Concord Pricing: Everything you need to know 

Introduction to Concord Pricing

Faxing remains essential for many businesses, especially in industries where compliance, security, and document reliability are non-negotiable. However, traditional fax machines and outdated online fax tools often create challenges such as high costs, limited automation, poor integrations, and difficulty scaling as teams grow. This is why businesses increasingly look for more flexible, modern faxing options that fit today’s digital workflows.

Concord is a cloud-based fax solution commonly used by healthcare, legal, and compliance-driven organizations that require secure faxing. When evaluating Concord pricing, it’s important to understand how costs scale with fax volume, users, and access to advanced features. Platforms like Emitrr help address these gaps by offering secure faxing with simpler pricing, automation, and built-in workflow support designed for growing teams. 

Let’s understand the whole Concord Pricing concept in this Concord Pricing guide! 

Concord Pricing

Concord offers multiple pricing tiers designed to support businesses with different fax volumes and compliance requirements. Pricing is mainly based on fax usage, features, and business size, with advanced plans offered through custom quotes.

Entry-Level Fax Plans

FaxPro 100

Starts at around $10–$12/month and includes up to 100 fax pages (inbound and outbound combined). Comes with email-to-fax, web fax access, one fax number, and basic user access.

FaxPro 300

Priced at approximately $14–$16/month with up to 300 fax pages per month. Includes email and web-based faxing, one fax number, and standard sending features.

FaxPro 1000

Costs roughly $45–$55/month and includes up to 1,000 fax pages monthly. Supports more sending email addresses and is designed for teams with regular fax usage.

Business & Enterprise Plans (Custom Pricing)

Business Plan

Typically starts around $200–$500+ per month, depending on fax volume and users. Includes higher page limits, HIPAA-compliant faxing, enhanced security, and multi-user access.

Enterprise Plan

Pricing starts at approximately $700+ per month and is fully quote-based. Offers custom fax volumes, advanced compliance, API access, integrations, and centralized user management.

When you look at the total cost, Emitrr clearly offers better value than Concord. Concord’s pricing can rise quickly with page limits, add-ons, and higher-tier feature requirements, while Emitrr includes more features upfront with simpler, more predictable pricing. This makes Emitrr easier to scale and better suited for businesses that want modern communication tools without constantly worrying about rising costs.

Add-Ons and Extra Costs

After revising all the plans, here are the add-on and extra costs one needs to understand:

• Page overage fees when monthly fax limits are exceeded
• Additional charges for extra users or sending email addresses
• Advanced features like automation, analytics, and integrations are available only on higher tiers
• Custom integrations or API usage can increase overall cost
• Setup, onboarding, or professional service fees may apply for enterprise deployments

Concord Pricing vs Emitrr Pricing: A Comparison

Understanding the pricing structure is essential for businesses because it directly impacts scalability, long-term costs, and overall value. A clear comparison between Concord and Emitrr helps companies evaluate not just the upfront price, but also what features are included at each level, how costs grow as teams expand, and whether the platform supports future needs without forcing costly upgrades.

Concord Pricing Pros

• Multiple pricing tiers allow businesses to choose a plan that aligns with their current faxing and compliance needs.
• Predictable pricing structure makes it easier to plan monthly expenses without unexpected charges.
• Higher-priced plans deliver value for regulated industries that require HIPAA-compliant and secure faxing.
• Advanced security and governance features in upper tiers support organizations with strict data protection requirements.
• Reliable fax delivery and uptime justify the cost for businesses that depend on fax for critical communications.

Concord Pricing Cons

• Too many plans and add-ons can create confusion and make it difficult to identify the most cost-effective option.
• Pricing can become expensive as businesses scale and add users or upgrade to higher tiers.
• Advanced features such as automation, analytics, and integrations are restricted to premium plans.
• Less competitive compared to modern Concord alternatives that offer more features at lower price points.
• Not ideal for small teams or low-volume users who may pay for features they rarely use.
• Additional per-user or feature-based costs can quickly increase overall spend.
• Limited discounting or bundling options compared to competitors that offer more flexible pricing incentives.

Emitrr Pricing

Emitrr offers two plans, Standard and Professional, for different business needs. Pricing starts at $20 per user per month with annual billing. Both plans include HIPAA-compliant faxing and essential communication capabilities.

Take a quick look at Emitrr’s VoIP pricing for each plan:

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$30 per user per month	$35 per user per month

Standard Plan

The Standard Plan is designed for small teams that need dependable, everyday calling without unnecessary complexity. It delivers unlimited calling and core communication tools in a clean, easy-to-use setup, helping businesses stay connected and professional from day one.

