Ooma Vs RingCentral: Compare Pricing, Features, Integrations

Introduction 

In this article, we will be comparing two popular calling software – Ooma Office and RingCentral. We will compare them on the basis of their features, pricing, support channels and ratings, user reviews and integrations. Based on what your business needs are, you will be able to make an informed decision by the end of this article.

We will also see how both Ooma and RingCentral stack up against a third VoIP platform Emitrr. 

About Ooma 

Ooma Office is a simple-to-use, cloud-based voice + video solution. Ooma was founded in 2003 making it one of the first and oldest calling solutions. 

About RingCentral 

RingCentral is a popular business phone system. RingCentral offers various products such as RingEx for AI Cloud Communication, RingCX for AI Omnichannel Contact Center, etc. For the purpose of this article, we will be considering RingCentralEX. 

Ooma Vs RingCentral: Feature Comparison 

Let’s see how Ooma and RingCentral EX stack up against each other and Emitrr in terms of the features they offer. 

Here are the top features that you must look for while picking your ideal VoIP platform.

• Call Routing: Direct incoming calls to specific extensions or departments based on predefined rules.
• Call Forwarding: Automatically redirect incoming calls to another number or device.
• Call Recording: Record conversations for quality assurance, training, or compliance purposes.
• IVR: Interactive Voice Response system for automated call handling and routing based on caller input.
• Reporting and Analytics: Track call metrics and generate insights to improve performance and efficiency.
• Activity Dashboard: Provides real-time overview of call activities, including call volume, duration, and status.
• Call Disposition: Log and categorize call outcomes such as sales, support, or follow-up needed.
• Call Queue: Manage incoming calls by placing them in a queue until an agent becomes available.
• Call Transfer: Seamlessly transfer ongoing calls to another extension or colleague.
• VoIP: Voice over Internet Protocol enables making calls over the internet rather than traditional phone lines.
• Voicemail Transcription: Convert voicemail messages into text for easy reading and reference.

Key Highlights: 

• Emitrr is the only software out of the three that offers all the essential features mentioned above. 
• Ooma only offers 6/11 of the mentioned features. The call queuing feature is available only in the highest Ooma pricing plan. 
• Call recording and call queue features are only available in Ooma’s higher-tier plans. CRM integrations are available only in the highest plan. 
• RingCentral offers 9/11 of the mentioned features. 

Ooma vs RingCentral: Pricing Comparison 

Ooma Pricing 

Ooma office has three pricing plans:

• Essentials: $19.95 per user per month
• Pro: $24.95 per user per month
• Pro Plus: $29.95 per user per month 

RingCentral Pricing 

RingCentral offers three pricing plans:

Core: $30 per user per month
Advanced: $35 per user per month
Ultra: $40 per user per month

The above-mentioned features are available mostly on the higher plans and even then most features like Call Queue and Recording are available only on demand: 

Emitrr Pricing

Starts at $30 (you pay for what you use) 

Key highlights:

• Both Ooma and RingCentral only offer all the essential features in their higher-tiered plans. 
• Emitrr has the highest value-for-money rating among the three. 
• Ooma’s highest plan is priced around about the same as RingCentral’s first pricing plan. 

Ooma vs RingCentral: Support Comparison 

Ooma Support

Ooma office has a support rating of 4.5/5 on Capterra.It offers support in the following format:

• Email/Help Desk
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)
• Chat

Here is what Ooma Office’s customers have to say about its support. 

“ We have some challenges getting that part set up and had to get on the phone with support and they were helpful for us.” (Capterra) 

“ It’s challenging to find customer support, and they often walk us through how to restart it, and when that doesn’t work they tell us they’ll call back. Usually the problem resolves itself before we hear back from anyone, but it isn’t long until there are more problems.” (Capterra)

RingCentral Support

RingEX has a customer support rating of 4.0/5 on Capterra. It offers support in the following formats:

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

Here is what customers have to say about RingEX’s support: 

“The customer support was not very helpful. They used terms that I didn’t understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a “Speed test.” Their ways of troubleshooting were not ever helpful.” (Capterra) 

“heir customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating their very annoying phone tree/IVR before you get transferred. Then when someone finally gets on the line, they are outsourced and generally can’t help with any technical issues. This means opening a case and waiting days or weeks for a “tier 2” agent to reply. Often cases go unanswered and you have to start the process over again. Without a doubt, RC support is the worst of any vendor our business works with.” (Capterra) 

Emitrr Support 

Key highlights:

Emitrr scores 5/5 for its customer support on Capterra.

It offers support in the following formats: 

• Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)

Here is what customers have to say about Emitrr’s support: 

“Their support team is amazing, quick, and always helpful!” (Capterra)

“ Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.” (Capterra) 

Key Highlights: 

• Emitrr has the highest support rating( 5/5) among the three.
• Ooma doesn’t offer a Knowledge Base. 

Ooma vs RingCentral: Review Comparison 

Ooma Review 

Ooma has an overall rating of 4.5/5 on Capterra. Here is what customers have to say about Ooma. 

