Author Archives: Shefali Jain

Introduction Wondering why patients keep calling about prescription refills even after submitting a request?  They aren’t calling because they love calling. They’re calling because something in the refill process is unclear, slow, or invisible, and when medication is involved, silence … Read More

Introduction Every medication refill sounds simple until it isn’t. Calls come in after hours, voicemails miss key details, staff chase patients for follow-ups, and urgent refills get mixed in with routine ones. Meanwhile, front desks are already stretched thin. The … Read More

Introduction  At some point, every business realizes its phone system either keeps up, or gets in the way. Calls get missed, follow-ups slip through the cracks, and simple tasks start taking more effort than they should. If you’re using the … Read More

Introduction to Concord Pricing Faxing remains essential for many businesses, especially in industries where compliance, security, and document reliability are non-negotiable. However, traditional fax machines and outdated online fax tools often create challenges such as high costs, limited automation, poor … Read More

Introduction Dropped calls typically happen for two reasons: infrastructure failures and workflow limitations. Most practices focus on the first, but the second is where the largest gains are made. If you are an Athena user wondering how to reduce dropped … Read More

Introduction Imagine this: it’s 8:00 AM, and a provider calls in sick. Twenty patients are scheduled for that morning, and the front desk scrambles to notify them: calls, voicemails, texts. Some patients don’t answer, some show up anyway, and open … Read More

What is a missed call chatbot? The number of inbound calls you receive on your business phone number is equivalent to the number of opportunities you have to grow your business. As a small business, you want to ensure you … Read More

The text messaging charges are dependent on the type of message encoding. There are two types of message encoding which are: GSM-7 and UCS-2.  Let’s see what constitutes these encoding methods in simple terms: 1. Any message that contains only text … Read More

Introduction Patient communication has shifted to text. Patients want quick confirmations, easy rescheduling, and simple ways to reach the front desk without waiting on hold. For practices using Athenahealth, texting is no longer a nice-to-have, it’s a core part of … Read More