Author Archives: Viplesh Upadhyay

Introduction If you’re looking to increase sales by building customer relationships, putting the customer on a pedestal is a must. Sure, a company may say they treat their customers like kings, but when they do it, they make the customer journey … Read More

Why Are Word Of Mouth Referrals Important? Even as we are at the forefront of the digital landscape, word of mouth referrals seem to be the king when it comes to the most trusted referral source. Around 92% of consumers trust recommendations … Read More

Introduction  If you are a service-based company or a small business, you must have your phone ringing all day long. That is a good problem to have as you know that you have a strong growth potential to tap. But … Read More

Introduction to HVAC Leads  367.5 billion USD. That’s the estimated market size of HVAC businesses for 2030 globally. Considering the burgeoning market for HVAC businesses, you, as an HVAC business yourself, need to be on top of your game to … Read More

Introduction The success of any dental practice lies in acquiring and retaining patients. But how do you get the word out? This is where dentistry marketing comes in—to help you connect with potential patients and reach out to current patients … Read More

Introduction As of July 2022, the total number of active social media users stands at 4.70 billion, which is 59 percent of the total population across the globe! This trend is only seeing an upheaval, with 7 users added every second, … Read More

Introduction Technology helps us reduce our workload while giving us the tools to work smarter and more efficiently. For businesses, this means saving time while generating more profits. It also means easy communication and increased brand awareness.  And the benefits … Read More

What is Contact Centre Terminology?  Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are used in the day to day communication with contact centre stakeholders to refer to the operations aspects … Read More

Introduction As per the Mobile Marketing Association, open rates for SMS are around 98%. Harnessing the power of mass texting service for employees has changed the way we communicate with team members. Employee mass texting services are vital for companies … Read More

Introduction In current times where the internet is our go-to for everything, businesses need to pay special attention to online business reputation management as around 87% of consumers go online and read online reviews for local businesses whereas 73% of … Read More