Introduction
Are you looking for a VoIP solution that fulfills all your business needs and are confused about what to pick between Dialpad vs Grasshopper? Well, picking a VoIP solution can be a tough task especially when you’re looking for specifics. But don’t worry, as we’ve got you covered. In this blog, we’ll help you compare the features, pricing, support, integrations, and everything else pertaining to Dialpad vs Grasshopper; to help you make an informed choice. Are you ready to take a deep dive into finding the VoIP software that best fits your use case?
Let’s do it!
About Dialpad
Dialpad is an AI-powered VoIP platform that offers voice solutions to small and enterprise businesses across various industries. Dialpad is a business phone system powered by AI that offers features such as call routing, two-way messaging, group texting, call transcription, and more. It offers a 14-day free trial and is available for customers across the globe.
About Grasshopper
Grasshopper is a virtual phone system that offers VoIP services for small businesses. Its offerings include call forwarding, business texting, number porting, voicemail transcriptions, and virtual receptionist services. Grasshopper offers a 7-day free trial to its customers, and is available for customers in USA and Canada.
Dialpad vs Grasshopper vs Emitrr: Feature comparison
Let’s compare Dialpad vs Grasshopper based on the features they offer. Just a heads up: here’s a third and very exciting VoIP platform that we think you should look into – Emitrr. Let’s first explore the features that your VoIP solution must have.
- Call routing: Route incoming calls to a specific person or a group based on pre-defined criteria.
- IVR: Have a voice response system that allows incoming callers to access specific information.
- Call Forwarding: Redirect or forward all incoming calls automatically to another number or device.
- Reporting and Analytics: Leverage advanced analytics to improve metrics such as Average handle time, average response time, missed calls, and more.
- Call queue: Place inbound callers into virtual queues and direct those queries to the right person whenever they’re available.
- Call disposition: Log all call dispositions and track various call outcomes such as sales, support, feedback, and more.
- Call recording: Record calls for quality, training and compliance purposes. Also access all call recording easily on the dashboard.
- VoIP: Make calls virtually through VoIP, a cloud phone and stay connected with your customers round the clock.
- Call transfer: Move live calls to another person or extension seamlessly.
- Activity dashboard: Get insights into all call activities such as call duration, call status, and call volume.
- Voicemail Transcription: Convert all voicemail messages into text for easy reference.
Let’s now compare the feature offerings of Dialpad vs Grasshopper vs Emitrr:
| Features | Grasshopper | Dialpad | Emitrr |
| Call Routing | No | Yes | Yes |
| IVR | Yes | Yes | Yes |
| Call Forwarding | Yes | Yes | Yes |
| Reporting and Analytics | Yes | Yes | Yes |
| Call queue | Yes | Yes | Yes |
| Call disposition | No | Yes | Yes |
| Call recording | No | Yes | Yes |
| VoIP | Yes | Yes | Yes |
| Call transfer | Yes | Yes | Yes |
| Activity dashboard | No | No | Yes |
| Voicemail Transcription | Yes | Yes | Yes |
Key highlights:
- Emitrr encompasses all the aforementioned features and also offers some key texting features such as business text messaging, group texting, mass texting, and more; which can be beneficial for your business.
- Out of the 11 must-have features, Grasshopper offers only 7 capabilities whereas Dialpad offers 10 features.
Dialpad vs Grasshopper vs Emitrr: Pricing Comparison
Now that you have a clear idea about the features encompassed by Dialpad, Grasshopper, and Emitrr; it is time to delve into the pricing plans of these platforms.
Dialpad Pricing
Dialpad has three pricing plans:
- Standard: $23 per user per month
- Pro: $35 per user per month
- Enterprise: Custom price
The standard plan offers very limited features; you need to upgrade to a higher plan to access all the features.
Grasshopper Pricing
- True Solo: $18 per user per month
- Solo Plus: $32 per month
- Small Business: $70 per month
If you need to add more users, get unlimited extensions, and want to transfer calls; then you need to upgrade to a higher plan.
Emitrr Pricing
Starts at $30 per month (You pay for what you use). Contact support to get a personalized quote here.
