoughts on your stay so far by replying to this message. We’re here to make it perfect!”
25. Special Offers
Promote special offers with SMS hotel deals discount code templates. Drive engagement and encourage guests to take advantage of exclusive deals.
“Hi [Guest Name], enjoy an exclusive discount with code [Discount Code] on your next stay! Book now and save at [Hotel Name].”
“Dear [Guest Name], use code [Discount Code] to receive [Discount Percentage]% off your next booking. Limited time offer at [Hotel Name]!”
26. Promotional Codes
Share promotional codes with guests using tailored hotel message to guest SMS templates. Boost bookings and offer discounts to enhance their stay.
“Hi [Guest Name], use promo code [Promo Code] to enjoy a special rate on your next stay with us. Book now and take advantage of this offer!”
“Dear [Guest Name], get [Discount Percentage]% off your next reservation with promo code [Promo Code]. Offer valid until [Date].”
27. Upgrade Offer
Send upgrade offers using clear reservation text message templates. Make it easy for guests to enjoy enhanced room features.
“Hi [Guest Name], upgrade your room to a suite for an additional [Amount]. Enjoy extra space and luxury. Let us know if you’re interested!”
“Dear [Guest Name], we’re offering a room upgrade for just [Amount] more per night. Treat yourself to additional comfort during your stay.”
28. Checkout Reminder
Remind guests of checkout times with practical sms templates for hotels. Ensure a smooth departure with timely notifications.
“Hi [Guest Name], just a reminder that checkout is at [Time]. Please let us know if you need any assistance with your departure.”
“Dear [Guest Name], checkout time is approaching at [Hotel Name]. Please ensure all personal items are gathered by [Time]. Safe travels!”
29. Feedback Request
Encourage feedback with effective marketing and promotional SMS templates. Collect guest opinions to continuously improve service.
“Hi [Guest Name], we hope you enjoyed your stay! Please take a moment to provide feedback by replying to this message. Your input is valuable.”
“Dear [Guest Name], we’d love to hear about your experience with us. Reply to this message with your feedback and help us enhance our services.”
30. Post-Stay Thank You
Express gratitude with post-stay thank you messages. Use our hotel message to guest templates to leave a positive final impression.
“Hi [Guest Name], thank you for staying with us at [Hotel Name]. We hope you had a wonderful experience and look forward to hosting you again!”
“Dear [Guest Name], we appreciate your visit to [Hotel Name]. Thank you for choosing us, and we hope to welcome you back soon!”
31. Lost & Found
Address lost and found items with our efficient sms templates for hotels. Help guests retrieve their belongings smoothly and professionally.
“Hi [Guest Name], we found a [Item] left behind in your room. Please contact us to arrange for its return or pickup.”
“Dear [Guest Name], your [Item] was discovered after your departure. Let us know how we can return it to you.”
32. Maintenance Request Confirmation
Confirm maintenance requests with our professional hotel message to guest SMS templates. Ensure guests are updated on the status of their requests.
“Hi [Guest Name], your maintenance request has been received. We’ll address it promptly and keep you informed of any updates.”
“Dear [Guest Name], we’ve noted your maintenance request. Our team is on it and will provide updates as we work to resolve the issue.”
33. Room Availability
Inform guests about room availability with clear sms templates for hotels. Ensure they know their options for adjustments or extensions.
“Hi [Guest Name], we have availability for an extended stay or different room types. Contact us to discuss your preferences.”
“Dear [Guest Name], if you need to extend your stay or switch rooms, we have options available. Let us know how we can assist!”
34. Room Change Notification
Notify guests of room changes with efficient hotel message to guest SMS templates. Ensure they’re aware of any modifications to their accommodation.
“Hi [Guest Name], due to unforeseen circumstances, we’ve moved you to a new room. Your new room number is [Room Number]. Apologies for any inconvenience.”
