Author Archives: Tuba Bashte

Introduction Orthopedic clinics often handle high call volumes, urgent cases, and patients who require clear communication regarding surgeries, treatments, and rehabilitation plans. From managing appointment bookings to handling emergency inquiries, the communication load can overwhelm clinic staff. Fast, accurate, and … Read More

Introduction The modern healthcare landscape is evolving faster than ever. From small clinics to multi-specialty hospitals, medical professionals face mounting challenges in patient communication, appointment scheduling, billing, and follow-ups. Patients, on the other hand, expect quick responses, clear instructions, and … Read More

Introduction The healthcare industry is undergoing a significant transformation with the rise of Artificial Intelligence (AI). From large hospitals to small community clinics, AI-driven solutions are streamlining workflows, reducing administrative complexity, and enabling more personalized patient care. This shift is … Read More

Introduction Unlike faxing in any other industry, HIPAA-compliant faxing in healthcare carries far greater responsibility. Patient records, test results, and medical forms are highly sensitive information that must be protected at every step. Traditional paper faxes left sitting on machines … Read More

Introduction The medical device industry operates in a highly regulated environment where accuracy, responsiveness, and compliance are non-negotiable. Communication plays a critical role, whether it’s addressing urgent device malfunctions, guiding healthcare providers on product usage, or scheduling service visits. However, … Read More

Introduction It is 9:30 at night, your office is closed, and the phone rings. On the other end is a potential customer who needs assistance right away. Instead of reaching a friendly voice, they hit voicemail. They sigh, hang up, … Read More

Introduction This Columbus Day, share thoughtful business messages with your clients, employees, and partners! Columbus Day is celebrated in the United States on the second Monday of October and is recognized as a federal holiday. It is the perfect opportunity … Read More

Introduction Did you know that nearly 42% of patient calls to medical practices go unanswered? That is almost one out of every two patients left waiting. This could lead to a delayed appointment, a frustrated patient, or even lost revenue … Read More

Introduction The purpose of appointment reminders in healthcare carries more weight. A senior receiving a reminder about their eye check-up, or a diabetes patient being notified that it is time for an upcoming glucose test. These small alerts make a … Read More

Introduction An appointment for 10 a.m. somehow turns into a 10:30 start. The reason? The patient’s information was not updated, the intake form went missing, and the front desk had to make a call to confirm everything. These kinds of … Read More