Grasshopper vs Dialpad vs Emitrr: Support Comparison
Support is a crucial factor while deciding the best VoIP platform for your business. You must look for the support channels offered, and also look at what customers have to say about the kind of support these platforms offer. Let’s explore these in detail:
Dialpad Support
Dialpad is rated 4.1 stars out of 5.0 for its customer support on Capterra. Here are the support channels that Dialpad uses to serve its customers:
- 24/7 (Live rep)
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
Here’s what customers have to say about Dialpad’s support:
“Support is very soso. There is no centralized place to see open tickets, so you are bombarded with emails, because they are really intaking specialists that ask you to do all the work, and then send you unrelated articles, after about 20 exchanges and 2 weeks.”
“The customer service can be iffy. They are able to solve simple issues but are harder to deal with on issues that need escalation.”
Source: Capterra
Grasshopper Support
Grasshopper is rated 4.4 stars out of 5.0 for its customer service. Here are the support channels through which Grasshopper solves queries and issues:
- 24/7 (Live rep)
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
Here’s what customers have to say about the support offered by Grasshopper:
“It was very easy to begin using, not a ton of set up required, very easy to reach technical support when issues arose.”
Source: Capterra
Emitrr Support
Emitrr is rated 5.0/5.0 stars for its customer service and takes pride in serving its customers in the best way possible. Here are the top channels through which Emitrr resolves queries and issues promptly:
- 24/7 (Live rep)
- Knowledge Base
- Chat
- Email/Help Desk
- Phone Support
- FAQs/Forum
Here’s what customers have to say about the support offered by Emitrr:
“The technical support has been superb. Our ideas for system upgrades have been heard and most have been implemented.”
“The concept of the system is amazing and the customer service and support I received was second to none.”
Source: Capterra
Key highlights:
- Grasshopper is rated better than Dialpad for its customer service.
- Emitrr is rated the best out of the three platforms for its customer support.
- All three platforms offer all 6 main support channels.
Dialpad vs Grasshopper vs Emitrr: Review Comparison
Customer reviews give a clear idea of how the software are performing and what value they’re adding to the businesses using them. Here are some customer reviews for each of these platforms:
Dialpad reviews
Dialpad has an overall rating of 4.3 stars out of 5.0 on Capterra.
Grasshopper reviews
Grasshopper is rated 4.4 stars out of 5.0 overall on Capterra.
Emitrr reviews
Emitrr is rated 4.8 out of 5.0 on Capterra.
Key highlights:
- Emitrr is rated the highest on Capterra.
- Most Dialpad customers have found the software to be clunky and also aren’t too keen to be bound by contracts. Even the cancellation process is quite cumbersome.
- Grasshopper users have had issues with the call quality and user interface. They feel that the call quality is not up to the mark and the interface is not as user-friendly as they’d like.
- Emitrr is known for its customer support, excellent call quality, and ease of use; which makes it the best VoIP alternative out of the three platforms.
Dialpad vs Grasshopper vs Emitrr: Integration comparison
While you decide what to choose between Dialpad vs Grasshopper, it is important to take a peek into the integrations that both the platforms offer. Let’s take a look at the tools that you can integrate with these platforms:
Dialpad Integrations
- Google Workspace
- Salesforce (Sales & Service Cloud)
- Open APIs & webhooks
- Microsoft Teams
- Hubspot
- ServiceNow
- Zapier
- Zendesk
- Slack
Grasshopper Integrations
- Live Chat
- Google Voice
- Zapier
- Skype
- Shift
- Edificius
- Firepoint
- Volusion
- Grasshopper Connect
Emitrr Integrations
- Zapier
- HubSpot
- Mailchimp
- AthenaHealth
- Curve Hero
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Dolphin
- DrChrono
- Eaglesoft
- eClinicalWorks
- OpenDental
- Orthotrac
- Practiceworks
- Kareo
- Acuity Scheduling
- HousecallPro
And more…
Key highlights:
- Emitrr seamlessly integrates with 500+ softwares, to help you streamline workflows
- Emitrr offers the most integrations out of the three. Integrations are available regardless of the pricing plan you choose.
