Introduction
The continuous and rapid advancement of technology is keeping businesses of all sizes on their toes. If you cannot adapt to the evolving technology and changing trends; you will not be able to achieve your business goals. With increasing competition, it is important for you as a business to ensure seamless collaboration, both internally and externally.
Microsoft Teams is a great collaboration tool that helps manage conversations, conduct meetings, and allow document sharing. However, as an MS Teams user, it is not possible to send and receive text messages as this tool doesn’t offer texting as a default capability. What it does offer is the ability to integrate it with a texting app, that can help streamline operations for you.
A robust Microsoft Teams SMS Integration can significantly transform customer communication and team collaboration. Not only can this integration help strengthen communications internally but it can also foster stronger relationships with your customers. Are you ready to explore every nook and corner of the Microsoft Teams SMS Integration? Let’s get started!
Why should you integrate SMS with Microsoft Teams?
At this time and age, it is important for you to stay on top of your game, whether it is acquiring more customers, boosting sales, building engagement, or improving operational efficiency internally. Here are some benefits of Microsoft Teams SMS Integration:
- Integrating MS Teams with a texting platform like Emitrr can help you communicate with your customers in an intuitive, personalized, and secure manner; thereby building robust relationships.
- A Microsoft Teams SMS Integration will assist you in improving team collaboration as you keep all employees in the loop, assign conversations to them, and add notes for reference.
- It helps you build customer reach and engagement as you run automated yet personalized text campaigns.
- It supports omnichannel messaging. Here you can route all incoming text messages, send messages to channels of your choice, and receive messages from multiple channels in one shared inbox; without ever having to leave MS Teams.
- You can offer unwavering support to your customers through two-way communication.
Now that you have understood exactly why SMS is the way forward for you to ensure business growth, it is time to present you with the integration options that you can choose from.
Microsoft Teams SMS Integration options
Route-1: cPaaS Platform
You can go about the integration through a developer platform that allows you to integrate SMS into your current system. An example of a developer platform or a cPaaS platform is Twilio.
The catch with developer platforms is that they are built essentially for engineers and don’t really provide interactive features that can help you scale. For instance, you cannot schedule a text message or set auto-replies without writing codes. So in order to use the features of developer platforms, you need to write codes.
The question that you need to ask yourself is: Do I have developer bandwidth?
If you don’t, then we bet that you’ll outgrow it and will be desperately looking for an easier alternative.
Route-2: SaaS platform
If the first route isn’t feasible for you, you can pick a SaaS platform like Emitrr. With Emitrr, you can assign conversations to team members, schedule text messages, and even send auto-replies. Right from communication to team collaboration, from SMS marketing to reporting, from admin and security to enhancing productivity; you can do it all.
The best part here is that you don’t need to write even a single line of code! You can send text messages and utilize all the available features with just a few clicks, as everything has been pre-built for you. All you need to do is sign up for the integration, and once the integration is set up, you can enjoy texting and watch your business soar to greater heights.
What all can you do with a Microsoft Teams SMS Integration?
With a Microsoft Teams SMS integration, you can achieve three main goals:
Acquire new customers and retain existing customers
You can acquire new customers just by integrating Emitrr’s SMS capabilities into MS Teams. Here’s how:
- Continue website conversations on your dashboard and never miss a lead
- Engage in two-way text messaging, and send messages on the fly
- Pull contacts into Emitrr with a few clicks and sync those with MS Teams
- Send auto-response texts for OOO hours or whenever you miss a call
- Launch automated text message campaigns to attract leads
- Send reminders, notifications, alerts, discount coupons, and promotional offers to your contacts
- Connect seamlessly with customers to get real-time updates on payments and provide round-the-clock support
- Create segmented lists to access in MS Teams
- Send review requests to your customers to their preferred messaging channels
Streamline workflows
As a business, you don’t have the time to spend 3-4 hours daily to send messages to hundreds of contacts. That is when automation comes in handy and can help you save a lot of time. Here’s how you can streamline workflows through automation:
- Pull entire contact lists into Emitrr in just a click, run targeted campaigns
- Send automated drip campaigns to customers and use SMS triggers to segment contacts based on their responses
- Set pre-built automation for opt-ins, opt-outs, birthdays, and specific dates
- Track the success of your campaigns through detailed metrics such as response rate, failed messages, and more
- Use templates to send bulk SMS/MMS messages and personalize those texts by setting custom fields
- Send automated reminders and confirmations to customers and track the status of those messages
Improve team collaboration
- Improve response times as you answer FAQs with automated responses
- Add teammates to certain chats and manage access to channels
- Assign conversations to teammates and add notes to set context
- Keep teammates in the loop with respective conversations to ensure easy and timely issue resolution
- Ensure SOC2, HIPAA, and TCPA compliance; thereby building trust and ensuring safe messaging
Frequently Asked Questions
Yes, absolutely! While Microsoft Teams doesn’t have an in-built messaging feature, you can integrate it with a third-party messaging platform like Emitrr.
With a Microsoft Teams SMS Integration, you can send two-way messages, group texts, and automated bulk messages to your customers.
To automate messages, you need to integrate MS Teams with a third-party messaging app like Emitrr. All you need to do is sync your contacts, launch an automated message campaign, and set triggers for messages based on the responses of your customers. You can send auto-replies, automated review requests, notifications, reminders, and confirmations. You can even schedule messages to be sent at later dates.
Integrating Microsoft Teams with SMS is quite easy. All you need to do is choose a texting platform, map your incoming text messages to the preferred teams channel, and start texting. When you pick a texting platform like Emitrr, you just need to communicate your needs to the support team, and they will do the entire setup for you.
Conclusion
If you wish to acquire more customers, boost your sales cycle, send messages at scale, keep records of communications, and streamline workflows; you need a Microsoft Teams SMS Integration with a texting platform. If you are not tech-savvy and cannot waste your time writing codes, and are looking for a simpler solution, then it is best you go for a SaaS platform.
Among all platforms available in the market, Emitrr is the best SMS Marketing platform for you to integrate with MS Teams. Unwavering support, ample features, great value for money, and ease of use are some key factors that make Emitrr stand out from its competitors.
Are you ready to make your workflows more efficient and boost response times with Emitrr + Microsoft Teams integration? Book a demo right away!
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