20+ Free Voicemail Greetings for Medical Device Companies

Introduction to Voicemail for Medical Device Companies

When someone reaches your voicemail, it is still part of the conversation. The same consideration and care that you put into every other customer interaction should be reflected in your voicemail greetings for medical device companies, as prompt and clear communication influences your decisions and results.

A good voicemail greeting offers reassurance, directs the caller to the right next step, and makes your company sound approachable and reliable. But finding the right words is not always easy. Should the tone be formal or relaxed? How much detail is too much? What do callers want to hear?

If you have been unsure how to shape your voicemail message, the examples below offer simple templates for everyday operations in the medical device industry.

20+ Voicemail Greetings for Medical Device Companies

Voicemail is still one of the easiest ways to stay in touch with customers if you are unable to respond immediately. Even after hours, it helps medical device companies record product-related queries, support requests, and follow-ups.

Emitrr takes it one step further with AI-powered voicemail. It not only automatically converts your voicemails into text so you can quickly scan messages, share them with your team, and reply promptly, but it also allows you to set up smart AI scripts that respond right away with a voice message. So, while you are away, your voicemail can still answer FAQs or guide the caller on what to do next, without requiring any extra effort to replay recordings or scribble down notes. 

Here’s a quick video on 3 essential things to know about voicemail transcription:

Following are some common use cases where voicemail greetings for medical device companies are useful when you want your business to sound welcoming, even when no one is available to take the call.

Order & Shipment Inquiries Voicemail Greeting

Medical device companies often receive calls from hospitals, clinics, or distributors inquiring about the status of their orders. When the logistics or customer service team is unavailable, a professional voicemail greeting helps reassure callers and collect essential information for timely follow-ups. This is critical when the order involves life-saving or time-sensitive equipment.

Voicemail greeting 1:

“Thank you for calling [Company Name]. If you’re calling to inquire about a shipment, delivery status, or tracking an order, please leave your name, number, and order reference. A team member will return your call during business hours.”

Voicemail greeting 2:

“Hello! You’ve reached the logistics team at [Company Name]. If you’re calling about a device delivery, replacement part, or tracking update, leave your name, number, and order ID, and we’ll return your call within 24 hours.”

After-Hours Voicemail Greetings

Apart from regular business hours, medical device businesses often receive calls from clinics checking on deliveries or seeking support, as well as from hospitals requesting urgent updates. A thoughtful voicemail greeting left after business hours informs callers of your return time and how to contact you in case of an emergency.

Voicemail greeting 3:

“Thank you for calling [Company Name]. Our office is currently closed. If this is an urgent medical equipment issue, please follow your emergency service protocol or contact your facility lead. For all other inquiries, leave a message, and we’ll return your call during business hours.”

Voicemail greeting 4:

“Thanks for calling [Company Name]. We’re currently closed, but your message is important to us. Let us know your name, contact details, and what you need help with. We’ll get back to you as soon as our team is back online.”

Technical Support Voicemail Greetings

When devices malfunction or staff need help with installation or usage, it is expected of medical device companies that technical support is easily accessible. Voicemail during off hours or high call volume allows customers to leave their concerns and receive assistance without delay.

Voicemail greeting 5:

“Thank you for calling [Company Name] Technical Support. Our team is currently unavailable. If you’re experiencing an issue with a device or need assistance, please leave your name, phone number, and a brief description of the problem. We will get back to you during business hours.”

Voicemail greeting 6:

“Hi, you’ve reached the tech support team at [Company Name]. If you’re calling about device troubleshooting or operational concerns, kindly leave your contact information and a quick summary of the issue. We’ll be in touch shortly.”

Sales & Product Inquiry Voicemail Greeting

Hospitals, clinics, or suppliers may reach out to learn about a new device, get a quote, or schedule a product demo. When sales representatives are unavailable, a warm, responsive voicemail encourages leads to leave the needed details.

Voicemail greeting 7:

“Thank you for calling [Company Name]. If you are interested in product information or sales, please leave your name, contact number, and inquiry. One of our sales representatives will reach out to assist you.” 

Voicemail greeting 8:

“Thanks for your interest in [Company Name]. If you’d like information about our products or want to schedule a meeting, leave your details and a brief message. We’ll get back to you soon.”

Warranty & Service Requests Voicemail Greetings

Clients may call to report faulty equipment, request repairs, or check warranty coverage. An empathetic voicemail helps reassure them that their issue is logged and will be addressed with care.

