How To Get Reviews For Business Using VoIP? 

Introduction

In today’s digital world, people rely a lot on online reviews while choosing a service or evaluating a business. Online presence with good reviews builds trust and credibility amongst the potential customers giving your business a competitive edge in the market. You must be wondering how you can boost your business online and be found at the top of the searches. It’s pretty simple to generate more reviews for your business if you use VoIP phone systems effectively. 

Gone are the days when VoIP (Voice over Internet Protocol) was used just for making phone calls to talk to the customers. With the right VoIP software, you can automate feedback requests, personalize follow-up calls, and transform the way you connect with your customers making the entire experience easy for them. With VoIP you can encourage customers to share their feedback and experience with you. Let’s explore how to use VoIP to boost your review strategy and strengthen your brand’s reputation.

Why Use VOIP For Collecting Business Reviews?

VoIP has a lot of advantages when it comes to collecting business reviews. It streamlines the process and helps in getting better results. Whether you’re a small business or a large enterprise, incorporating VOIP technology helps automate review collection, personalize customer interactions, and ultimately boost the number of reviews your business receives. Here are the benefits of VOIP for collecting business reviews:

Provides Automation

VoIP systems offer an IVR feature that allows businesses to collect reviews automatically. You can simply set up an IVR menu to direct the customers through automated voice notes and help them leave a review based on their experiences. This will also reduce manual efforts while boosting your reviews.

Cost-Effectiveness

VoIP service is very much cost effective as compared to the traditional phone systems. It helps you in keeping the operations costs low while ensuring better connectivity and easier review generation. 

Personalization

With VoIP you can create personalized voice prompts and also send personalized text messages to your customers. Personalization makes your customers feel more engaged and valued, encouraging them to leave reviews. 

Boost Review Generation

VoIP streamlines the process of connecting with the customers making review generation easy. Quick customer follow-ups lead to a higher response rate and increased review volume without having to invest too much into putting manual efforts. 

How Industries Can Use VOIP Services?

Healthcare

VoIP helps the healthcare providers to streamline their patient communication through appointment reminders, prescription follow-ups, and emergency alerts. It can also be used for collecting patient feedback, reviews and surveys. 

Schools And Universities

Schools and universities use VoIP to stay connected with their students through calls and messages for lectures, events, attendance, grades and more. Schools also use it for connecting with parents and keeping them informed about the upcoming PTA meetings, tutoring sessions, annual events, exam results day, change of timing, and for similar purposes. 

Home Service 

Home service businesses like plumbers, electricians, use VoIP to manage incoming service requests, schedule appointments, and send follow-up messages to ensure customer satisfaction. With VoIP, these businesses can easily collect reviews post service completion to gather valuable feedback with minimal effort. 

Real Estate 

Real estate agents leverage VOIP for better communication with potential buyers, sellers, and renters. They schedule property viewings, send automated reminders, and follow up with clients to request feedback on properties, and quality of service. 

Hotels

Hotels can VOIP to offer personalized guest services, like automated check-in/check-out notifications and room service requests. They can also follow up with guests after their stay to gather reviews, feedback, and ensure they had a positive experience, fostering better customer relationships.

Nonprofits/Churches 

VOIP helps nonprofits and churches communicate more effectively with members and donors. VoIP calls can be used to inform congregations of events, encourage participation, and even request feedback or reviews after events, building a stronger sense of community engagement.

How To Get Reviews For Businesses Using VoIP?

Healthcare – Patient Feedback Follow-Up

• After a patient’s visit, healthcare providers can use VOIP to automate follow-up calls or send personalized voice messages asking patients to provide feedback on their experience. 
• IVR menus can guide patients to rate their care, leave comments, or answer specific survey questions, helping healthcare organizations gather critical patient satisfaction data.

Home Services – Post-Service Follow-Up

• Home service providers, such as plumbers, electricians, or landscapers, can use VOIP to automatically contact customers after the job is completed. 
• By sending an automated message or call, businesses can easily ask for feedback, allowing customers to rate the service and leave reviews. This reduces the need for manual follow-ups while ensuring a seamless review collection process.

Real Estate – Reviews Post Property Transaction

• Real estate agents can use VOIP to stay connected with clients after a property transaction. 
• VoIP calls can be scheduled to check in on clients after they move in, asking them to share their experience with the agent and property. This helps gather testimonials that can be used for future marketing while maintaining strong relationships with clients.

Retail – Customer Experience and Reviews Post Purchase 

• Retailers can utilize VoIP to follow up with customers after purchases, either through VoIP calls or IVR surveys, to gather feedback on the shopping experience. 
• This is particularly useful for both online and brick-and-mortar stores, allowing businesses to capture customer insights on product quality, service, and overall satisfaction.

Educational Institutions – Student/Parent Feedback Post Course Completion 

• Schools, colleges, and training centers can employ VoIP services to reach out to students or parents after the completion of a course or program. 
• By collecting feedback through VoIP calls, institutions can gain insights into student satisfaction, areas for improvement, and overall course effectiveness, aiding future decision-making and marketing.

Hotel and Tourism – Feedback and Review Requests from Guests

• Hotels and tourism businesses can use VOIP to follow up with guests after their stay or trip, asking them about their experience. 
• Automated voice messages can invite guests to leave reviews on platforms like TripAdvisor, or even allow them to share feedback directly through an IVR system. This helps businesses gather valuable reviews that enhance their reputation while ensuring guest satisfaction is addressed.

Nonprofits/Churches/NGOs – Post Service Feedback and Reviews

• Nonprofits, churches, and NGOs can use VOIP to connect with volunteers, donors, and community members after events or services. 
• By making VoIP calls or surveys, these organizations can gather feedback on how well events were organized or how services impacted the community, collecting reviews that can be used to attract more support and volunteers in the future.

Why Emitrr Is The Best VOIP Phone System For Getting Reviews?

Emitrr is your go-to solution for boosting customer communication and experiences through VOIP and Text Messaging. Packed with a range of features and over 1000 integrations for automated tasks, it’s a rising star on review platforms like Capterra, G2, and Software Advice.

Unlike other options, Emitrr goes above and beyond VOIP features. Perfect for businesses aiming to save 100+ manual hours, 3x their team productivity, and supercharge lead conversion by 10x. Experience the future of customer communication and engagement with Emitrr.

With Emitrr you can – 

• Access Emitrr’s cloud phone on any desktop or app unlike legacy phone systems. This will help you receive and make calls from anywhere and everywhere. 
• You can sync with internal team members using extensions with direct dial.

• You can delight members with advanced call routing/trees, call queues, extensions, transfers, and a lot more
• Record your calls, make notes to monitor call quality, usage, and more
• Move beyond stand-alone phone systems with the power of text, web chat, group chats, bulk SMS, automation, and a lot more

• Never miss a call with automated missed call-to-text capabilities
• Allow members to respond to your marketing texts which go right into your inbox
• Check metrics for incoming, outgoing and missed calls for day, week, month
• Look at your team’s performance through metrics – Total Answered Calls, Avg. Answered Call Duration, Total Outgoing Calls, Avg. Outgoing Call Duration 

FAQs

Conclusion

VoIP has a lot of advantages when it comes to streamlining business reviews. You can not just save money but also save a lot of time and build engagement with your customers. It is very easy-to-use, provides flexibility, and boosts customer experience. With the review collection using VoIP, you can make sure to be the top preference of your potential customers. Book a quick demo and find out how VoIP can make a difference for your business!