Author Archives: Shruti Subramanian

Introduction The idea of the digital front door in healthcare is becoming increasingly important as technology changes the way patients interact with care providers. Simply put, the digital front door refers to digital tools and platforms that make it easier … Read More

Introduction Mobile marketing is a strategy in which users’ smartphones are involved in the process of using applications, SMS, social media, and mobile-optimized websites. In today’s time and age, it is considered that as people embrace mobile devices as the … Read More

Introduction Contact Center as a Service (CCaaS) is rapidly emerging as a game-changer in the customer service industry. With businesses striving to deliver seamless customer experiences, the traditional contact center model is being replaced by cloud-hosted, scalable, and cost-efficient CCaaS … Read More

Introduction  In today’s fast-paced business environment, tools that provide actionable insights can be game-changers. Call tracking and analytics solutions enable businesses to measure marketing performance, improve customer service, and optimize lead management. While CallRail is a popular option in this … Read More

Introduction Effective communication is the lifeline of any thriving business. It forms the foundation for smooth internal operations and outstanding customer service. Companies that prioritize streamlined communication systems often experience improved collaboration, better productivity, and higher customer satisfaction. Comcast Business … Read More

Introduction Business communication has undergone dramatic changes since the days of the traditional landline powered by the Public Switched Telephone Network (PSTN). Once hailed as reliable and with connectivity across the globe, PSTN was the lifeline of voice communication for … Read More

Introduction In today’s fast-paced healthcare industry, delivering seamless patient communication is as important as providing top-notch medical care. But how do healthcare providers manage growing call volumes while maintaining service quality? That’s where healthcare call center software makes all the … Read More

Introduction Effective communication often hinges on personal connections in today’s fast-paced digital world. Peer-to-Peer (P2P) texting platforms revolutionize how organizations engage with their audience by offering a direct, conversational, and personalized approach. Unlike one-size-fits-all messages, P2P texting enables real-time, tailored … Read More

Introduction  From memes to gifs, shorts, and reels to long-form YT content, videos are everywhere! If you don’t believe it, here are some stats that may sway your thinking.  Suffice it to say, videos are here to stay, if not … Read More

Introduction Effective communication is the backbone of government operations, directly impacting decision-making, public service delivery, and emergency response capabilities. Traditional telephony systems, while functional, often fall short of meeting the modern demands for scalability, cost-efficiency, and advanced features. This is … Read More