RingCentral Vs Zoom: Compare Features, Pricing, Integrations

Introduction

If you want to compare the calling features of the two popular platforms RingCentral and Zoom, you have landed on the right page! We will see how these two platforms stack up against each other and a bonus communication platform Emitrr. We will compare these platforms based on the features they offer, their pricing, support, reviews, and integrations. 

About Zoom 

Zoom is a popular video conferencing platform that businesses have been widely using for virtual meetings. Zoom saw a huge rise in usage during and post-pandemic. Zoom also however offers some calling features as well. These features fall under Zoom Phone. 

About RingCentral 

RingCentral is a popular business phone system. RingCentral offers various products such as RingEx for AI Cloud Communication, RingCX for AI Omnichannel Contact Center, etc. For the purpose of this article, we will be considering RingCentralEX. 

Zoom vs RingCentral: Feature Comparison 

Let’s see how Zoom’s VoIP Phone and RingCentral EX stack up against each other and Emitrr in terms of the features they offer. 

Here are the top features that you must look for while picking your ideal VoIP platform.

• Call Routing: Direct incoming calls to specific extensions or departments based on predefined rules.
• Call Forwarding: Automatically redirect incoming calls to another number or device.
• Call Recording: Record conversations for quality assurance, training, or compliance purposes.
• IVR: Interactive Voice Response system for automated call handling and routing based on caller input.
• Reporting and Analytics: Track call metrics and generate insights to improve performance and efficiency.
• Activity Dashboard: Provides real-time overview of call activities, including call volume, duration, and status.
• Call Disposition: Log and categorize call outcomes such as sales, support, or follow-up needed.
• Call Queue: Manage incoming calls by placing them in a queue until an agent becomes available.
• Call Transfer: Seamlessly transfer ongoing calls to another extension or colleague.
• VoIP: Voice over Internet Protocol enables making calls over the internet rather than traditional phone lines.
• Voicemail Transcription: Convert voicemail messages into text for easy reading and reference.

Key highlights: 

• Only Emitrr offers all the above-mentioned essential calling features.
• Zoom offers 8/11 mentioned features while RingCentral offers 9/11 features. 
• RingCentral’s call recording feature is available only on demand across all its pricing plans. 
• RingCentral’s Call Queue is offered at a basic level on its first pricing plan and advanced rules and routings are available on higher plans. 

Zoom vs RingCentral: Pricing Comparison 

Pricing plays a pilot role in helping businesses decide whether a software is the right one for them. Let’s see how Zoom and RingCentral stack up against one another in terms of the price, keeping in mind the essential features they offer (discussed above) 

Zoom Phone Pricing 

Zoom Phone has 3 pricing plans: US and Canada Metered, US and Canada Unlimited, and Global Select. They are priced at $10, $15, and $20 per month per user simultaneously. 

However, one very important thing to note is that Zoom Phone is an add-on to Zoom Meetings, so you’ll need to be subscribed to that service first. You can also use the paid add-ons if you are subscribed to Zoom Meeting’s free plan. 

RingCentral Pricing 

RingCentral offers three pricing plans:

Core: $30 per user per month

Advanced: $35 per user per month

Ultra: $40 per user per month

The above-mentioned features are available mostly on the higher plans and even then most features like Call Queue and Recording are available only on demand: 

Emitrr Pricing 

Starts at $30 (you pay for what you use) 

Key highlights:

• Zoom Phone offers more features and starts at a lower price than RingCentral. 
• Many essential features are available in RingCentral only on Demand or at a basic level.
• Emitrr has the highest value-for-money rating among the three. 

Zoom vs RingCentral: Support Comparison 

To ensure a smooth experience with a texting platform, the customer support should stand out! A couple of things to consider while looking at a platform’s Support are the support channels (email, chat, phone, knowledge base), ticket resolution rate, and support ratings by existing customers. 

Zoom Phone Support

Zoom Phone has a customer support rating of 4.2 on Capterra. It offers support in the following formats:

• Email/Help Desk
• FAQs/Forum 
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Here is what customers have to say about Zoom’s support.

“While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough.” (Capterra)

“ I needed support 30 hours ago, and I am STILL fighting to get anyone to support us.” (Capterra)

RingCentral Support 

RingEX has a customer support rating of 4.0/5 on Capterra. It offers support in the following formats:

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Here is what customers have to say about RingEX’s support: 

“The customer support was not very helpful. They used terms that I didn’t understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a “Speed test.” Their ways of troubleshooting were not ever helpful.” (Capterra) 

“heir customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating their very annoying phone tree/IVR before you get transferred. Then when someone finally gets on the line, they are outsourced and generally can’t help with any technical issues. This means opening a case and waiting days or weeks for a “tier 2” agent to reply. Often cases go unanswered and you have to start the process over again. Without a doubt, RC support is the worst of any vendor our business works with.” (Capterra) 

Emitrr Support 

Emitrr scores 5/5 for its customer support on Capterra.

It offers support in the following formats: 

• Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)

Here is what customers have to say about Emitrr’s support: 

“Their support team is amazing, quick, and always helpful!” (Capterra)

“ Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.” (Capterra) 

Key Highlights: 

• Emitrr has the highest support score among the three with a 5/5 rating. 
• All three platforms offer various support options. 

