Author Archives: Pulkit Gambhir

Introduction  In today’s world, where information has become a tradable commodity, it is mandatory for healthcare organizations and associates to safeguard data provided by patients by becoming HIPAA compliant. As more and more healthcare service providers began to rely on … Read More

Introduction Gone are the times when people had the time and energy to visit the clinic to book appointments or even call for that matter. These days people want to book things on the go. It takes some amount of … Read More

What is an Automatic Call Distributor?  If you are in the call centre business, ACD is a term you must have familiarized yourself with.It is ,after all, the backbone of any call centre and is one of the call centre terminologies that … Read More

Call Centre KPIs KPIs or Key performance indicators can be seen as the guiding light for any call centre. They help the call centre perform at its best by providing valuable insights. These insights cover various aspects of performance in … Read More

What is Google My Business and how to set up your GMB listing? The first thing you need to know about Google My Business is that it is free. Given the global dominance of google, there is absolutely no reason … Read More