RingCentral Vs 8×8: Compare Pricing, Features, Integrations

Introduction 

Are you confused between RingCentral vs 8×8 and wondering which one you should choose for your business? We understand how important choosing the right VoIP software is for a business, as it can make or break their first customer interaction on the call. And so we have compared these two popular VoIP platforms in terms of their features, pricing, support, integration, etc. to help you make the right decision. We have also compared the two platforms with Emitrr, which we consider a better option compared to 8×8 versus RingCentral. Keep reading to find out why, and thank us later.

About RingCentral

RingCentral is a cloud-based business phone system that offers VoIP solutions to businesses with features including call routing, IVR, activity dashboard, and more. Apart from calling features, RingCentral also offers limited SMS capabilities, including group text, two-way messaging, and more. It emphasizes on team communication through interactive capabilities and more. Since RingCentral’s VoIP feature is called RingEX, we are going to discuss this in detail further in the guide. 

About 8×8

8×8 is a very popular business phone system that offers chat, voice, video, and other API-class enterprise solutions to businesses. The platform takes pride in being a secure and reliable cloud communication platform and offers various integrations and plans that customers can choose from. Keep on reading to find out more details about 8×8. 

RingCentral vs 8×8 vs Emitrr: Features Comparison

The most important aspect to consider when looking for a VoIP platform is its feature set. So to make an informed decision, we will analyze the features offered by RingCentral and 8×8 and compare them to those of Emitrr. This VoIP comparison will help determine the best option for your specific needs. But before delving into the comparison, let’s outline the 16 essential VoIP features:

1. Call queue: Puts the caller in a virtual queue till they are transferred to the relevant person.
2. Call forwarding: Forwards or redirect a call to another number automatically.
3. Call routing: Routes incoming calls to another number or person.
4. Call transfer: Lets you transfer a live call to another number or person.
5. VoIP: A cloud phone using which you can place calls over the internet
6. IVR: Voice response system that interacts with caller based on their input query
7. User & extensions: Allows you to add and assign extensions to your team members and updates hours and various calling behaviors. 
8. Call disposition: Allows you to keep a log of all call dispositions and track all outcomes like feedback, sales, support, etc.
9. Call recording: Records incoming calls so that you can utilize them for quality, compliance and other purposes.
10. Edit extensions: Allows you to make changes to your team’s extension if needed.
11. Reporting & Analytics: Lets you track important metrics such as response time, average call handle time, etc. so that you can make improvements.
12. Auto responses: Sends pre-written auto responses to customers in case the call gets missed
13. Activity dashboard: Keep track of all your calling activity, such as the duration of the call, average total calls, missed calls, etc. 
14. Voicemail transcription: Converts all voicemails to text so that you can maintain records easily.
15. Data security compliance: Keeps your private data safe by preventing unauthorized access, data breaches, etc. 
16. Ring Groups: A ring group is a group of extensions or numbers that ring simultaneously until someone answers the phone. 

So now that you have looked at the essential VoIP features, let us compare 8×8 vs RingCentral vs Emitrr and see which one’s the best.

Key Highlights: 

• Only Emitrr offers all the 16 must-have features with added advanced SMS features such as group texting, mass texting, and more.
• RingCentral offers only 11 of these must-have features, and 8×8 offers only 9 of them.

RingCentral vs 8×8 vs Emitrr: Pricing Comparison

RingCentral Pricing

RingCentral’s pricing package starts at $20, and here are two more pricing plans that it offers:

• Core: $20 per user, per month
• Advanced: $25 per user, per month
• Ultra: $35 per user, per month

8×8 Pricing

8×8 pricing starts at $24 a month, and it offers 5 kinds of plans with different features and capabilities. However, you would have to get in touch with the company to find out the price of higher plans.

Emitrr Pricing 

Emitrr’s plans starts at $30 a month and they charge you only for the features you choose. 