Zoom vs RingCentral: Integration Comparison

How these softwares integrate with other CRMs and tools, helps organizations ease their business processes. Let’s have a look at how Zoom and RingCentral perform in terms of the integrations they offer: 

Zoom Integrations

Zoom offers a number of third-party and CRM VoIP integrations like Google Calendar, Outlook, Microsoft Teams, Salesforce, Skype for Business, and Slack. 

RingEX Integrations 

RingCentral offers over 300+ built-in integrations with various business apps. 

Emitrr Integrations 

Emitrr offers over 1000+ CRM and other platform integrations across different industries. 

Key Highlights:

• RingCentral offers more integrations than Zoom Phone. However, you can only take advantage of the integrations on RingCentral if you are on a higher pricing plan.
• Emitrr offers the most integrations out of the three. Integrations are available regardless of the pricing plan you choose.

Zoom vs RingCentral: Review Comparison 

Reviews will give us a fair idea about what the actual use of these softwares would look like. Let’s see what customers of Zoom and RingCentral have to say about the platforms and how these softwares are rated by them. 

Zoom Phone Review 

Zoom phone has an overall rating of 4.5/5 on Capterra. Here is what customers have to say about Zoom Phone. 

RingCentral Review

RingEX has an overall rating of 4.2/5 on Capterra. 

Here is what customers have to say about RingEX: 

Emitrr Review 

Emitrr has an overall rating of 4.9/5 on Capterra. Here is what customers have to say about Emitrr. 

Here is what customers have to say about Emitrr:

Key Highlights: 

• RingCentral users have reported that it is very easy to use. 
• RingCentral subjects users to unfair billing practices when they try to cancel. Termination fees as high as $500 have been reported to be charged to customers. 
• RingCentral’s customer service is not up to the mark as many customers have reported no or late resolution to their problems. 
• Zoom is an easy-to-use platform. 
• Zoom Phone is considered cheaper than its counterparts. 
• Customer Support for Zoom Phone is reportedly very poor. 
• The sales team is unavailable to help with set up once the contract is signed. 
• Emitrr offers top-notch customer service. 
• Emitrr boasts a great value for money

Zoom vs RingCentral: The Verdict 

The above sections would have given you a fair idea about which platform would best suit your business needs. Let’s have a quick recap: 

• Zoom offers 8/11 mentioned features while RingEX offers 9/11. 
• Zoom’s pricing plan starts at a much lower rate than RingCentral’s. 
• Zoom offers more features according to its pricing and hence is rated more than RingCentral for value for money i.e 4.5 
• Zoom scores higher than RingCentral for its support. 
• RingCentral offers more integrations than Zoom Phone. 

So which platform should you choose for your business? In all fairness, Zoom Phone does seem to be a cheaper and feature-rich option that performs better than RingEX in customer support and value for money. So if you are a small business looking to start with calling features Zoom Phone may be the way to go. 

However, RingEX fairs better with its call analytics and team messaging and lets you create personalized data by comparing particular KPIs, trends, users, and queues over custom timeframes. So if your business’s requirements include making decisions based on data points, you may want to choose RingCentral. 

If you are looking for a platform that can harness the power of both, then we urge you to look into Emitrr. 

Emitrr: The Better Platform Over Zoom and RingCentral

As you can see from the above parameters Emitrr outperforms both Zoom Phone and RingCentral making it the better calling platform! Emitrr evolves with its customers. It encompasses features that cover the entire customer journey so that customers with different use cases can rely on Emitrr’s capabilities and help them grow.

Apart from calling features, Emitrr also offers advanced texting features that allow businesses to offer a more comprehensive service to their customers. Here is a list of calling and texting features offered by Emitrr.

• Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree. 
• With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members.
• Select and define call routing for each call queue group. 
• Sequential and simultaneous call forwarding.
• Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail.
• With Emitrr, you can set up multiple extensions for every individual.
• Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user.
• You can set up VoIP to ring everyone or ring an extension during working hours or even after hours. 
• With Emitrr’s VoIP, forward calls to the call tree/IVR system. 
• Automatically record calls to get important information. 
• Setup general business hours for ease of use.
• Send two-way personalized texts on a bigger scale.  
• Send group texts for better team efficiency.
• Send bulk messages for business scalability. 
• Import your contact list with just a few clicks. 
• Emitrr supports more than 1000+ integrations to easily sync data from your current CRM. 
• Send automated texts, emails, and voice. 
• Send personalized follow-ups to customers via texts and drip campaigns.

Apart from the additional features, here are some other factors that make Emitrr stand out from Zoom Phone and RingCentral: 

• The platform is very easy to use.
• If you’re migrating from another texting platform, there’s no learning curve involved.
• The value for money of this software is pretty good as the pricing plans are affordable and you only pay for what you use. 

RingCentral vs Zoom: FAQs

Conclusion 

In this Zoom vs RingCentral comparison, we gave you a feature-by-feature comparison of both platforms and also helped you compare their features, reviews, support, integrations, and pricing plans. If you haven’t made a decision yet, make sure to take your time and mindfully select the platform that floats your boat.

If you liked Emitrr and wish to know more about its offerings, feel free to book a demo – https://emitrr.com/schedule/