Nextiva Vs RingCentral: Compare Pricing, Features & More

Are you looking for a VoIP solution that meets all your business needs but can’t decide between Nextiva and RingCentral? Choosing the right VoIP solution can be tough, especially when you have specific requirements. But don’t worry—we’re here to help.

In this blog, we’ll break down everything you need to know about Nextiva and RingCentral. We’ll compare their features, pricing, support, integrations, and more to help you make the best choice for your business.

Ready to dive in and find the VoIP software that’s perfect for you? We would also like you to consider Emitrr, one of the best VOIP solutions, to help you make a clear choice. 

Let’s get started!

About Emitrr 

Emitrr is the ultimate communication platform, offering seamless VoIP and texting capabilities. Whether you’re making VoIP calls or sending messages on the go, Emitrr has you covered. With its intuitive interface and advanced texting features, staying connected has never been easier.

About Nextiva

Nextiva is a top VoIP service, known for its excellent features and smooth communication solutions. It helps improve your business operations with services like dedicated business numbers and easy faxing. Let’s take a closer look at what Nextiva offers in this article. 

About RingCentral

RingCentral offers cloud-based communication and collaboration solutions for businesses. With services like VoIP calling, messaging, and video conferencing, RingCentral makes it easy for teams to communicate and collaborate across different devices.

Who Is Emitrr For?

No matter the size of your business—small, medium, or large—Emitrr is the ideal VoIP solution. It manages your calls and keeps you in touch with customers via text messages, saving you precious time. Emitrr is preferred by customers for its advanced texting features, such as Missed Call-to-Text, which streamline communication, automate tasks, and boost your business’s efficiency.

Who Is Nextiva For?

Nextiva serves a diverse clientele, spanning from small startups to large enterprises. It’s designed to meet the needs of businesses seeking dependable VoIP services and comprehensive communication solutions. Whether you’re a sole proprietor or part of a growing team, Nextiva offers tailored solutions to streamline your business operations and improve customer interactions.

Who Is RingCentral For?

RingCentral is an excellent choice for organizations looking to simplify communication across multiple channels, including VoIP calling, messaging, and video conferencing. It provides a comprehensive, dependable, and flexible solution for businesses aiming to improve their communication and collaboration efforts.

Nextiva Vs RingCentral Vs Emitrr: Feature-To-Feature Comparison

When selecting a VoIP solution for your business, it’s vital to assess the key features that will meet your communication requirements. Let’s explore these essential features before delving into a comprehensive comparison of Nextiva, RingCentral, and Emitrr.

Features To Look For In Your VOIP Solution

Let’s break down the key features every VoIP solution should have, making it easy for you to understand:

• Call Routing: Direct incoming calls to the right person or team based on specific criteria, ensuring quick connections.
• Interactive Voice Response (IVR): Use automated menus so callers can navigate and find information easily.
• Call Forwarding: Never miss important calls by automatically redirecting them to another number or device.
• Reporting and Analytics: Monitor key metrics like response time and missed calls to improve performance.
• Call Queue: Reduce wait times by placing inbound callers in virtual queues and routing them to the right person.
• Call Disposition: Keep track of call outcomes such as sales or support interactions to evaluate effectiveness.
• Call Recording: Record calls for quality assurance and compliance, accessible through a user-friendly dashboard.
• VoIP Calling: Make reliable and cost-effective calls over the internet.
• Call Transfer: Seamlessly transfer live calls to another person or extension without interruptions.
• Activity Dashboard: Stay informed with insights into call duration, status, and volume.
• Voicemail Transcription: Convert voicemails into text for easy reading and reference, saving time.

Key Highlights:

• Emitrr provides comprehensive VoIP services and essential texting features, including business text messaging, group texting, and mass texting. These features improve customer communication and support business growth.
• On the other hand, Nextiva and RingCentral offer solid VoIP features but only basic texting options, making them more reliant on calls for communication.  

Nextiva Vs RingCentral Vs Emitrr: Pricing Comparison

Picking the perfect VoIP solution is vital for your business, and pricing plays a big role. In this comparison of Nextiva, RingCentral, and Emitrr, we’ll simplify the costs to guide you toward the best choice for your budget.

