Author Archives: Viplesh Upadhyay

Introduction Running out of your medications is not only frustrating but also stressful, whether it’s blood pressure pills, diabetes medication, antidepressants, or an inhaler, as you know, missing even a few doses can quickly affect your health or make symptoms … Read More

Introduction After the pandemic, virtual healthcare has shifted from nice to have to an essential service. Whether it is video consultation or remote health monitoring, patients now feel comfortable managing various aspects of their health online, and one of the … Read More

Introduction Faxing might seem old-school these days, but in healthcare, it’s still a lifeline. For Athenahealth practices, secure electronic faxing and HIPAA-compliant digital faxing isn’t just a nice-to-have; it’s mandatory. Faxing PHI securely in healthcare is a compliance requirement tied … Read More

Introduction Front desks in Athenahealth practices are the first and most important point of contact when it comes to patient communication. Front desk teams are responsible for managing calls, scheduling appointments, handling reschedules, maintaining accurate communication, and more while staying … Read More

Introduction Missed appointments and no-shows can significantly disrupt a business. Every canceled or forgotten appointment represents lost revenue, wasted staff time, and frustration for both clients and employees. For many businesses, relying on phone calls for confirmations and reschedules is … Read More

Introduction Patient communication in today’s time is no longer limited to phone calls or one-way reminders. Patients expect fast, conversational, and personalized communication, especially on text communication. However, various Athenahealth practices still face effective patient texting problems. The problem is … Read More

Introduction New patient onboarding is the very first interaction a patient has with your healthcare practice. It should be smooth and seamless, but unfortunately, it is also where a lot of healthcare businesses struggle the most, and if you are … Read More

Introduction Healthcare practices and their front desk staff are facing intense pressure these days, as  with the advancement of communication technology, patients expect quick responses, instant information, instant updates, and frictionless communication. But healthcare practcies are are facing staff shortages, … Read More

Introduction In healthcare practices today, the burden of communication is growing as patients expect quick replies and instant answers. Despite the evolution of digital channels, phone calls remain the primary channel for patient interaction. While Athenahealth offers a great solution … Read More