8×8 Pricing: What You Need To Know?

Introduction to 8×8 Pricing

If you’re considering 8×8 for your business, understanding its pricing plans can help determine if it meets your requirements and budget. 8×8 offers a range of solutions to enhance customer interactions, streamline business communications, and support omnichannel engagement. It provides four core pricing plans: Contact Center, CX Beyond the Contact Center, Communications APIs, and Unified Communications, catering to businesses of various sizes and needs.

In this blog post, we’ll explore 8×8’s pricing plans and compare them with Emitrr to help you determine which option best suits your business. Both platforms offer a range of communication solutions, and understanding their differences in pricing and features can guide you in making an informed decision.

8×8 Pricing vs. Emitrr Pricing: A Comparison

8×8 offers a range of powerful features designed to enhance business communications and customer engagement. These include SMS and VoIP calling for seamless connectivity, team messaging to facilitate internal collaboration, video conferencing for virtual meetings, and integrations with popular business applications to streamline workflows. With these capabilities, businesses can effectively manage communication across multiple channels while improving overall efficiency. Since 8×8’s pricing isn’t always transparent, you’ll need to request a quote to get an exact cost based on your business requirements. However, here’s an overview to help you understand their offerings and pricing better.

8×8 Pricing

1. Contact Center

Best for: Small and growing businesses

8×8’s Contact Center plan offers advanced features such as intelligent routing, CRM integrations, and customer engagement tools to streamline support and improve customer satisfaction.

2. CX Beyond the Contact Center

Best for: Mid-sized businesses

This plan extends beyond traditional contact centers by offering advanced customer journey analytics and AI-powered solutions to enhance customer interactions across multiple channels.

3. Communications APIs

Best for: Businesses requiring omnichannel engagement

8×8 provides APIs that allow businesses to integrate voice, messaging, video, and verification services into their applications. Among all the 8×8 pricing plans, the cost of Communications APIs is more accessible. Below is a detailed breakdown of the available APIs and their respective starting prices.

Name of the API	Starting Price	Key Considerations
SMS	$0.0102 Per SMS	Pay per use Based on destination Bulk solutions available
Messaging Apps	$0.004 per delivered message	Per message fee Subject to change based on channels used
Jitsi as a service	$99 per month (basic)	Pay per use For upto 300 monthly active users
Video Interaction	Contact support	Basic, pro, enterprise level solutions
Voice	$0.0024 per minute	Pay per use Based on destination Additional charges applicable

4. Unified Communications

Best for: Hybrid and remote teams

Unified Communications combines voice, video, team messaging, and collaboration tools to facilitate seamless communication between remote and in-office teams.

Pros and Cons of 8×8 Pricing

When considering 8×8 for your business, it’s essential to evaluate both the advantages and limitations of its pricing structure. Here’s a quick breakdown:

Pros of 8×8 Pricing

• Flexible Plans: 8×8 offers four core pricing plans catering to businesses of various sizes, from small startups to mid-sized and large enterprises. This flexibility allows businesses to choose a plan that best fits their requirements.
• Pay-Per-Use APIs: The Communications APIs follow a pay-per-use model, which is cost-effective for businesses that require omnichannel engagement. This ensures you only pay for the services you use, keeping costs manageable.
• Scalable Solution: With options such as Jitsi as a Service and Video Interaction available at different tiers (basic, pro, and enterprise), businesses can scale their services as they grow without committing to high upfront costs.

Cons of 8×8 Pricing

• Limited Pricing Transparency: Except for Communications APIs, 8×8 does not publicly disclose detailed pricing information for most of its plans. Businesses need to contact sales for a quote, which can be time-consuming and may delay decision-making.
• Higher Costs for Larger Teams: While the pay-per-use model is beneficial for smaller businesses, larger organizations with higher usage volumes may find that costs can quickly add up, especially for APIs and additional agent licenses.
• Setup Costs for Jitsi: Jitsi as a Service starts at $99 per month for up to 300 monthly active users, which may not be ideal for smaller businesses with limited budgets.
• Extra Charges for Advanced Features: Certain advanced features, especially under the Video Interaction and Voice APIs, may come with additional charges depending on the destination and level of service required, potentially increasing overall costs.
• Difficult Plan Comparison: Since pricing varies across plans and services, comparing costs between 8×8 and competitors like Emitrr can be challenging, making it harder for businesses to gauge value for money without a detailed quote.