RingCentral vs 8×8 vs Emitrr: Support Comparison

RingCentral Support

RingCentral’s customer support rating is 4.3/5 stars and here are all the support channels that they offer:

• Phone Support
• Chat
• Knowledge Base
• FAQs/Forum
• 24/7 (Live rep)

Have a look at what customers are saying about RingCentral’s customer support:

“The customer support team all seem to speak English as their second language which sometimes makes it difficult to get answers to questions.”

“Ring Central’s customer service is always available and has always been able to help me when I call.”

Source: Capterra

8×8 Support

8×8’s customer support rating is 3.8/5 and here are all the support channels that 8×8 offers to their customers:

• 24/7 (Live rep)
• Chat
• Knowledge Base
• Phone Support
• Email/Help Desk
• FAQs/Forum

“The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don’t seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD.”

“The system is glitchy and customer service is not always responsive- due in part to the pandemic and also because support staff work from overseas.”

Source: Capterra

Emitrr Support

Emitrr is known for their superior customer support and for this reason they have a rating of 5/5 stars. Here is a list of all the channels they support: 

• 24/7 (Live rep)
• Chat
• Phone Support
• Knowledge Base
• Email/Help Desk
• FAQs/Forum

Now have a look at what customers are saying about Emitrr’s customer support: 

“Good software (getting better everyday), EXCELLET customer support”

“The concept of the system is amazing and the customer service and support I received was second to none.”

Source: Capterra

Key Highlights: 

• RingCentral has a rating of 4.3 stars, whereas the rating of 8×8 is bad at 3.8 stars. 
• Emitrr has a stellar rating of 5 stars for customer service, making it a better choice among the two.
• Emitrr has the most number of positive reviews for its customer support as compared to 8×8 and RingCentral.  

RingCentral vs 8×8 vs Emitrr: Review Comparison

Let’s us look at the overall customer reviews for all three VoIP platforms, and see which one is better:

RingCentral Reviews

Overall, RingCentral’s customer rating is 4.3 stars on Capterra. 

8×8 Reviews

Overall, 8×8’s customer rating is 4.1 stars on Capterra.

Emitrr Reviews 

Overall, Emitrr’s customer rating is 4.8 stars on Capterra. 

Key Highlights: 

• Out of the three, Emitrr has the highest overall rating. 
• RingCentral’s customers usually complain about the app being glitchy and the service being expensive.
• 8×8 customers liked the easy-to-use interface but didn’t find the platform worth the price. 
• Emitrr’s overall customer responses were quite positive, and we did not find anything major that is lacking in their software. 

RingCentral vs 8×8 vs Emitrr: Integration Comparison

Adding new software that does not integrate with other tools can interrupt your business workflow. So, it is important to consider how many and which integrations the cloud based business phone system offers. 

RingCentral Integrations

RingCentral integrates with over 200 tools and apps including: 

• Salesforce
• Zendesk
• Hubspot
• Slack
• Box
• Microsoft

And more..

8×8 Integrations

8×8 integrates with 68 tools and apps including:

• Salesforce
• Freshdesk
• Google workspace
• Hubspot
• Copper
• Zoho
• Zendesk

And more…

Emitrr Integrations

Emitrr integrates with over 500 tools and apps including:

• HubSpot
• Mailchimp 
• AthenaHealth
• Denticon
• Zapier
• Dentrix Enterprise
• Curve Hero
• Dentrix Ascend
• Curve Hero
• Dentrix
• Dolphin
• eClinicalWorks
• OpenDental
• Orthotrac
• Practiceworks
• Eaglesoft
• DrChrono
• Kareo
• Acuity Scheduling
• HousecallPro

And more…

Key Highlights: 

• RingCentral integrates with 200+ apps and 8×8 with 68 apps, but Emitrr integrates with 500+ apps, making it a better choice.
• Since Emitrr offers the highest number of integrations that too without any extra cost, we find it the best among the two for integration. 

