CloudCall Pricing Breakdown: What You Need to Know Before You Buy

Introduction

Looking for a cloud-based phone system that fits your business and your budget? CloudCall is a popular option for businesses needing reliable VoIP, SMS, and smart call management software, but understanding what you’re actually paying for isn’t always straightforward. With per-user pricing, SMS limits, feature-based tiers, and additional costs for features like international calling, your monthly bill can quickly escalate if you’re not careful.

Whether you’re a small business trying to keep your CloudCall center costs low or a growing team looking to scale communication efficiently, it’s important to understand how CloudCall structures its plans and what you get at each level. 

In this blog, we’ll break down CloudCall pricing in detail, compare the true value across different plans, and help you decide if it’s the right fit for you 

Cloudcall Pricing

If you’re exploring CloudCall pricing for small businesses, CloudCall offers three straightforward plans that cater to teams of all sizes. Whether you’re just getting started or scaling up, there’s a plan that fits both your needs and your budget.

Key Features:

• Tiered Pricing Based on Usage
• Annual Billing Discounts
• SMS Bundles Included
• Flexible International Calling Add-On
• Monthly or Annual Billing Options
• Plan-Locked Feature Access
• Voicemail Drop and AI Summaries
• Local Presence Dialer Support
• CRM Integration at All Levels
• Scalable Per-User Pricing

CloudCall Pricing vs Emitrr Pricing: A Comparison

Let’s dive into the pros and cons of CloudCall Pricing: 

CloudCall Pros

• Tiered Pricing for Flexibility: CloudCall offers three pricing levels: Starter, Pro, and Advanced, designed to fit the needs and budgets of small businesses to enterprise-level teams.
• Low Entry-Level Cost: With the Starter plan starting at $15/user/month (annually), it’s affordable for startups or those testing a CloudCall centre for the first time.
• Discounts for Annual Subscriptions: Users can save up to 25% by choosing annual billing, making long-term CloudCall center pricing more cost-efficient.
• Pay Only for What You Use: International calling and advanced tools are optional add-ons, so businesses only pay for what they actually need.
• Scalable Per-User Pricing: Pricing is charged per user, making it easy to scale up or down and control your CloudCall center cost per agent per month.

CloudCall Cons

• International Calling Requires Add-On Fees: Calling beyond included regions (like US, UK, and Ireland) requires an extra charge, increasing your monthly cost.
• Advanced Features Are Locked Behind Higher Plans: Important tools like power dialers, voicemail drop, and campaign management are only available in Pro or Advanced tiers.
• SMS Limits May Be Restrictive: Each plan includes a fixed number of SMS messages, which can be limiting for high-volume outbound calls or marketing use.
• Monthly Plans Are Significantly Pricier: Pay-as-you-go (monthly) rates are up to 25% more expensive than annual plans, reducing affordability for short-term users.
• No Custom Pricing for Larger Teams: Unlike some competitors, CloudCall doesn’t advertise bulk pricing or discounts for high-volume users on its pricing page.

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 
• AI powered VoIP

How Emitrr offers better value for money as compared to Cloudcall?

Emitrr is an AI-powered cloud communication platform that helps businesses stay connected without the hassle. It’s built for small teams and growing businesses that want to handle calls and texts more easily, without needing tech skills or complicated tools. With VoIP calling, smart automation, and simple SMS features all in one place.

Emitrr makes everyday communication feel smooth and stress-free. What makes it different is how it takes care of the little things, like routing calls to the right person, organizing call queues, or sending automatic texts for missed calls, appointment reminders, or follow-ups. It works quietly in the background, so you and your team can focus less on juggling calls and more on growing your business.

Emitrr offers two affordable plans:

Standard Plan – Smart Call Management at an Affordable Price

The Standard Plan starts at just $20 per user/month when billed annually or $25 per user/month on a monthly basis. It’s an ideal option for small businesses or growing teams looking to streamline their phone operations without stretching their budget.

This plan is built for efficiency, offering a well-rounded set of call management software tools designed to enhance both customer experience and team productivity. With 1,000 calling minutes per user, access to a robust mobile app, and smart call handling features, your voip call center can operate smoothly from day one.

What’s Included: 

• Calling (1000 mins/user): Each user gets 1,000 minutes of inbound and outbound calls every month, making it easy to handle daily communication needs without worrying about limits.
• HD Voice: Enjoy crystal-clear conversations with HD Voice, which delivers superior call quality for a more professional experience.
• Call Hold Music: Keep callers engaged with music while they wait, creating a smoother and more pleasant on-hold experience.
• Manual Call Recording: Record calls on demand with manual call recording, perfect for training, quality checks, or keeping a record of important conversations.
• Call Queue Groups: When all team members are busy, call queues hold incoming calls in line and distribute them as users become available.
• Call Extensions: Assign direct extensions to team members or departments, making internal communication faster and more efficient.
• Call Routing (During & After Hours): Automatically route calls based on your business hours, ensuring customers reach the right destination whether you’re open or closed.
• Call Transfer: Make smooth in-call transfers across your team, helping customers get answers without delays.
• Call Forwarding: Call forwarding sends incoming calls to another number or device when you’re unavailable, so you never miss a call.
• Number Porting: No need to get a new number, VoIP call porting lets you transfer your current business line to Emitrr seamlessly.
• Contact Sync: Keep customer information updated and ready during calls with automatic contact sync across your devices.
• Set Personal Working Hours: Each user can set their own availability for receiving calls, helping manage work-life balance and team coordination.
• Mobile App: Manage calls and messages on the go with Emitrr’s business communication app that is perfect for staying connected wherever work takes you.