What’s included:

• Unlimited Inbound & Outbound Calling: Unlimited inbound and outbound calling allows your team to make and receive as many calls as needed every month without usage restrictions.
• HD Voice Quality: HD Voice Quality ensures crystal-clear audio so every conversation sounds professional and easy to understand.
• Music on Hold: Music on Hold plays music while callers wait, creating a more polished and pleasant on-hold experience.
• Manual Call Recording: Manual Call Recording lets users record calls on demand for training, quality assurance, or documentation purposes.
• Call Queue Groups: Call Queue Groups automatically organize incoming calls when agents are busy, ensuring callers are answered in order.
• Call Extensions: Call Extensions assign unique extension numbers to team members or departments for faster and more efficient internal routing.
• Business Hour & After-Hour Routing: Business Hour & After-Hour Routing directs calls differently based on your defined working hours and schedules.
• Call Transfer: Call Transfer enables seamless transfer of live calls to another user or department without disconnecting the caller.
• Call Forwarding: Call Forwarding redirects incoming calls to alternate numbers or devices when users are unavailable.
• Number Porting: Number Porting allows you to keep your existing business phone number when switching to Emitrr, avoiding any customer disruption.
• Contact Sync: Contact Sync automatically keeps customer contact details updated and accessible during calls.
• Personal Working Hours: Personal Working Hours allow each user to define availability for improved call handling and work-life balance.
• Mobile App Access: Mobile App Access lets users manage business calls and messages from anywhere using Emitrr’s mobile app.
• Fax Cover Sheets: Get access to free fax cover sheet templates. 
• AI Agent Customization: AI Agent Customization enables you to create a custom AI agent that handles routine queries, supports call routing, and manages basic interactions from a single dashboard.

Professional Plan

The Professional Plan builds on everything included in the Standard Plan, adding advanced automation, deeper control, and intelligent call handling. It’s ideal for growing businesses that manage higher call volumes and need a more structured, efficient communication system.

Additional features include:

• Call Transcription: Automatically converts calls into text, making it easy to review conversations and capture key details.
• IVR (Interactive Voice Response): Guide callers to the right department or team member using an automated call menu for faster resolution.
• Automated Call Recording: AI-powered call recording captures every conversation automatically, ensuring nothing is missed.
• Missed Call Auto Text: Missed call auto text Instantly sends an automated text to callers when a call goes unanswered, helping maintain responsiveness.
• Conference Calling: Bring multiple participants into a single call for team discussions or client meetings.
• Voicemail Transcription: Transforms voicemail messages into readable text, allowing you to review messages quickly and efficiently.
• HIPAA Compliance: Ensures secure, compliant communication for healthcare and other regulated industries handling sensitive data.
• Access Management: Control user permissions and system access to maintain security and manage team roles effectively.

How Emitrr Offers Better Value for Money as Compared to Concord? 

When comparing fax solutions, businesses need to evaluate more than just compliance or fax delivery. Pricing flexibility, feature depth, scalability, and operational efficiency all play a major role in determining long-term value. In this context, Emitrr stands out by offering a broader, more adaptable communication platform compared to Concord’s more traditional, usage-driven fax model.

Clear and Predictable Pricing

Emitrr offers straightforward pricing with fewer plans and no confusing add-ons, making it easier for businesses to understand costs upfront and avoid unexpected expenses as they scale, unlike Concord’s multi-tiered, usage-heavy pricing model.

More Features Included by Default

Emitrr includes a broader set of communication and automation features within its standard plans, reducing the need for costly upgrades, whereas Concord often reserves advanced capabilities for higher-priced tiers.

Designed to Scale Without Cost Surprises

As teams grow, Emitrr allows businesses to scale users and usage more affordably, while Concord’s pricing can increase quickly due to page limits, add-ons, and premium feature requirements.

Automation and AI Built In

Emitrr delivers built-in automation and AI-driven tools that streamline workflows, reduce manual effort, and improve responsiveness, features that typically require higher-tier plans or additional costs with Concord.

Learn more about Emitrr’s AI voice agent:

Seamless Integrations with Everyday Tools

Emitrr integrates easily with CRMs and business software, helping teams connect faxing with broader workflows. Concord offers fewer native integrations, which can limit efficiency or require custom setups.

Dependable and Accessible Customer Support

Emitrr is known for responsive, hands-on support that helps businesses resolve issues quickly. In contrast, Concord users have reported inconsistent support experiences, especially on lower-tier plans.

Built for Modern Business Communication

Emitrr goes beyond basic faxing by combining voice, text messaging, automation, and secure faxing into a single platform, delivering more value for businesses that want an all-in-one communication solution.

FAQs

Conclusion

Concord offers secure cloud faxing and meets compliance requirements, but its pricing structure, reliance on page limits, and restricted access to advanced features can make it costly and complex as businesses scale. For teams that only need basic faxing, Concord may work, but for growing organizations, the long-term cost and limited flexibility often become challenges.

Emitrr stands out as the better option by delivering more value at a lower and more predictable cost. With built-in automation, AI-powered workflows, seamless integrations, and responsive support included in its plans, Emitrr goes beyond traditional faxing to support modern business communication needs. For companies looking for a scalable, feature-rich, and cost-effective fax solution, Emitrr is the smarter long-term choice.

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