Voicemail greeting 9:

“You’ve reached the service desk at [Company Name]. If you’re calling about a warranty, service request, or a device issue, please leave your name, contact information, and the product ID. We’ll follow up as soon as we can.”

Voicemail greeting 10:

“Hi, thank you for reaching out to [Company Name]. If you’re reporting an issue or requesting service, please share your device details and contact information. Our team is here to help and will get back to you soon.”

Billing & Payment Queries Voicemail Greetings

Hospitals or partners may need to follow up on invoices, account details, or payment confirmations. A calm, organized voicemail can guide them in leaving the right information for follow-up.

Voicemail greeting 11:
“Hello, you’ve reached the billing department at [Company Name]. If you have a question about an invoice or payment, please leave your name, account or invoice number, and contact details. We’ll review and get back to you shortly.”

Voicemail greeting 12:
“Thanks for calling [Company Name]. If you’re following up on billing or payments, kindly leave your name and invoice number if available. We’ll respond during our next business day.”

Recall & Safety Notice Voicemail Greetings

In case of product recalls or safety alerts, timely communication is vital. A dedicated voicemail message shows concerned clients that the issue is being handled with care.

Voicemail greeting 13:

“Thank you for calling [Company Name]. If your inquiry is related to a product recall or safety notice, please leave your name, contact, and product details. Our safety team will return your call as soon as possible.”

Voicemail greeting 14:

“Hello, you’ve reached [Company Name]. For questions about product safety or recalls, please leave your contact and a brief message. We will follow up during our office hours.”

Training & Education Voicemail Greeting

Medical professionals often need training or onboarding support with devices. Voicemail messages allow them to schedule sessions or inquire about programs without delay.

Voicemail greeting 15:

“Thank you for calling [Company Name] Training Section. If you’re interested in training or educational programs, please leave your contact details and inquiry. Our team will get back to you with available options.”

Voicemail greeting 16:

“You’ve reached [Company Name] Training. For information on education or device training, please leave your name and number. We’ll return your call as soon as possible.”

Calibration & Maintenance Scheduling Voicemail Greeting

Routine device calibration and maintenance are essential in the healthcare industry. These voicemails support efficient scheduling and reduce delivery time.

Voicemail greeting 17:

“Hi, this is [Company Name] Service Scheduling. If you’re calling to arrange calibration or preventive maintenance, leave your device details, location, and preferred time. We’ll follow up to confirm.”

Voicemail greeting 18:

“You’ve reached [Company Name] Calibration Services. Please leave your name, device details, and scheduling preferences. Our team will return your call during working hours.”

Regulatory & Compliance Questions Voicemail Greetings

Calls about certifications, safety standards, FDA approvals, or HIPAA compliance are common in healthcare-related industries. When the compliance team is not available, a clear and secure voicemail message helps reassure callers their concerns are a priority. A HIPAA-compliant voicemail service makes sure that any sensitive information shared is handled with care.

Voicemail greeting 19:

“Thank you for calling [Company Name]. For questions about regulatory or compliance matters, please leave your contact information and message. We will respond during business hours.”

Voicemail greeting 20:

“You’ve reached [Company Name]. For inquiries regarding compliance or certifications, please leave your details. Our team will get back to you during office hours.”

Feedback & Complaint Voicemail Greetings

Patients, caregivers, or healthcare providers may call to share feedback or report concerns about a medical device’s performance, service experience, or safety. These messages can involve sensitive or emotional situations, especially if a product directly affects patient care. A thoughtful, empathetic voicemail greeting reassures callers that their voices matter and that their concerns will be taken seriously.

Voicemail greeting 21:

“Hi, you’ve reached [Company Name]. We’re sorry we missed your call. If you’d like to share feedback or report an issue, please leave your name, number, and message. Your feedback is important to us, and we’ll be back promptly.”

Voicemail greeting 22:

“Thank you for calling [Company Name]. We care deeply about your safety and experience. Please leave your feedback or concern along with your contact details. Our team will reach out soon to assist.”

General Inquiries Voicemail Greetings

For calls that don’t fit a specific department, a general voicemail greeting should be welcoming and help direct the query to the right team.

Voicemail greeting 23:

“Thank you for calling [Company Name]. Please leave your name, contact number, and a brief message about your inquiry. We’ll make sure the right person gets back to you.”

Voicemail greeting 24:

“Hello there, you’ve reached [Company Name]. We’d love to help. Leave your contact details and what you’re calling about, and someone from our team will respond soon.”