RingCentral vs 8×8 vs Emitrr: Training Comparison

Key Highlights: 

• All three platforms offer live online training and access to documentation and webinars to new customers to teach them how the software works. However, only Emitrr offers in-person training, which is the most effective way of giving an understanding of the software to the new customer.

RingCentral vs 8×8: A Summary

Now that you have looked at the detailed comparison between RingCentral, 8×8, and Emitrr, let us do a quick VoIP comparison recap to determine which one of the three is best:

• RingCentral offers 11 features, 8×8 offers 9 features, and Emitrr offers all 16 must-have features that VoIP software should have. 
• Both RingCentral and 8×8 offer three and five pricing packages, respectively, but Emitrr offers a “pay what you choose” plan, which allows greater flexibility.
• RingCentral integrates with 200+ tools and 8×8 with 68 tools, but Emitrr integrates with over 500 tools, making it a better platform among the two yet again.
• All three platforms offer major support channels, but only Emitrr has a solid 5-star rating for its excellent customer support.
• All three VoIP softwares offer product training to their new customers via videos, documentation, webinars, etc., but only Emitrr offers in-person training.

We recommend RingCentral if:

• You need plenty of VoIP features but are willing to pay the extra price for the same
• You want a cloud phone system that can be integrated seamlessly with other tools
• You are looking for a scalable VoIP solution
• You also want to benefit from basic SMS features for your business

And, we recommend 8×8 if:

• You want advanced and unique features but are ready to bear an expensive price tag
• You want easy-to-use VoIP software
• You are ready to compromise with customer support 
• You are looking for cloud-based business phone system with good audio quality 

We recommend Emitrr if: 

• You want quality calls and advanced features at a competitive price
• You want the best VoIP customer support out there
• You are also in need of advanced SMS capabilities such as campaigns, online appointment scheduling, group texting, and more features
• You do not want to be fooled by hidden charges or contracts
• You want seamless integration with your existing PMS, CRM, and other tools
• You want to be able to sync with your team easily
• You want to scale your business efficiently

Emitrr: The Better Platform Over RingCentral and 8×8

After looking at the features, price, support, integration, and other details on RingCentral, 8×8, and Emitrr, we think Emitrr is a way better VoIP software offering a comprehensive suite of solutions that can help businesses grow. Here are some key benefits of using Emitrr:

Seamless Integration

Emitrr’s cloud phone system offers seamless integration with over 500 apps and tools, allowing you to work seamlessly without any workflow interruption.

Flexible Pricing 

By offering a ‘pay what you choose’ plan, Emitrr allows you to customize your plan and only pay for features that you really want. Additionally, Emitrr also does not charge any set-up fee and does not have any hidden charges or contracts.

Advanced Calling Features 

Emitrr keeps on evolving and getting better; it already offers quality must-have VoIP features, and you can expect them to keep adding on more features in the future as per customer suggestions.

Superior Customer Support 

Emitrr is well known for its exceptional 24×7 customer support and caters to customer queries via multiple support channels. If you are not only looking for handy features but also superior support, then Emitrr is for you.

In-Person Training 

Unlike RingCentral versus 8×8, Emitrr offers in-person product training to their customers so that they can easily learn how to operate the software. Even after this, if Emitrr’s customers have a doubt, they can reach out to the support team or access online videos and documents, FAQ section and more. 

Business Texting Features 

Last but not least, business owners can leverage Emitrr’s wide range of advanced business texting capabilities, such as group texting, mass texting, scheduling, etc., so that their customers are always in the loop. 

Ringcentral vs 8×8: FAQs

Conclusion

Having the right VoIP software is extremely important as it will determine the way you interact with your customers and the impression you will create on them. In this blog, we looked at the detailed comparison between RingCentral vs 8×8 and also compared the two with Emitrr, which has clearly proven to be a better VoIP software than the two. So think about your business needs, look at the comparisons, and make the right choice for your business.