Author Archives: Shruti Subramanian

Introduction In today’s fast-paced digital world, effective communication forms the backbone of every successful business. As technology evolves, Voice over Internet Protocol (VoIP) systems are transforming how businesses interact with their customers. Among these innovations, call tracking and call analytics … Read More

Introduction Voice over Internet Protocol (VoIP) technology has revolutionized communication by allowing voice calls over the Internet instead of traditional telephone lines. Central to modern communication systems is the caller ID feature, which provides critical information about incoming calls. Caller … Read More

Introduction Voice over Internet Protocol (VoIP) is revolutionizing the way we communicate by enabling phone calls through the internet rather than traditional telephone lines. But what exactly is VoIP, and why is it becoming so popular? In this blog, we’ll … Read More

Introduction In the growing communications industry, companies must make a difficult choice: stick with the outdated Plain Old Telephone Service (POTS) or move on to the modern Voice over IP services (VoIP) provided over the Internet. These two systems, while … Read More

Introduction Imagine this: you call customer service, and instead of endless waiting or being transferred repeatedly, you’re greeted with clear updates about your position in the queue and an option to request a callback. Sounds ideal, doesn’t it? This smooth … Read More

Introduction For every business, offering excellent customer service is everything and more crucial than ever!! Around 52% of the customers tend to go to your competition after just one negative experience with your business. So one of the  most effective … Read More

Introduction  Unified communication in healthcare took its first steps with the widespread adoption of EMRs and EHRs dating back to the 1960s. This step revolutionized the storage and safety of patient medical records by abandoning the then-used paper medical records. … Read More

Introduction  Have you ever heard the word telephony and wondered if it is just a misspelled word? A typo for telephone, perhaps? Telephony system is actually a word that defines the technology that allows the electronic transmission of voice, video, … Read More

Introduction Managing a home service business requires a constantly active communication channel. Whether it be with your staff or your customers. Scheduling is a primary task for all home service businesses. This can be achieved through a home service scheduling … Read More

Introduction  A shared SMS inbox is a critical feature for businesses. It allows any available team member to respond to customer queries and increase response time among many things. Businesses may not be able to use existing inboxes on an … Read More