Author Archives: Aditi Gupta

Introduction to VOIP For Nonprofits Did you know that nonprofits waste up to 30% of their budget on outdated phone systems? For organizations that rely on donations and operate on strained budgets, that’s far from ideal, especially in 2025. It’s … Read More

Introduction: The Relentless Growth of the Patient Voice in Healthcare “In a world of patient choice and digital transparency, the absence of your patient voice can be louder — and more damaging — than the criticism. Are you truly listening?” … Read More

Introduction  If your nonprofit struggles to communicate effectively, it may not be fully living up to its mission. Nonprofit communication has experienced a tidal change over the years, but the fundamentals—text messaging and voice calls—remain as effective as ever. Sure, … Read More

Running a nonprofit has always meant doing more with less. Whether you are coordinating volunteers, managing donor relationships, or proving impact to funders, every task competes for time and attention. In a world where expectations are rising but resources often … Read More

Introduction As customer interactions become increasingly important, call center analytics has emerged as a game-changer for businesses striving to improve customer experience and operational efficiency. It’s no longer just about counting call volumes or tracking durations—it’s about deriving actionable insights … Read More

Introduction  If your nonprofit struggles to communicate effectively, it may not be fully living up to its mission. Nonprofit communication has experienced a tidal change over the years, but the fundamentals—text messaging and voice calls—remain as effective as ever. Sure, … Read More

Introduction Good patient communication is a foundation of quality care. From appointment reminders to sharing critical test results and billing information, hospitals depend on timely and professional communication to provide smooth care. In today’s digital era, voicemail greetings remain very … Read More

Introduction Good patient communication is a foundation of quality care. From appointment reminders to sharing critical test results and billing information, hospitals depend on timely and professional communication to provide smooth care. In today’s digital era, SMS (text messaging) remains … Read More

Introduction Effective scheduling is essential for delivering high-quality patient care while maximizing hospital efficiency. Traditional appointment booking methods—like phone calls, paper diaries, and manual entries—can no longer keep up with the complexities and demands of modern healthcare settings. So what … Read More

Introduction to Patient Satisfaction Surveys In your continuous effort to provide world-class healthcare, you evaluate outcomes, improve processes, and invest in advanced technology to support patient care. But what if the best insight to strengthen your practice isn’t in a … Read More