Emitrr Pricing

Emitrr is a cloud communication platform designed to improve business communication by automating workflows, enhancing customer interactions, and simplifying processes. It offers a VoIP phone system for small businesses that makes call management easy and efficient. Businesses can also benefit from VoIP AI to automate and optimize communication, while SMS for business communication helps send timely updates and reminders to customers. For industries requiring secure communication, Emitrr provides HIPAA-compliance, maintaining data privacy and regulatory compliance.

Emitrr offers two VoIP plans—Standard and Professional — tailored to meet different business needs, with VoIP phone costs starting at $20 per user per month, making it the perfect solution for improving communication efficiency.

Standard Plan

The Standard Plan includes 1000 calling minutes per user and offers essential features such as HD voice, call recording (manual), call hold music, call queue groups, call extensions, and call forwarding. Users also benefit from number porting, contact syncing, personalized working hours, and access to a mobile app.

Professional Plan

The Professional Plan includes everything offered in the Standard Plan along with advanced features like automated call recording, call transcription, IVR (Interactive Voice Response), missed call auto-text, call conferencing, voicemail transcription, HIPAA compliance, and access management.

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

How Emitrr Offers Better Value for Money as Compared to 8×8?

When it comes to choosing a reliable communication platform, Emitrr stands out by offering better value for money than 8×8. With a wide range of features, flexible pricing, and scalable solutions, Emitrr ensures that businesses get the most out of their investment. Here’s a detailed breakdown of why Emitrr is a better choice:

Pay for What You Use

Emitrr’s pricing structure allows businesses to choose and pay only for the services they actually need. So that your investment goes toward tools that bring value to your business, avoiding unnecessary expenses on features you don’t use or need, making it a more cost-effective solution in the long run.

Best Value for Money

Emitrr offers a transparent and flexible pricing model with Standard and Professional plans, allowing businesses to choose between monthly or discounted annual billing. With no hidden charges or unexpected costs, Emitrr provides a cost-effective solution for improving communication efficiency.

Add Unlimited Users

With Emitrr, businesses can add unlimited users without incurring additional costs. This allows your business to scale effortlessly without worrying about rising expenses as your team grows.

Advanced Call Management

The platform provides VoIP benefits with advanced features like call transcription, IVR (Interactive Voice Response), and automated call recording. These tools ensure smooth call handling and enhance customer satisfaction.

HIPAA-Compliance

Emitrr ensures secure communication by maintaining HIPAA compliance through regular audits. This guarantees that sensitive information is protected and meets the strict security standards required by industries like healthcare.

AI-Powered Automation

Emitrr leverages AI to automate repetitive tasks such as call routing, message delivery, and follow-ups. This reduces manual workload, increases efficiency, and allows teams to focus on more critical tasks.

Seamless Integration

Emitrr seamlessly integrates with popular CRM platforms, allowing businesses to sync customer data effortlessly. This enables unified communication, better customer relationship management, streamlined workflows, and a comprehensive view of customer interactions for improved decision-making.

Scalable for Growth

As your business grows, Emitrr grows with you. The platform’s scalable structure allows you to add more users and handle increased call volumes without any significant adjustments or hidden costs.

Quick and Easy Setup

Emitrr provides a hassle-free onboarding experience with a simple, intuitive interface that reduces setup time. Your team can adapt quickly without requiring extensive training or technical expertise.

Reliable Customer Support

Emitrr provides prompt and responsive customer support to assist with any issues or questions. Whether it is technical assistance or onboarding guidance, Emitrr’s support team is available to help businesses make the most of the platform.

Frequently Asked Questions

Conclusion

Deciding between 8×8 and Emitrr comes down to understanding which platform better suits your business goals. 8×8 offers a variety of communication solutions with customizable plans and pay-per-use APIs, but its unclear pricing and possible extra costs can make it difficult to estimate long-term expenses. Emitrr, however, provides a more straightforward and budget-friendly option with VoIP, SMS, and AI-powered automation, helping businesses streamline communication and enhance customer experiences. Schedule a free demo today to discover how Emitrr can add value to your business.