Introduction
Did you know that VoIP technology allows any internet-enabled device to function like a phone? That’s right! An entire generation today heavily relies on text messaging as their primary form of communication. According to multiple sources, text messaging has a 98% open rate, far surpassing email. It increases response rates to 45% and boosts customer satisfaction by 40%, making it 5 times more effective than email for engagement. With these trends, VoIP texting app have the potential to replace traditional forms of communication like emails and calls.
Considering this growing dependence on messaging, VoIP texting apps offer a perfect solution for an organized and systematic communication channel, allowing businesses to reach customers on time, send automated reminders, schedule texts, and more. VoIP text messaging apps can easily integrate with other communication tools, like CRM systems, making them a powerful and flexible option for companies of all sizes.
In this article, we’ll explore the top software applications that provide the best VoIP text messaging apps to help boost your customer engagement and retention rates.
Top 7 VoIP Texting Apps
- Emitrr
- Grasshopper
- Nextiva
- RingCentral
- Ooma
- Dailpad
- 8×8
Top 7 VoIP Texting Apps: A Quick Comparison
| Software | Features | Customer Support | Value for Money | Ease of Use | Overall Rating |
| Emitrr | 5.0/5 | 5.0/5 | 4.9/5 | 5.0/5 | 4.8/5 |
| Grasshopper | 4.2/5 | 4.1/5 | 4.5/5 | 4.4/5 | 4.3/5 |
| Nextiva | 4.6/5 | 4.6/5 | 4.5/5 | 4.6/5 | 4.6/5 |
| RingCentral | 4.2./5 | 4.3/5 | 4.4/5 | 4.7/5 | 4.4/5 |
| Ooma | 4.7/5 | 4.7/5 | 4.8/5 | 4.6/5 | 4.5/5 |
| Dailpad | 4.2/5 | 4.1/5 | 4.2/5 | 4.4/5 | 4.2/5 |
| 8×8 | 4.0/5 | 3.9/5 | 4.0/5 | 4.0/5 | 4.0/5 |
Key Highlights:
- Among these 8 software solutions, Emitrr ranks the top in features, customer support, ease of use, value for money and overall rating.
- Followed by Emitrr, only Ooma has 4.8 ratings out of 5, according to GetApp.
- Nextiva and Ooma have decent ratings in terms of all the categories.
- Grasshopper, Dailpad, 8X8 and Ring Central have average ratings summing up between 4.5-4.0 out of 5 stars.
Benefits of using VoIP Text Messaging App
There are numerous benefits of using a VoIP texting app, some of which are:
Automated Messaging
A VoIP texting app allows you to send automated messages effortlessly. Whether it’s appointment reminders, confirmations, or promotional updates, the app handles it all without manual effort. This feature not only saves time but also enhances customer satisfaction by ensuring prompt communication. You can easily schedule bulk messages using a texting service for business, improving response times.
Convert Voicemail Into Text
One unique benefit of a VoIP text messaging app is the ability to receive voicemail transcriptions directly in your text inbox. Instead of listening to long voicemails, you can quickly read important messages. This feature, coupled with the flexibility of business text messaging, keeps you updated even if you miss a call. It streamlines communication by converting voicemail into easy-to-read texts via a text messaging service, saving time and improving accessibility.
Cost-Effective Solution Compared to Traditional Methods
Switching to a VoIP texting app or a VoIP text messaging app is more affordable than traditional phone and SMS systems. By leveraging SMS messaging and bulk text messaging services, businesses can cut down on costs while maintaining high engagement rates. Using a business texting app not only saves on phone bills but also enhances communication efficiency. With features like mass texting and texting software for business, companies can connect with more people at a fraction of the cost.
Send and Receive Texts Anytime, Anywhere
A VoIP texting app offers the convenience of sending and receiving text messages from anywhere, at any time. This flexibility allows businesses to stay connected with their customers regardless of their location. Using a text messaging service for business, you can manage communications on the go, ensuring no message is missed. Whether it’s sending a bulk text message or replying to a customer query, the app makes communication seamless, improving overall customer service.