Professional Plan – Advanced Tools for High-Impact Communication

The Professional Plan starts at just $25 per user/month when billed annually or $30 per user/month on a monthly basis. It builds on the Standard Plan by adding powerful features that elevate customer experience, boost team productivity, and support secure, scalable operations.

This plan is perfect for businesses that are growing fast and need more than just the basics. Whether you’re managing a voip call center, a virtual call center, or multiple departments, the Professional Plan gives you greater control and smarter communication tools, all without driving up your CloudCall pricing.

Everything in the Standard Plan, plus:

• IVR (Interactive Voice Response): With IVR, you can create automated phone menus that guide callers to the right department or team member, cutting down on hold times and making call handling much more efficient.
• Call Transcription:Call Transcription automatically turns your phone conversations into searchable text. It’s perfect for training, compliance, or quickly reviewing what was said, without having to replay entire calls.
• Missed Call Auto-Text: With Missed Call Auto-Text, customers automatically get a follow-up SMS when they call and you can’t answer, so they’re never left hanging, and you stay professional and responsive.
• Conference Calling: Conference Calling lets you easily connect with multiple people on a single call, great for team meetings or client discussions. No extra apps or complicated setups required.
• AI-powered features: Emitrr even comes with smart AI features like automated replies, appointment reminders, and voicemail transcription, so your team can spend less time on busywork and more time helping customers.
• Access Management: Access Management lets you control who on your team can view, record, or manage calls and settings, helping you stay organized while keeping your system secure.
• HIPAA Compliance: Emitrr offers built-in HIPAA Compliance features, making it a safe and reliable choice for healthcare providers, wellness clinics, and anyone handling sensitive client or patient data.
• Voicemail Transcription: This voicemail transcription software turns recorded messages into readable text, saving you time when checking voicemails. If your calls are slipping through, this feature helps you catch up without missing context.

Here are three essential things to know about voicemail transcription that can help you respond faster and never miss important details.

For just $5 more per user than the Standard Plan, the Professional Plan delivers a massive boost in functionality. When compared to higher-cost platforms like CloudCall, Emitrr gives businesses far more for less, without hidden fees or restrictive feature tiers.

Emitrr is not only famous for its easy and affordable pricing plans but also for: 

More Features at a Lower Price

Emitrr packs essential and advanced features, like call recording, IVR, transcription, and auto-replies, into its base plans at no extra cost. In contrast, CloudCall often reserves these features for higher-tier plans or charges extra, meaning you pay more for tools that Emitrr includes by default.

AI-powered VoIP features

Emitrr’s AI-powered VoIP features make business calling smarter and more efficient. It routes calls based on intent, offers 24/7 AI receptionist support, and transcribes calls in real time. It also detects caller urgency, manages queues intelligently, verifies identities for security, and gives managers valuable insights to coach teams and improve every customer interaction.

Truly Flexible Pricing

Emitrr uses a usage-based pricing model, so you only pay for what you actually use. CloudCall, on the other hand, charges per user, which can quickly become expensive as your team expands. Emitrr is built for scalability, without the growing costs.

No Hidden Fees or Surprises

With Emitrr, what you see is what you pay. There are no hidden charges for call recordings, extra numbers, or integrations. CloudCall often adds unexpected fees for features that should be standard, making billing less predictable. Emitrr keeps it simple and transparent.

Reliable 24/7 Support for Every Plan

Emitrr offers 24/7 customer support across all pricing tiers, so help is always available when you need it. CloudCall’s support can vary depending on your plan, which may leave some businesses waiting when issues arise. Emitrr ensures consistent, high-quality support, no matter your size.

Effortless CRM and Tool Integration

Emitrr connects seamlessly with popular CRMs and business platforms like Zoho CRM, Hubspot and more keeping your workflows smooth and your data synced in real time. CloudCall offers fewer native integrations and often relies on third-party tools or manual workarounds. With Emitrr, everything just works, right out of the box.

In short, Emitrr is one of the best alternative to CloudCall. 

Frequently Asked Questions

Conclusion

CloudCall has some solid features, but its per-user pricing, SMS caps, and extra fees for essentials like international calling or advanced tools can make it hard to keep costs under control, especially as your team grows. While it may work for some, many businesses end up paying more than expected just to get the functionality they actually need.

Emitrr takes a different approach. With one flat monthly rate, unlimited users, and all features included from the start, you get everything you need without having to upgrade or worry about hidden charges. It’s simple, affordable, and built to scale with your business.

If you’re looking for a more flexible, cost-effective way to manage calls, texts, and customer communication, Emitrr is the better choice, hands down.

Book a demo right now!