Author Archives: Aditi Gupta

“Alexa, turn off the alarm.” That’s how most of my mornings begin, and often how they end, asking Alexa to play sleep music, call my mother, or set another reminder. Voice-first interactions like these are embedded in how we live, … Read More

Introduction Hospitals have traditionally used landlines and traditional PBX systems to control internal and external communications. But these systems are now becoming viewed as inflexible, costly, and challenging to maintain, particularly as the healthcare environment changes. The transition to VoIP … Read More

Introduction Top-performing businesses are now relying on AI IVR systems to handle routine customer interactions, freeing up human agents for more complex cases. These systems don’t just manage calls; they streamline the entire voice support workflow. If you’re looking to … Read More

Introduction to AI for Salons Nowadays, salons aren’t just places to get services—they are more about the “experience.” That means managing bookings, tracking, ordering, and managing inventory, attending random client walk-ins, sending reminders, paying attention to online reviews, and ensuring that … Read More

Introduction to Hospital Messaging Healthcare patient communication has evolved. What was once the province of phone calls, voicemail, and paper mail has increasingly moved toward quicker, more responsive methods. As patients got more technology-savvy and healthcare needs expanded, the necessity … Read More

Introduction Nonprofits thrive on community, and the community thrives on communication. The better your nonprofit connects with people, the greater the impact it can make. It’s a sure-shot way to turn a good cause into a full-blown movement. And, in … Read More

Introduction The rise of artificial intelligence (AI) has led to significant shifts across industries, and the call center sector is no exception. The use of AI in call centres has rapidly expanded, driven by the desire to streamline operations, reduce … Read More

Introduction Hiring teams are under pressure. From endless resume screening to delayed candidate follow-ups and messy scheduling coordination, manual tasks are eating up time that should be spent on high-value work. Traditional automation has helped a little, but it’s not … Read More

Introduction If you’ve been nodding all along, it’s time to make AI your ally. AI, or Artificial Intelligence, is nothing short of a “watershed” in the history of customer service technology, helping call centers do away with manual labor, poor … Read More

Brief Synopsis EHRs, or Electronic Health Record Systems, were touted as “revolutionary” for being a “reservoir,” a “one-stop shop,” for patient data, giving healthcare providers and facilities a clear, 360-degree picture of medical histories and care lifecycles. But they fell … Read More