Scale Up Customer Engagement Rates
By using a VoIP text messaging app, businesses can easily scale their customer engagement efforts. The ability to send mass text messages ensures that marketing campaigns, promotions, and important updates reach large audiences instantly. Features like text marketing and texting services allow businesses to target specific customer groups, increasing the effectiveness of engagement. A mass text message service combined with a business texting app can significantly boost customer interaction and loyalty.
Features you should look for in a VoIP Text Messaging App
Here are some features you should consider while looking for a VoIP texting app, that benefits your business:
Automation
Automation is essential in any VoIP texting app because it saves time and boosts efficiency. With automation, your VoIP texting app can schedule texts like appointment reminders, promotions, and birthday messages, without needing a person to put all these text messages manually. This ensures timely communication and builds a stronger relationship with your customers through consistent messaging.
Two-Way Texting
A good VoIP texting app should support two-way texting, allowing you to send and receive text messages. This feature is critical for having real-time conversations with your customers, answering their queries, or resolving complaints quickly. A VoIP text messaging app that enables two-way communication keeps you connected and responsive to your clients’ needs.
Opt-in Consent
A really important part of using a VoIP texting app is making sure you get customers’ permission before sending them messages. Your app should have a simple way to collect their consent. This keeps you compliant with the law (like TCPA rules) and helps you avoid big fines. A TCPA-compliant VoIP texting app makes it easy to follow these rules.
Contact Management
Effective contact management is a core feature of a VoIP text messaging app. Your VoIP texting app should help you categorize and segment contacts into different groups for targeted campaigns. For example, you could segment customers based on their interaction history like sending out delivery status text messages or while scheduling appointment reminders and more. Use your VoIP texting app to send tailored messages to each group, which will eventually help in boosting engagement.
CRM Integration
A good VoIP texting app should easily connect with your CRM software. When a VoIP text messaging app integrates with your CRM, it helps you manage customer interactions smoothly. Everything gets synced, so you have a full view of each customer’s history, making follow-ups and communication much simpler and more effective. This improves your overall workflow and customer relationships.
Custom Templates
Creating consistent messages is simple when your VoIP texting app includes custom templates. A VoIP text messaging app that offers pre-built templates for different scenarios, like reminders or promotions which saves time and maintains a professional tone. Custom templates in your VoIP texting app also ensure that each text reflects your brand’s voice.
Text Analytics and Reporting
Analytics is a must-have feature in a VoIP texting app. Your VoIP text messaging app should provide data on delivery rates, open rates, and response times. With these insights, a VoIP texting app helps you optimize your messaging and campaign strategy and measure the success of each campaign.
Voicemail-to-Text
A high-quality VoIP texting app should include a voicemail-to-text feature. With this feature, a VoIP text messaging app converts voicemails into text, making it easy to read messages instead of listening to long recordings. This feature in a VoIP texting app enhances productivity and ensures no important message is missed.
Click here to learn more about how to convert voicemail to text:
TCPA Compliant
Make sure your VoIP texting app follows TCPA (Telephone Consumer Protection Act) regulations. A TCPA-compliant VoIP text messaging app protects your business from legal issues and keeps customer interactions smooth. This compliance feature in a VoIP texting app is critical for maintaining trust and avoiding fines.
Data Encryption and Security
Data security is a top priority. Your VoIP texting app should include encryption and security measures to protect sensitive information. A secure VoIP texting app ensures customer data stays private, protecting your business from breaches and building customer confidence.
Schedule Text Messages
A feature-rich VoIP texting app should allow you to schedule messages for specific dates and times. This scheduling option in a VoIP texting app is perfect for sending event reminders, seasonal promotions, or follow-up messages, ensuring that your texts reach customers at the right moment.
