Author Archives: Shefali Jain

Introduction Reducing no-shows and keeping appointment slots booked are probably some of the most painstaking things in a healthcare practice.  To keep your practice up and running, you need your patients to show up. Appointment reminders will help you curb … Read More

Introduction One out of three patients are referred to a specialist, in the United States. The referral process in the healthcare industry is dependent on the health insurance plan of a patient and the primary healthcare providers (PCPs). Once it is … Read More

Introduction to call pop Call pop is a feature that displays important caller and account information about a customer on the call center agent’s screen. It is an important functionality for businesses that seek to improve the customer experience while … Read More

A medical facility generally needs to use varied methods of communication. Phone, voicemail, email, sms, name it and you will find a use for it. One particular channel that stands out when it comes to instant communication is secure/encrypted SMS. … Read More

Introduction Beyond connecting friends and family, SMS is now being utilized in the healthcare industry for patient communication. Because of the speed, efficiency, and ability to be HIPAA-compliant, SMS for doctors is something that healthcare professionals are quickly switching towards. … Read More

Introduction Today, 62% of people prefer remote consultation with doctors whenever possible, so implementing one of the best HIPAA-compliant chat apps may be a great move for your healthcare facility. Since online communication & exchange of information come with risks, … Read More

Introduction Regardless of the industry, missed appointments translate to wasted time, resources, and potential revenue. Statistics reveal that missed appointments cost the U.S. healthcare system alone billions annually and contribute to customer dissatisfaction across various sectors. So how can organizations, mitigate this … Read More

Introduction An appointment cancellation or a no-show is a service business’ biggest nightmare. Do you know why? That’s because every time a customer doesn’t show up, the time slot dedicated for them goes vacant, and that vacant slot leads to … Read More

Introduction Thanksgiving is just around the corner and is the perfect time for business owners to express their gratitude toward their customers, employees, and everyone else who makes it possible for them to keep going. In this guide, check out … Read More

Introduction Encrypted text messaging or secure texting is a communication method that enables users to exchange encrypted messages, ensuring the privacy and confidentiality of the shared information.  Encryption ensures that the messages remain inaccessible to anyone without the encryption key. … Read More