“Dear [Guest Name], we’ve had to change your room assignment. Your new room is [Room Number]. Please let us know if you need any assistance.”
35. Check-Out Feedback
Collect check-out feedback with engaging sms templates for hotels. Gain insights into the guest experience and make improvements where needed.
“Hi [Guest Name], thank you for staying with us! Please reply with feedback on your check-out experience to help us improve our services.”
“Dear [Guest Name], we value your feedback. Let us know how your check-out process went by replying to this message. Thank you!
36. Pet Policy
Communicate your pet policy clearly with hotel message to guest SMS templates. Ensure guests are aware of any regulations or accommodations for pets.
“Hi [Guest Name], we’re pet-friendly! If you’re travelling with a pet, please let us know and review our pet policy before arrival.”
“Dear [Guest Name], bring your furry friends along! Check our pet policy and inform us of any special requests for your pet’s stay.”
37. Early Check-In Request
Manage early check-in requests effectively with our sms templates for hotels. Ensure guests receive timely responses about their early arrival.
“Hi [Guest Name], we’re reviewing your request for early check-in. We’ll let you know as soon as possible if your room will be ready earlier.”
“Dear [Guest Name], we’re checking availability for an early check-in. We’ll update you shortly about the possibility of accessing your room earlier.”
38. Late Check-Out Request
Handle late check-out requests with clear reservation text messages. Provide guests with updates on their requests and any additional charges.
“Hi [Guest Name], we’re processing your request for a late check-out. We’ll let you know if we can extend your stay and any associated fees.”
“Dear [Guest Name], your late check-out request is under review. We’ll update you shortly on availability and any additional charges.”
39. Billing Confirmation
Confirm billing details with guests using professional sms templates for hotels. Ensure they are informed about their charges and payment status.
“Hi [Guest Name], your billing statement has been finalized. You can review your charges at the front desk or contact us with any questions.”
“Dear [Guest Name], your final bill has been processed. If you have any questions about the charges, feel free to reach out.”
40. Invoice Receipt
Provide invoice receipts with clear hotel message to guest SMS templates. Ensure guests have all necessary documentation for their stay.
“Hi [Guest Name], your invoice receipt for your stay at [Hotel Name] is available. Please check your email or contact us for a physical copy.”
“Dear [Guest Name], we’ve sent your invoice receipt to your email. If you need a physical copy or have any questions, let us know!”
41. Lost Reservation Notification
Handle lost reservation notifications with professional sms templates for hotels. Keep guests informed about any issues and offer solutions.
“Hi [Guest Name], we’re having trouble locating your reservation. Please contact us at [Phone Number] so we can assist you promptly.”
“Dear [Guest Name], we can’t find your reservation in our system. Please call us at [Phone Number] to resolve this issue quickly.”
42. Reservation Confirmation
Confirm reservations with clear and concise hotel templates. Provide guests with all necessary details about their stay.
“Hi [Guest Name], your reservation at [Hotel Name] is confirmed for [Dates]. We look forward to welcoming you! Contact us if you need any assistance.”
“Dear [Guest Name], your booking for [Dates] at [Hotel Name] is confirmed. Please reach out if you have any special requests or need help.”
43. Room Service Reminder
Send reminders about room service availability with effective hotel message to guest SMS templates. Keep guests informed about meal options and timings.
“Hi [Guest Name], room service is available from [Time] to [Time]. Order from our menu anytime, and we’ll deliver it to your room!”
“Dear [Guest Name], don’t forget that room service is offered between [Time] and [Time]. Call us or use the menu in your room to place an order.”
44. Parking Information
Provide parking information with practical sms templates for hotels. Ensure guests have clear details about parking options and any associated costs.
“Hi [Guest Name], parking is available at [Hotel Name]. The cost is [Amount] per day. Please let us know if you need directions or assistance.”
“Dear [Guest Name], we offer parking at [Location] for [Amount] per day. Contact us for details or if you need help with your vehicle.”
