Author Archives: Viplesh Upadhyay

What is Contact Center Terminology?  Contact Center Terminology or simply put Call Center Terminology is a list of contact center terms that are used in the day to day communication with contact center stakeholders to refer to the operations aspects … Read More

Introduction As per the Mobile Marketing Association, open rates for SMS are around 98%. Harnessing the power of mass texting service for employees has changed the way we communicate with team members. Employee mass texting services are essential for companies … Read More

Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More

Introduction Text messaging with its high engagement and conversion rate is one of the most potent forms of customer communication for car dealerships. It helps offices to stay in touch with their customers whilst maintaining a personalized experience for them.  … Read More

Introduction The foremost contributing factor to a good dining experience at a restaurant is undoubtedly the food, the service, and the ambiance.   However, if you wish for your customers to keep returning to your restaurant, a little more than a … Read More

Introduction Insurance agencies and agents can benefit greatly from embracing text messaging for client communication. The nature of insurance communication requires a level of personal connection with the customer. The customer needs to be able to trust their agent.  Whether … Read More

Introduction  Text messaging is one of the most important pillars of marketing. It is one method that attracts the maximum response rates. Text messaging is easy, simple, and quick to work. Text messaging or SMS is a much better marketing … Read More

Introduction Simply put fake text messages are those which are sent with malicious intent. The primary purpose of a text message is to scam the recipient. Fake text message scams are nowadays also called smishing or SMS phishing. “Phishing is … Read More

Introduction In the present digital world, reviews and ratings play a vital role in enhancing the online presence of a business and act as a highly valuable source of feedback. If you are a product or service provider, reviews boost … Read More

Introduction  Constant Contact is a popular Email marketing software that allows its users to expand their reach, market their products, promote events, and acquire new customers through a range of tools. It offers a wide range of features that help … Read More