Nextiva Pricing

Nextiva has three pricing plans:

• Essential: $25.95 per user per month
• Business: $30.95 per user per month
• Enterprise: $40.95 per user per month

The ‘Essential’ plan provides basic features. In order to access all the features you might need to opt for the ‘Enterprise’ plan.

RingCentral Pricing

RingCentral has three plan – 

• Core: $20 per user per month
• Advanced: $25 per user per month
• Ultra: $35 per user per month

The basic plan ‘Core’ offers basic features and in order to access advanced features you need to go for higher plans. 

Emitrr Pricing

Starts at $30 per month (You pay for what you use). Contact support to get a personalized quote here. 

Nextiva Vs RingCentral Vs Emitrr: Customer Support

When choosing the right VoIP platform for your business, support is crucial. Check out the available support options and see what customers have to say about their quality. Let’s explore these details further.

Nextiva Support

Nextiva has a rating of 4.6 stars out of 5 on Capterra. However, some customers are unhappy with the quality of support. Despite this, Nextiva offers several support channels:

• Knowledge Base
• Live Chat
• Phone Support
• Email Support

RingCentral Support

RingCentral has a rating of 4.4 stars out of 5 on Capterra. RingCentral offer support channels like – 

• Live Support
• Knowledge Base
• Phone Support
• Email Support
• Forum

Emitrr Support

Emitrr has a rating of 5 stars out of 5 on Capterra. Emitrr offers best in class support to all its customers ensuring all your queries are handled and answered on time. Emitrr also offers help through support channels like – 

• 24/7 (Live rep)
• Knowledge Base
• Chat
• Email/Help Desk
• Phone Support
• FAQs/Forum

Key Highlights: 

• RingCentral provides better customer support than Nextiva. 
• However, Emitrr is the best for customer support, surpassing both RingCentral and Nextiva.

Nextiva Vs RingCentral Vs Emitrr: Reviews

Now that we have seen the features, pricing and support for all three VOIP platforms, let us also look at what the customer got to say – 

Nextiva Reviews

RingCentral Reviews

Emitrr Reviews

Key Highlights:

• Emitrr stands out from the two VoIP software options in terms of customer support, ease of use, features, and value for money. 
• While Nextiva and RingCentral have their strengths, they also come with drawbacks and challenges, whether it’s in terms of ease of use, customer support, or features.

Nextiva Vs RingCentral Vs Emitrr: Third Party Integrations

Integrating with other tools and software is crucial for businesses, as it automates tasks, syncs data, and streamlines daily operations. Let’s take a closer look at how each platform connects with other tools to boost functionality and efficiency. 

Nextiva Integrations

• Zoho
• HubSpot
• Salesforce
• Oracle Sales Cloud
• Microsoft Dynamics
• Bullhorn
• Workbooks
• SugarCRM
• Act! CRM
• ConnectWise
• Goldmine
• Zendesk 
• ServiceNow
• Five9
• Microsoft Teams
• Microsoft Outlook
• Lotus Notes
• Google Workspace
• Microsoft NetSuite

RingCentral Integrations

• Box
• Zendesk 
• HubSpot 
• Slack
• Microsoft office
• Salesforce

Emitrr Integrations

• Zapier
• HubSpot
• Mailchimp 
• AthenaHealth
• Curve Hero
• Denticon
• Dentrix
• Dentrix Ascend
• Dentrix Enterprise
• Dolphin
• DrChrono
• Eaglesoft
• eClinicalWorks
• OpenDental
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro
• Slack

And many more… 

Key Highlights:

• Emitrr provides a wide range of integrations tailored to various business needs, covering a diverse array of tools and software. 
• Nextiva offers more integrations compared to RingCentral, enhancing its versatility and compatibility with other platforms.

Nextiva Vs RingCentral Vs Emitrr: Summary

When it comes to choosing a VoIP solution, Emitrr emerges as the most comprehensive option compared to Nextiva and RingCentral. Here’s a quick overview:

Emitrr

• Unique Features: Advanced texting features, Missed Call-to-Text, Voicemail Transcription, Bulk SMS and Email, Location-Based Interactions.
• Support: 24/7 live support, highest customer satisfaction (5 stars on Capterra).
• Integrations: Extensive range including healthcare and dental-specific tools, Zapier, HubSpot, and Slack.

