Aircall vs Grasshopper vs Emitrr: Which is a Better VoIP Solution?

Introduction

Are you a business looking for an intelligent VoIP solution but are confused between Aircall and Grasshopper? Well, it is time you broaden your horizons and explore what each of these platforms has to offer. In this blog, we will help you get a comprehensive understanding of Aircall and Grasshopper, and draw a comparison based on their features, pricing, pros, cons, and more. Stay tuned to make an informed choice! 

What is Aircall?

Aircall is a cloud-based VoIP phone system designed for businesses to streamline communication and customer interactions. It offers features like call routing, IVR, analytics, and CRM integrations to enhance team collaboration and efficiency. With a user-friendly interface and flexible setup, Aircall helps businesses manage inbound and outbound calls seamlessly while ensuring high call quality.

What is Grasshopper?

Grasshopper is a virtual phone system designed for small businesses, offering core VoIP features like call forwarding, call routing, and voicemail transcription. It provides a simple and easy-to-use solution but lacks advanced functionalities like AI features, integrations, and team collaboration tools. While it works well for solopreneurs and small teams, it may not be ideal for businesses needing scalability and advanced communication features.

Aircall vs Grasshopper: Feature Comparison

Aircall Features

• Call Forwarding – Redirect incoming calls to another number, ensuring seamless connectivity even when agents are unavailable.
• Call Routing – Automatically direct calls to the appropriate team or department based on predefined rules, optimizing customer interactions.
• Call Queuing – Manage high call volumes efficiently by placing callers in a queue until an agent is available.
• IVR Menu/Call Tree – Interactive voice response system that helps callers navigate self-service options before reaching an agent, improving efficiency.
• Call Recording – Record calls for quality monitoring, training, and compliance purposes.
• Call Conferencing – Facilitate multi-party calls for team collaboration or customer discussions.
• User Extensions – Assign unique extensions to employees for easy internal communication.
• Multi-location Set Up – Supports businesses with multiple locations, ensuring a seamless communication system across offices.
• Auto Attendants – Automate call handling with pre-recorded messages and menu options to direct calls efficiently.
• Voicemail Transcription – Convert voicemail messages into text, allowing users to quickly read messages instead of listening to them.

Grasshopper Features

• Call Forwarding – Redirects incoming calls to another phone number, ensuring you never miss a call.
• Call Routing – Directs calls to the appropriate person or department based on predefined rules.
• Call Recording – Allows users to record calls for future reference, training, or compliance purposes.
• Call Conferencing – Enables multiple people to join a call, making collaboration easier.
• User Extensions – Provides unique extensions for team members, helping with call management and internal communication.
• Business Working Hours Setup – Lets users define business hours so calls can be routed accordingly.
• Auto Attendants – Provides an automated menu system to greet and guide callers to the right extension.
• Two-Way Texting – Enables businesses to send and receive text messages with customers.
• Voicemail Transcription – Converts voicemails into text, making it easier to review messages without listening to them.

Here is a quick comparison of the features of Aircall, Grasshopper, and Emitrr:

Features	Aircall	Grasshopper	Emitrr
Call Forwarding	Yes	Yes	Yes
Call Routing	Yes	Yes	Yes
Call Queuing	Yes	No	Yes
Call Queuing Groups	Yes	No	Yes
IVR Menu/ Call Tree	Yes	No	Yes
Call Recording	Yes	Yes	Yes
Call Conferencing	Yes	Yes	Yes
User Extensions	Yes	Yes	Yes
Business Working Hours Set Up	Yes	Yes	Yes
Multi-location Set Up	Yes	No	Yes
Auto Attendants	Yes	Yes	Yes
Missed call to text	No	No	Yes
Two-way texting	No	Yes	Yes
Group Texting	No	No	Yes
Webchat-to-Text	No	No	Yes
Team Chat	No	No	Yes
Facebook Messenger	No	No	Yes
Voicemail Transcription	Yes	Yes	Yes
Auto-responders	Yes	No	Yes
AI Receptionist	No	No	Yes
Schedule-based texting	No	No	Yes
Broadcast/Bulk SMS	No	Limited	Yes
Appointment Scheduling	No	No	Yes
Automated Reminders	No	No	Yes
Reviews + Reputation	No	No	Yes
Customer Surveys	No	No	Yes
Digital Forms	No	No	Yes
Customer Recall	No	No	Yes
Birthday wishes	No	No	Yes
24/7 Customer Support	No	No	Yes

Aircall vs 8×8: Pricing comparison

Aircall vs Grasshopper: Pricing Comparison

Aircall Pricing

Aircall offers 3 pricing plans- Essentials, Professional, and Custom starting at $40 per license and going up to $70 per license. 

Grasshopper Pricing

Grasshopper offers three pricing plans for its customers: Solo, Partner, and Small Business, starting at $31 per user per month and going up to $89 per user per month. 