You can check out this YouTube video for schedule-based texting more clarity:
Detailed analysis of Top 7 VoIP Texting Apps
1. Emitrr
Emitrr is an innovative all-in-one communication VoIP texting app designed for businesses looking to enhance customer engagement through streamlined communication. It offers superme features that automate messaging, and two-way texting, can send 1000+ messages at once and provides insightful analytics. Emitrr is ideal for businesses that prioritize customer interaction and aim to simplify their communication processes.
Features of Emitrr
- Emitrr facilitates automated text messaging and campaigns
- Two-way text messaging
- Send 1000+ text messages at the same time
- Provides a room for scheduling messages
- Integrates with third-party CRMs
- Contact management
- Encrypted texting
- TCPA-compliant text messaging
- Customizable templates
- Unified communication
- MMS texting
- Analytics and Reporting
Pros of Emitrr
- User-friendly interface
- Strong automation capabilities
- Comprehensive reporting features
- Affordable
- CRM automation
Cons of Emitrr
- More advanced features are coming soon
Ratings of Emitrr
- Capterra: 4.8/5
- G2: 4.7/5
2. Grasshopper
Grasshopper is a well-known VoIP texting app tailored for small businesses. It provides a virtual phone system that allows users to manage their business communications effectively.
Features of Grasshopper
- Virtual phone system
- Voicemail-to-text
- Call forwarding
- Business text messaging
Pros of Grasshopper
- Easy setup and use
- Affordable pricing for small businesses
- Good customer support
Cons of Grasshopper
- Limited advanced texting features
Ratings of Grasshopper
- Capterra: 4.3/5
- G2:4.0/5
3. Nextiva
Nextiva is a comprehensive communication platform that offers a powerful VoIP texting app. With features that include voice calls, video conferencing, and text messaging, Nextiva aims to provide a unified communication experience.
Features of Nextiva
- Unified communication platform
- Automated messaging
- Call center capabilities
- Auto attendant
Pros of Nextiva
- All-in-one communication solution
- Excellent customer service
- Strong security features
Cons of Nextiva
- Complex pricing structure
Ratings of Nextiva
- Capterra: 4.6/5
- G2: 4.5/5
4. RingCentral
RingCentral is a leading provider of cloud-based communication solutions, including its powerful VoIP texting app. It combines voice, video, and messaging into one platform, making it a go-to choice for businesses of all sizes.
Features of RingCentral
- Contact management
- Task management
- Bulk messaging
Pros of RingCentral
- Robust features for collaboration
- Customizable plans
Cons of RingCentral
- Can be expensive for smaller teams
- Some features may be overwhelming for basic users
Ratings of RingCentral
- Capterra: 4.4/5
- G2: 4.1/5
5. Ooma
Ooma provides a versatile VoIP texting app that combines voice and text messaging services with advanced calling features. It is particularly suited for small to medium-sized businesses seeking a cost-effective communication solution. Ooma is known for its ease of use and quality service.
Features of Ooma
- Bulk text messaging
- Call blocking and screening
- Caller information match
- CRM integration
Pros of Ooma
- Affordable pricing with high-quality service
- Easy to set up and use
- Good customer support
Cons of Ooma
- Limited international calling options
- Some features are only available in premium plans
Ratings of Ooma
- Capterra: 4.5/5
- G2: 4.6/5
6. Dialpad
Dialpad is an innovative VoIP texting app that uses AI to enhance communication experiences. It provides voice, video, and text messaging features all in one platform, making it suitable for modern businesses.
Features of Dailpad
- Bulk messaging
- CRM integrations
- Automated messaging
- Analytics and Reporting
Pros of Dailpad
- Innovative AI features for improved communication
- User-friendly interface
Cons of Dailpad
- Higher cost compared to some competitors
- Limited customization options for reports
Ratings of Dailpad
- G2: 4.4/5
7. 8×8
8×8 offers a complete VoIP texting app that combines voice, video, and messaging capabilities into one solution. It’s particularly well-suited for businesses seeking a cost-effective yet comprehensive communication system. 8×8 is ideal for companies looking to improve their customer engagement through seamless communication.