Nextiva

• Features: Reliable VoIP and basic communication tools.
• Support: Lower customer satisfaction (4.6 stars), with knowledge base and phone/email support.
• Integrations: Strong integration capabilities with popular business tools.

RingCentral

• Features: Comprehensive communication tools, including VoIP, messaging, and video conferencing.
• Support: Good customer satisfaction (4.4 stars), with multiple support channels.
• Integrations: Solid integration options with major business platforms.

Key Takeaway

• Emitrr excels with its advanced texting capabilities, superior customer support, and extensive integrations, making it the ideal choice for businesses seeking robust communication and automation solutions. 
• Nextiva and RingCentral offer reliable VoIP services but lack the advanced features and support quality that Emitrr provides.

We would recommend Nextiva if

• We would recommend Nextiva if you’re a startup, small business, or remote team looking for a modern, user-friendly VoIP solution. 
• It offers streamlined calling, texting, and contact management, making communication easy and efficient.

We would recommend RingCentral if

• Businesses Needing Comprehensive Communication Tools: Ideal for organizations requiring VoIP, messaging, and video conferencing in one platform.
• Teams Focused on Collaboration: Perfect for companies that prioritize seamless collaboration across departments and devices.
• Companies Seeking Reliable Support: Suitable for businesses that value robust customer support and a high level of user satisfaction.

We would recommend Emitrr if

• User-Friendly Interface: You need software that’s easy to use, even for those who aren’t very tech-savvy.
• Cost-Effective Solution: You want to pay a reasonable price without setup fees, hidden charges, or binding contracts.
• Advanced VoIP Features: You require a platform with superior call quality and a comprehensive set of VoIP features.
• Enhanced SMS Capabilities: You need advanced SMS features, including group texting, mass texting, and two-way messaging.
• Responsive Customer Support: You want readily available customer support whenever needed.
• Seamless Team Collaboration: You aim to collaborate effortlessly with your team.
• Easy Integration: You want hassle-free integration with your existing tools.
• Robust Call Management: You need to set up multiple call extensions, record calls, and manage call forwarding efficiently.

Why Emitrr Is A Better VOIP Solution Over Nextiva And RingCentral?

Based on the analysis, Emitrr emerges as the top choice for your business’s VoIP needs. It excels in every aspect, including ease of use, value for money, functionality, and customer support, especially when compared to Nextiva and RingCentral.

Key Benefits of Emitrr

• Comprehensive VoIP Features: Seamlessly transfer, record, route, and forward calls. Set up extensions, call queues, and groups effortlessly.

• Superior Customer Support: Access a dedicated support team always ready to assist you, ensuring you never face hurdles.

• Advanced Texting Capabilities: Leverage a variety of texting features alongside calling, improving customer service and operational efficiency.

• Cost-Effective and Customizable: Enjoy transparent pricing with no setup fees or hidden charges. Packages are tailored to your specific needs.

• User-Friendly and Easy Migration: Experience a hassle-free migration process with no learning curve, making it accessible for everyone, even those less tech-savvy.

Emitrr grows with you, offering robust features and support every step of the way. Whether you need advanced call management or comprehensive texting, Emitrr delivers at an affordable price, tailored to your needs.

Nextiva Vs RingCentral: FAQs

Conclusion

Choosing the perfect VoIP platform is a crucial step for your business’s growth journey. Amidst the plethora of options like Nextiva and RingCentral, Emitrr shines as the standout choice. Why? Well, it boasts a robust suite of features including advanced calling and texting capabilities, an intuitively designed interface that’s a breeze to navigate, and a budget-friendly pricing structure with no sneaky hidden charges. 
But wait, there’s more! Emitrr doesn’t just stop at great features and pricing. It also offers top-notch customer support, ensuring you’re never left hanging when you need assistance. So, if Emitrr’s impressive offerings have caught your attention, don’t hesitate to reach out to our experts for a quick chat.