- To access more integration options on both Grasshopper and Dialpad, you need to upgrade to a higher pricing plan
Grasshopper vs Dialpad: A Summary
Now that you have gained a better understanding of Dialpad vs Grasshopper vs Emitrr with regards to pricing, features, support, reviews, and integrations; it is time to do a quick recap.
- Out of the 11 features listed, Emitrr offers all the capabilities. Dialpad offers more capabilities than Grasshopper, but to use those features, you need to upgrade to a higher-price plan.
- Both Dialpad and Grasshopper have three pricing plans; whereas Emitrr has a flexible plan wherein you only pay for the features that you use.
- Both Dialpad and Grasshopper offers similar number of integrations but Emitrr offers more than 500+ integration options. All you need to do is contact Emitrr’s support and get your desired integration.
- All three platforms offers all major support channels, but Emitrr’s support is rated the highest.
- Emitrr has the highest overall rating on Capterra. Grasshopper is rated better than Dialpad.
We’d recommend Grasshopper if:
- You are just starting out and want a less clunky software
- You don’t need a lot of advanced capabilities
- You want both calling and SMS features
- You need shared phone numbers with multiple extensions and unlimited users
We’d recommend Dialpad if:
- You’re looking for better team collaboration features like file sharing, meeting transcriptions, and calendar integrations
- You are more driven towards AI and advanced analytics
- You want to direct your focus on advanced call queuing and call routing
We’d recommend Emitrr if:
- You want to use a software that is user-friendly for even the people who aren’t very technically adept
- You want to pay a reasonable price for the software and not burn a hole in your pocket
- You want a VoIP software that doesn’t has any setup fees, hidden charges, or binding contracts
- You require advanced VoIP features with a ton of features and superior call quality
- You need advanced SMS capabilities including group texting, mass texting, two-way messaging, and more
- You want customer support to be readily available whenever required
- You want to collaborate seamlessly with your team
- You never want to be stuck with integrating your tools
- You want to set up multiple call extensions, record calls, and set up call forwarding
Emitrr: The Better Platform Over Dialpad And Grasshopper
From the above analysis, it is clear that Emitrr checks all the boxes as the ideal VoIP platform for your business. Emitrr ranks high on all aspects, right from ease of use to value of money, from functionality to customer support, when compared to Dialpad vs Grasshopper.
Emitrr is a platform that evolves with its customers, helping them at every step of the way. Whether you want to transfer, record, route, forward calls, set up extensions, call queues, or call groups; you can easily do that with Emitrr. Should you get stuck on something, the support team is always there to help you out.
In addition to calling, you can also make use of a ton of texting capabilities to serve your customers in the best way possible. If you want, you can have texting complement your calling needs and get work done faster and more efficiently.
All of these features are available at a very reasonable price and the entire package will be customized based on your use case. There is no learning curve involved, the migration process is smooth, and there are no setup fees or hidden charges involved.
Frequently Asked Questions
Emitrr is the best VoIP software with excellent call quality and 99.9% uptime. As a business who’s constantly in need of a VoIP software, your first priority would have to be call quality. With bad call quality, bad customer experience comes in handy. If you don’t want a clunky software with a bad user interface and poor call quality, then Emitrr should be your top choice.
If you want to choose a VoIP platform like Grasshopper, you need to assess whether the features it offers are enough for your business, if the pricing is what you desire, if the support is upto the mark, and if existing customers are happy with its offerings. If the software doesn’t fit your use case, then you should look for better Grasshopper alternatives.
While Dialpad is a decent VoIP platform, it does come with a couple of drawbacks. The software is a bit clunky and there are contracts involved. Also, the cancellation process is cumbersome. If you don’t want to deal with such elements, then you can switch to a Dialpad alternative.
Conclusion
Having gained a comprehensive understanding of Dialpad vs Grasshopper, are you ready to make a decision? At the end of the day, the goal is to grow your business and you must choose the software that best suits your budget and feature requirements. Did Emitrr’s offerings pique your interest? Get in touch with our experts on a quick call and get a personalized quote here.
Leave a Reply