Features of 8×8
- VoIP phone system
- Video conferencing
- Team messaging
- Analytics and Reporting
Pros of 8×8
- Cost-effective plans with extensive features
- High-quality call quality
- Easy setup process
Cons of 8×8
- Customer support can be inconsistent
- Some features may require additional training
Ratings of 8×8
Why Emitrr is the Best VoIP Text Messaging App?
Emitrr is a top choice for a VoIP texting app for several great reasons. It combines advanced features, affordability, and excellent customer support, making it perfect for businesses that want to improve how they communicate through business text messaging and other channels.
Send 1000+ Text Messages in One Go
With Emitrr, you can send over 1,000 text messages at once! This feature is fantastic for bulk text messaging, marketing campaigns, alerts, or reminders. Whether you’re promoting a sale or notifying customers about appointments, Emitrr makes it easy to reach many people quickly through its text messaging service.
Advanced Texting Capabilities
Emitrr offers advanced texting capabilities that allow two-way messaging, automated responses, and SMS analytics. This means you can have real conversations with your customers and get insights into how your messages are performing. It’s a great way to build better relationships with your clients through effective texting services for business.
Cost-Effective Solution
Emitrr is very affordable, making it a great option for businesses of all sizes. You get a lot of features without breaking the bank, which is perfect for startups and established companies alike. With Emitrr, you can save money while still providing high-quality communication through its texting software.
Customizable Templates
Emitrr lets you create customizable message templates for different situations, like appointment reminders or promotional offers. This feature saves you time and helps you keep your branding consistent across all your communications. Custom templates ensure your messages always look professional and fit your business’s style, making it easy to manage your sms messaging needs.
Integrated Communications
Emitrr works well with almost 500+ CRM systems, helping you keep everything organized. By integrating your VoIP text messaging app with other communication tools, you can manage customer interactions more smoothly. This integration is important for providing a better experience for your clients, making Emitrr a reliable choice for your texting software for business.
Supreme Customer Service
Emitrr is known for its excellent customer service. If you have any questions or issues, their support team is quick to help you out. This commitment to helping customers makes using Emitrr a stress-free experience, ensuring you can rely on their text messaging service when you need it.
Frequently Asked Questions
When choosing a VoIP texting app, look for features like two-way texting, automation, advanced texting capabilities, customizable templates, contact management, and text analytics. Integration with CRM systems, security (such as data encryption), and compliance with regulations like TCPA are also essential for ensuring effective business text messaging. Emitrr as a platform for VoIP for text messaging apps has all the dedicated features needed for effective customer communications.
A VoIP text messaging app uses the internet to send messages, unlike traditional SMS services that rely on cellular networks. This makes it more flexible and cost-effective, especially for businesses that need to send mass text messages or handle two-way communications. It also allows for integration with other communication tools, making it more versatile for business use.
Yes, most VoIP texting apps offer CRM integration. This allows businesses to manage customer interactions more efficiently by syncing contacts, tracking communication history, and automating certain messaging tasks. Platforms like Emitrr offer integrations with 500+ CRM systems that enhance productivity and ensure a seamless communication experience for your team.
Emitrr is one of the best options for businesses looking for both texting and calling features. It offers advanced texting capabilities, cost-effective pricing, customizable templates, and great customer support. Other notable options include Nextiva, RingCentral, and Grasshopper, all offering VoIP text messaging and voice call services.
VoIP text messaging apps have the potential to turn around your customer interaction game. With features such as voicemail-to-text messaging, sending out 1000+ messages at the same time, automated and scheduled texts, and advanced texting capabilities, Emitrr checks out all the boxes for a perfect VoIP texting app. Book a demo to learn more and take your business to the next level!
Conclusion
VoIP text messaging apps have the potential to turn around your customer interaction game. With features such as voicemail-to-text messaging, sending out 1000+ messages at the same time, automated and scheduled texts, and advanced texting capabilities, Emitrr checks out all the boxes for a perfect VoIP texting app. Book a demo to learn more and take your business to the next level!
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