Author Archives: Aditi Gupta

Introduction Struggling with a call center dwelling in the past? All you see there is: If you’ve been nodding all along, it’s time to make AI your ally. AI, or Artificial Intelligence, is nothing short of a “watershed” in the … Read More

Brief Synopsis EHRs, or Electronic Health Record Systems, were touted as “revolutionary” for being a “reservoir,” a “one-stop shop,” for patient data, giving healthcare providers and facilities a clear, 360-degree picture of medical histories and care lifecycles. But they fell … Read More

Introduction  Customers don’t wait anymore. They expect quick replies, zero handoffs, and the same experience no matter where or when they reach out. But the reality inside most support teams looks very different—manual processes, scattered customer data, and agents scrambling … Read More

Introduction  Conversational AI platforms will evolve from experimental technology to essential business tools by the end of 2025. Brands today are expected to deliver instant, human-like responses — anytime, anywhere. According to a report, the global conversational AI market is … Read More

Chances are, you’ve already interacted with AI in customer service—maybe without even realizing it. Whether it is a chatbot helping you track an order or a voice assistant guiding you through a fix, AI is reshaping the way businesses handle … Read More

Introduction Healthcare wasn’t always as efficient as it is today.  Years ago, everything, from gathering patient records to billing was managed the old-school way — by hand, on paper, and often with a great deal of frustration.  The entire cycle … Read More

Introduction  The dental landscape in the U.S. has remained largely unchanged over the past two decades. Each year, around 45,000 Americans are diagnosed with serious oral hygiene issues, with only a 5-year survival rate. Amid life’s daily hustle, patients often … Read More

Introduction  The adoption of AI for small businesses has increased significantly in recent times, helping businesses automate repetitive tasks, streamline operations, make better decisions, and enhance customer service. It was found in a study by Deloitte and Stanford University that … Read More

Introduction  Did you know that poor reputation management can cost your business: A tainted online reputation is a ticking time bomb for a business, and ignoring it can invite dire consequences. Over the past few years — with the proliferation … Read More

Introduction  With 5 billion people using text messaging across the globe, it is fair to say that this medium of communication stands out. Why? Nowadays everyone owns a mobile phone and they find text messaging to be an easy and … Read More