Author Archives: Viplesh Upadhyay

Introduction  Is keeping your customers engaged beyond the first sale a challenge? You’re not alone—70% of businesses lose customers simply because they fail to keep communication going. After the initial transaction, losing touch can lead to missed opportunities and declining … Read More

Introduction All businesses work towards a common goal of getting more return on investment. A plumbing business is no different. Whether you are new in the plumbing business and want to keep it afloat or you are looking for ways … Read More

Introduction If you’re looking to increase sales by building customer relationships, putting the customer on a pedestal is a must. Sure, a company may say they treat their customers like kings, but when they do it, they make the customer journey … Read More

Why Are Word Of Mouth Referrals Important? Even as we are at the forefront of the digital landscape, word of mouth referrals seem to be the king when it comes to the most trusted referral source. Around 92% of consumers trust recommendations … Read More

Introduction  If you are a service-based company or a small business, you must have your phone ringing all day long. That is a good problem to have as you know that you have a strong growth potential to tap. But … Read More

Introduction to HVAC Leads  367.5 billion USD. That’s the estimated market size of HVAC businesses for 2030 globally. Considering the burgeoning market for HVAC businesses, you, as an HVAC business yourself, need to be on top of your game to … Read More

Introduction The success of any dental practice lies in acquiring and retaining patients. But how do you get the word out? This is where dentistry marketing comes in—to help you connect with potential patients and reach out to current patients … Read More

Introduction As of July 2022, the total number of active social media users stands at 4.70 billion, which is 59 percent of the total population across the globe! This trend is only seeing an upheaval, with 7 users added every second, … Read More

Introduction Technology helps us reduce our workload while giving us the tools to work smarter and more efficiently. For businesses, this means saving time while generating more profits. It also means easy communication and increased brand awareness.  And the benefits … Read More

What is Contact Centre Terminology?  Contact Centre Terminology or simply put Call Centre Terminology is a list of contact centre terms that are used in the day to day communication with contact centre stakeholders to refer to the operations aspects … Read More