Aircall vs Grasshopper: Pros and cons

Let’s explore the pros and cons of Aircall and Grasshopper to find out which platform suits your needs best:

Aircall Pros

• Easy Setup & Cloud-Based – Aircall is a cloud-based solution, making it easy to set up and use without requiring complex hardware.
• Good Call Quality – Provides clear and reliable call quality, ensuring smooth communication.
• Call Routing & IVR – Offers call routing and IVR menus to help businesses efficiently manage incoming calls.
• Integrations with Popular Tools – Connects with CRM and helpdesk platforms like HubSpot, Salesforce, and Zendesk.

Aircall Cons

• Limited Integrations – Aircall does not offer as many third-party integrations as some competitors, which may limit workflow automation.
• High Price – The pricing is on the higher side compared to other VoIP solutions, making it less budget-friendly.
• Contract Requirement – Users are required to commit to contracts, which reduces flexibility for businesses looking for month-to-month plans.
• Unethical Billing Practices – Some users have reported billing issues, including unexpected charges and difficulty canceling services.
• Unstable Connection – Frequent connectivity issues can disrupt calls and impact business communication.
• Poor Call Quality – Users have experienced low call clarity, leading to frustration during important conversations.
• Buggy Platform – The software has several bugs that make it unreliable for seamless business operations.
• Difficult to Use – Performing simple tasks can be complicated due to a less intuitive user interface.
• Call Delays – There are frequent lags in calls, causing interruptions in conversations.
• Glitchy Dashboard – The dashboard often malfunctions, making it difficult for users to access important call data.
• Weak Customer Support – Users have reported slow and ineffective customer support, making issue resolution difficult.

Grasshopper Pros

• User-Friendly for Beginners – Designed for those who need a simple and straightforward phone system.
• Mobile Accessibility – Allows users to manage calls from their smartphones or existing devices.
• Affordable for Solopreneurs – A cost-effective option for freelancers and very small businesses.
• Virtual Phone System – Provides a business number separate from personal lines for professional use.

Grasshopper Cons

• Poor Customer Support – Users report slow response times and unhelpful support.
• Unreliable Text Messaging – Messages often fail to send or receive properly.
• Missed Calls & System Delays – Calls frequently get missed due to system inefficiencies.
• Difficult to Use – The platform is not intuitive and takes time to learn.
• Lack of Analytics – No reporting or insights into call performance.
• Frequent Logouts – Users get automatically logged out, disrupting workflow.
• Low Call Quality – Calls may drop, lag, or suffer from poor audio clarity.
• No Caller ID Visibility – Users cannot see caller names, making it harder to manage calls.
• Loss of Data After Number Porting – Call logs, voicemails, and texts are erased when numbers are moved to another provider.

When to use Aircall?

Aircall is suitable for mid-sized or large businesses and is primarily used by sales or customer service business industries. Because of tools like IVR, call logging, call routing, etc, these industries are well suited to use a VoIP phone system like Aircall. However, Aircall’s biggest drawback is its poor integration with third-party tools which could pose a problem and may cause hindrances in the smooth flow of business operations.    

When to use Grasshopper?

Grasshopper is an intuitive and user-friendly virtual phone system that is ideally designed for solopreneurs, freelancers, small businesses, and remote workers seeking an affordable option for fundamental business communication. It is particularly useful for those looking to differentiate between professional and personal contacts. Although Grasshopper is ideal for small businesses, users may face issues like delays in sending text, poor call quality, may not be able to get access to analytics and reports, among other such issues. 

Emitrr: The Better Alternative to Aircall vs Grasshopper

Emitrr Overview

Emitrr is a powerful VoIP phone software designed to streamline business communication with advanced automation and AI capabilities. It offers features like call forwarding, call routing, voicemail-to-text, call recording, and SMS capabilities, ensuring seamless connectivity. With an AI receptionist to handle calls, automate responses, and improve customer engagement, businesses can enhance efficiency and never miss an important call. Emitrr’s VoIP solution is built for industries like healthcare, home services, and local businesses, providing a reliable, intelligent, and scalable communication system.

Emitrr Features

VoIP Features

• IVR/Call Tree – Allows multi-level IVR setup to route calls based on caller input, forwarding calls to specific numbers, extensions, or another call tree.
• Call Forwarding – Redirect calls to another extension, number, or voicemail when unavailable.
• Call Queue Groups – Routes calls to predefined teams with customizable rules.
• Missed Call Handling – Redirects missed calls to another extension, number, or voicemail.
• User Extensions – Each team member gets a unique user extension number.
• Multi-Location Setup – Manage multiple locations from a single platform.
• During and After-Hours Routing – Route calls differently based on business hours.
• Call Recording – Enable/disable call recording for training or compliance.
• Business Working Hours Setup – Define standard business hours to automate after-hours call handling.