Best Practices in Voicemail Greetings for Medical Device Companies

Voicemail greetings for medical device companies are a crucial part of how your company communicates with its customers. Say someone is calling to track an urgent shipment, asking about a regulatory detail, or requesting technical support; a well-crafted voicemail greeting reflects your professionalism, empathy, and reliability. Below are the best practices in voicemail greetings for medical device companies:

1. State the Purpose Clearly

Begin each greeting by stating your company name and the specific department or function of the line (e.g., orders, support, compliance). This helps callers confirm that they have reached the right place when dealing with life-saving equipment or critical deliveries.

2. Keep the Tone Professional and Reassuring

Medical device companies work in a high-stakes environment. Use a calm, courteous, and warm tone that shows you understand the urgency and importance of the caller’s concern without sounding rushed or impersonal.

3. Customize Based on Needs

Personalize greetings based on who is calling and why. For instance, voicemails for logistics teams should mention order status or shipment details, while compliance lines should reference certifications or regulatory support. This adds clarity and builds trust with healthcare clients.

4. Manage Expectations Around Response Times

Inform callers when they can expect a callback; it can be within one business day, during office hours, or sooner if urgent. This is important when medical device delays can directly impact patient care.

5. Acknowledge Privacy and Security

If callers may leave sensitive information (like patient details or device IDs), include a note that voicemails are handled securely and in compliance with HIPAA and other regulations. This reassures clients that their privacy is respected.

6. Include After-Hours Instructions

When your office is closed, your voicemail should clearly state your working hours and offer guidance for emergency cases or next steps. This is essential for hospitals and care centers relying on time-critical devices.

7. Keep Messages Up to Date

Regularly update your voicemail to reflect holiday closures, changed business hours, or new team contact details. Accurate communication is essential to maintaining trust and efficiency.

8. Ask for Specific Caller Information

Encourage callers to leave their name, phone number, organization, and a brief reason for calling (such as an order number or product code). This allows your team to return calls faster and with the right information at hand.

How to Set Up Voicemail in Emitrr For Medical Device Companies

Emitrr is an all-in-one HIPAA-compliant VoIP phone system for healthcare providers, dental practices, and medical device companies. Designed to meet the unique communication needs of the healthcare sector, Emitrr helps streamline your customer conversations through secure calls, texts, AI-powered voicemail, and automated workflows. Emitrr’s intelligent AI VoIP feature makes your communication professional, efficient, and compliant. Trusted by many healthcare teams to handle everything from missed call to appointment reminders from a single dashboard. 

Here’s how you can easily set up your voicemail in Emitrr:

Step 1. Go to Settings in the Dashboard
Log in to your Emitrr account and head over to the Settings tab from the main dashboard. 

Step 2. Choose ‘Business Settings’ → ‘Greeting and Bot Settings.’
Under the Settings menu, select Business Settings. From there, click on Greeting and Bot Settings. This is where you will find options to manage automated greetings, bots, and voicemail.

Step 3. Select the Correct Location
If your company operates from multiple locations or serves various regions, select the appropriate location where you would like to set the voicemail. This makes sure the greeting is relevant to the caller’s region and your operations.

Step 4. Scroll Down to Voicemail Settings
Keep scrolling until you see the Voicemail Settings section. This is where you will be able to customize the message callers hear when they reach your voicemail.

Three Ways to Set Up Your Voicemail Greeting

Emitrr offers three flexible ways to set up a voicemail greeting:

• Text-to-Audio (Type to Convert to Voice)
  Enter your script, and Emitrr will automatically convert the text into a professional-sounding voicemail using text-to-speech technology. This is ideal if you want to quickly update voicemail scripts.
• Record Your Message
  Click on the record button and speak your message directly using your device’s microphone. This option feels more personal, which can be helpful for patient-facing messages.
• Upload a Pre-recorded File
  If you have already recorded your voicemail greeting elsewhere, simply upload the audio file (MP3 or WAV). This gives you full control over tone, quality, and clarity.

Once you have saved your settings, your voicemail is active and ready to receive messages!

Watch this tutorial to understand it in action:

FAQs

Conclusion

A clear and caring voicemail greeting helps build trust, speed up responses, and make sure every important message gets the attention it deserves. Medical device companies can provide better support for patients and strengthen connections with partners. Book a free demo today to experience how Emitrr helps simplify your communication with a HIPAA-compliant, AI-powered voicemail system that supports and grows your business.