45. Spa Reservations
Promote spa reservations with engaging hotel message to guest SMS templates. Encourage guests to book their relaxation and wellness treatments.
“Hi [Guest Name], unwind at our spa! Book a treatment by calling [Phone Number] or visiting the spa desk. Enjoy a relaxing experience!”
“Dear [Guest Name], treat yourself to a spa session during your stay. Contact us at [Phone Number] to reserve your spot and enhance your relaxation.”
46. Dining Reservations
Facilitate dining reservations with efficient sms templates for hotels. Ensure guests can book tables easily at your hotel’s restaurant.
“Hi [Guest Name], make dining reservations with us by calling [Phone Number] or stopping by the restaurant. We look forward to serving you!”
“Dear [Guest Name], to reserve a table at our restaurant, contact us at [Phone Number]. We’re excited to offer you a memorable dining experience.
47. Fitness Center Hours
Inform guests about fitness centre hours with practical hotel message to guest SMS templates. Ensure they have access to workout facilities at convenient times.
“Hi [Guest Name], our fitness centre is open from [Time] to [Time]. Feel free to use the facilities during these hours. Enjoy your workout!”
“Dear [Guest Name], the fitness centre is available for you from [Time] to [Time]. If you need any assistance or have questions, let us know.”
48. Swimming Pool Hours
Share swimming pool hours with guests using clear hotel templates. Ensure they are aware of the pool’s availability and any usage guidelines.
“Hi [Guest Name], the swimming pool is open from [Time] to [Time]. Enjoy a refreshing swim and remember to follow our pool guidelines.”
“Dear [Guest Name], our pool is available for use between [Time] and [Time]. Please adhere to the pool rules and have a great time!”
49. In-Room Entertainment
Inform guests about in-room entertainment options with engaging sms templates for hotels. Help them make the most of their stay with available media and services.
“Hi [Guest Name], enjoy our in-room entertainment with access to movies, TV channels, and more. Use the remote to explore available options!”
“Dear [Guest Name], make the most of your stay with our in-room entertainment. Check the TV guide for movies and channels available in your room.”
Why Is Text Messaging Important For Hotels?
Text messaging is crucial for hotels because it offers a direct, efficient, and personal way to communicate with guests. With high open and response rates, SMS ensures important information like booking confirmations, check-in details, and special offers are promptly seen and acted upon. It enhances the guest experience by providing real-time updates, handling special requests, and fostering customized interactions, ultimately improving customer satisfaction and loyalty.
Please refer to The Essential Guide to SMS for Hotels.
How to Send Text Messages for Hotels Using Emitrr Templates?
To send text messages using Emitrr templates simply follow these steps:
1. Navigate to Emitrr’s dashboard, click on “Send,” and then choose “New Message.”
2. Once the message box appears, click on “Templates.”
3. You’ll now see a list of pre-existing SMS templates. You can either select one of these or create a new message by copying and pasting the templates provided in this guide.
4. To use one of the templates from this guide, click on “Create Template” and copy-paste your chosen template as shown below
5. Next, locate the template you just created, select it, choose your recipients, and hit send.
For a better understanding, please refer to this link- https://youtu.be/JxDgEUaMQOI
FAQs
Hotels may need to send SMS to inform their customers about updates, offers, discounts and other promotion related information.
With features like bulk texting, two-way messaging, link sharing, integrations with CRM tools, drip campaigns, etc., Emitrr is one the best SMS software for hotels that you can go for.
Conclusion
To conclude, leveraging SMS for hotel Templates is beneficial for the hotel industry as it provides multiple benefits for customer communication. It provides instant and direct communication, ensuring guests receive timely updates and personalized interactions. This approach enhances guest satisfaction, streamlines operations, and fosters loyalty, ultimately contributing to a more efficient and responsive hotel experience. Let Emitrr be your text messaging service. Book a demo now to streamline your process for SMS for hotel.
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