Emitrr AI Receptionist 

• AI-Powered Receptionist – Answers 100% of customer calls, even outside business hours.
• 24/7 Appointment Management – Handles bookings, rescheduling, and confirmations while syncing with CRM/EMR/PMS.
• Intelligent Inquiry Handling – Provides instant AI responses to common customer queries, reducing wait times.
• Automated Customer Outreach – Proactively contacts customers for confirmations, reminders, and follow-ups, reducing no-shows.
• Smart Call Routing – Engages callers in preliminary conversations and routes them to the right department efficiently.

Texting Features

• Bulk/Mass Text Messaging – Send thousands of messages with a 98% open rate, personalize campaigns, and integrate with CRM/EMR/PMS.
• Automated Text Reminders – Smart schedule appointment reminders via text, email, and voice with options for rescheduling or cancellations.
• Online Appointment Bookings – Enable self-scheduling via website or link with automated confirmations and reminders.
• And more… 

Future AI Capabilities

• AI Outbound Calling – Automates customer outreach.
• Expanded AI Inquiry Handling – Enhances AI’s ability to answer a broader range of queries.
• AI-Powered Voicemail Management – Listens to and responds to voicemails automatically.
• Automated SMS Conversations – Engages customers via AI-powered text responses.
• Increased Customization & Personalization – Businesses can tailor AI responses to their workflows.

Emitrr Comparison Table

Features	Emitrr
Call Forwarding	Yes
Call Routing	Yes
Call Queuing	Yes
Call Queuing Groups	Yes
IVR Menu/ Call Tree	Yes
Call Recording	Yes
Call Conferencing	Yes
User Extensions	Yes
Business Working Hours Set Up	Yes
Multi-location Set Up	Yes
Auto-responder	Yes
AI Receptionist	Yes
Missed call to text	Yes
Two-way texting	Yes
Group Texting	Yes
Webchat-to-Text	Yes
Team Chat	Yes
Facebook Messenger	Yes
Voicemail Transcription	Yes
Auto-responders	Yes
AI Receptionist	Yes
Schedule-based texting	Yes
Broadcast/Bulk SMS	Yes
Appointment Scheduling	Yes
Automated Reminders	Yes
Reviews + Reputation	Yes
Customer Surveys	Yes
Digital Forms	Yes
Customer Recall	Yes
Birthday wishes	Yes
24/7 Customer Support	Yes

Emitrr Pricing

Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 

Emitrr Pros and Cons

Emitrr Pros

• User-Friendly Interface – Intuitive and easy to navigate, making it accessible for any users.
• Seamless Integrations – Connects with 1,000+ third-party apps (CRM, EMR, PMS, scheduling platforms) for streamlined workflows.
• Reliable Uptime – Ensures 99.99% uptime, preventing service interruptions and enabling smooth communication.
• Outstanding Customer Support – Quick response times and dedicated support to resolve issues efficiently.
• Flexible Pricing Plans – Affordable and customizable pricing to fit businesses of all sizes.
• Comprehensive Communication Tools – Offers call analytics, CRM automation, call queue management, and IVR to enhance business operations.
• HD Call Quality – Crystal-clear and reliable calls for seamless communication, essential for remote teams and customer interactions.
• Scalable for Remote Teams – Works efficiently across multiple locations, supporting businesses with remote employees.
• Automated Workflows – AI Receptionist (upcoming) and text automation reduce manual tasks and improve customer engagement.
• Multi-Channel Communication – Combines VoIP and text messaging for an all-in-one customer communication platform.

Emitrr Cons

More features are coming soon!

Emitrr Integrations

Emitrr seamlessly integrates with over 500 EHR/PMS software, including: 

• Mailchimp
• Zapier
• Hubspot
• Pipedrive
• Drchrono
• eClinicalWorks
• Denticon
• AthenaHealth
• Dolphin
• Dentrix Enterprise
• Curve Hero
• Kareo
• Dentrix Ascend
• Eaglesoft
• Orthotrac
• Dentrix
• OpenDental
• Practiceworks
• And more!

Emitrr Reviews

Emitrr’s has a high rating of 4.8/5 on Capterra and 4.7/5 on g2. Have a look at what Emitrr users are saying:

“AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we’ve always had.”

“You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of.”

Aircall vs Grasshopper: FAQs

Conclusion

After comparing Aircall vs Grasshopper, it is clear that Emitrr is a much better choice to consider. While Aircall is suited for call centers and remote workers, it is expensive and offers poor integration. Similarly, while Grasshopper is suited for small business owners, it lacks good call quality, customer support, and other things. If you are looking for a VoIP phone system that outshines both Aircall and Grasshopper in every aspect, then consider booking a call with Emitrr and see for yourself how amazing this VoIP software is.