RingCentral Review

RingEX has an overall rating of 4.2/5 on Capterra. 

Here is what customers have to say about RingEX: 

Emitrr Review 

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr. 

Here is what customers have to say about Emitrr:

Key highlights:

• Emitrr is rated the highest (4.8) among the three for overall rating. 
• RingCentral users have reported that it is very easy to use. 
• RingCentral subjects users to unfair billing practices when they try to cancel. Termination fees as high as $500 have been reported to be charged to customers. 
• RingCentral’s customer service is not up to the mark as many customers have reported no or late resolution to their problems. 
• Ooma users have reported unfair billing practices from the business’s end. 
• Phone numbers issued by Ooma are not working properly. 
• Ooma users report long wait hours to get hold of support. 

Ooma vs RingCentral: Integration Comparison 

Ooma Integrations

Some of Ooma’s integrations are as follows: 

• Salesforce
• Mircrosoft
• Zoho
• Freshdesk
• Chrome 
• Zendesk 
• Hubspot 
• Jobber 

RingCentral Integrations

RingCentral offers over 300+ built-in integrations with various business apps. Some of the Integrations offered by RingCentral are: 

• Google Workspace
• Microsoft 365
• Microsoft Outlook 
• Zendesk 

Emitrr Integrations 

Emitrr offers over 1000+ CRM and other platform integrations across different industries. Some of Emitrr integrations are as follows:

• Zapier
• Mailchimp 
• HubSpot
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix
• Dentrix Enterprise
• Dentrix Ascend
• Dolphin
• DrChrono
• eClinicalWorks
• Eaglesoft
• OpenDental
• Orthotrac
• Kareo
• Practiceworks
• Acuity Scheduling
• HousecallPro

Key highlights:

• Emitrr offers the highest number of integrations among the three. 
• Ooma office offers very limited number of integrations and that too only on its higher-tiered pricing plans only. 
• RingCentral offers various integrations. 

Ooma vs RingCentral: The Verdict 

Let’s do a quick recap of all the sections that we discussed above to gain a fair understanding of the platforms: 

• Ooma offers 6/11 mentioned features while RingCentral offers 9/11 mentioned features. 
• RingCentral is priced higher than Ooma. Ooma’s highest plan is around the same price as RingCentral’s basic plan. Ooma has a higher value-for-money rating (4.6) than RingCentral. 
• Ooma’s customer support is rated higher than RingCentral’s. 
• RingCentral offers more integration options than Ooma. 

So which Platform should you pick? 

We recommend Ooma if: 

• You are looking for an affordable solution, and do not require a lot of features. 
• Quality customer support is important to you. 
• You run a small business and are looking for a low-cost solution. 
• You want a quality Ios app. 

We recommend RingCentral if: 

• You are looking for a more feature-rich solution 
•  Your business requires call analytics and team messaging and you need to create personalized data by comparing particular KPIs, trends, users, and queues over custom timeframes.
• You want a well-rounded and scalable solution. 
• You require varied integrations. 

However, if you are looking for a solution that offers the best of both worlds, we’d nudge you to look into Emitrr. 

Emitrr vs RingCentral vs Ooma: Why is Emitrr the better platform?

As you can see from the table above, Emitrr outperforms both Ooma Office and RingCentral in terms of its ratings. Emitrr evolves with its customers. It encompasses features that cover the entire customer journey so that customers with different use cases can rely on Emitrr’s capabilities and help them grow.

Apart from calling features, Emitrr also offers advanced texting features that allow businesses to offer a more comprehensive service to their customers. Here is a list of calling and texting features offered by Emitrr.

• Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree. 
• With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members.
• Select and define call routing for each call queue group. 
• Sequential and simultaneous call forwarding.
• Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail.
• With Emitrr, you can set up multiple extensions for every individual.
• Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user.
• You can set up VoIP to ring everyone or ring an extension during working hours or even after hours. 
• With Emitrr’s VoIP, forward calls to the call tree/IVR system. 
• Automatically record calls to get important information. 
• Setup general business hours for ease of use.
• Send two-way personalized texts on a bigger scale.  
• Send group texts for better team efficiency.
• Send bulk messages for business scalability. 
• Import your contact list with just a few clicks. 
• Emitrr supports more than 1000+ integrations to easily sync data from your current CRM. 
• Send automated texts, emails, and voice. 
• Send personalized follow-ups to customers via texts and drip campaigns.

Apart from the additional features, here are some other factors that make Emitrr stand out from Ooma and RingCentral: 

• The platform is very easy to use.
• If you’re migrating from another texting platform, there’s no learning curve involved.
• The value for money of this software is pretty good as the pricing plans are affordable and you only pay for what you use. 

FAQs

Conclusion 

In this Ooma vs RingCentral comparison, we gave you a feature-by-feature comparison of both platforms and also helped you compare their features, reviews, support, integrations, and pricing plans. If you haven’t made a decision yet, make sure to take your time and mindfully select the platform that floats your boat.

If you liked Emitrr and wish to know more about its offerings, feel free to book a demo – https://emitrr.com/schedule/