CallHippo Pricing: Hidden Costs, Features & Best Alternative

Introduction

Are you a business owner exploring CallHippo and wondering if its pricing plans meet your needs and budget? We got you!

CallHippo offers pricing plans across four verticals: Office Phone System, Call Center Solution, Parallel Dialer, and Omnichannel Platform and the pricing varies depending on the vertical you choose, along with features, add-ons, and other things.

Let’s take a quick look at each one of them:

Vertical 1: Office Phone System

CloudHippo’s office phone system comes with four plans:

• Starter: Starter plan costs $25/user/month (if paid monthly) or $18/user/month (if paid annually). This plan comes with features like click to dial, call mute, clone numbers, campaign management, SMS (only 100 SMS), etc. Unfortunately, this plan does not include access to phone support or 24×7 support, embedded dialer, call blocking, custom greetings, call recording, etc. which are basics when it comes to buying a VoIP phone system. 
• Professional: This plan is priced at $40 per user per month when billed monthly, or $30 per user per month when billed annually. It includes all the features from the starter plan, along with added benefits such as AI reports, call distribution, 500 SMS, voicemail, and more. However, it’s important to note that even this plan excludes the features previously mentioned, effectively compelling you to opt for their highest-tiered plan.
• Ultimate: This plan costs the highest at $55/user/month (if paid monthly) or $42/user/month (if paid annually). No doubt, CallHippo comes with many VoIP features, but a majority of them can only be accessed if you buy this plan. To be honest, this is so expensive even for mid-sized businesses. There are way better VoIP providers such as Emitrr, that offer the same things at an affordable price of $20-$30/user per month. 
• Enterprise: CallHippo’s Enterprise plan can be customised as per your needs and the pricing will depend on the features you choose.  

Vertical 2: Call Center Solution

• Bronze: This plan costs $40/user/month (if paid monthly) or $32/user/month (if paid annually). This plan comes with features like user rights, chat support, smart dashboard, etc. However, even after spending $40/user/month, CallHippo does not offer must-have call features like call queue, power dialer, IVR, call tagging, etc. 
• Silver: This plan costs $50/user/month (if paid monthly) or $40/user/month (if paid annually). Even this plan does not come with conference calling, single sign-on, power dialer, IVR, etc. Emitrr, a top competitor of CallHippo offers all this at a price ranging between $20-$30 per user per month. 
• Platinum: This plan costs the highest at $60/user/month (if paid monthly) or $48/user/month (if paid annually). If you are a call center business, then this plan could no doubt be good for you especially because of features like call whispering, call barging, call analytics, and more. However, for a call center that often has hundreds of agents working for them, $60/user/month can be quite expensive. 
• Enterprise: CallHippo’s Enterprise plan can be customised as per your needs and the pricing will depend on the features you choose. 

Vertical 3: Parallel Dialer

This Vertical of CallHippo is meant for call-center or customer service-driven businesses offering features like DID smart routing, auto pacing dial ratio, queue calls, time zone dialing, etc. This vertical comes with two plans, with the basic plan costing $25 per user per month and the ultimate plan costing $200 per user per month, which is super expensive. This plan is only ideal for businesses needing such advanced calling features. 

Vertical 4: Omnichannel Platform

This vertical of CallHippo is meant for sales-driven businesses offering features like contact management, shared inbox, business hours, contact timeline, automation, broadcast sms, and more. You can either choose a free plan that comes with basic features or pay $25-$35 per user per month to access more features. 

Here’s a quick summary of the CallHippo pricing plans that we have discussed so far: 

CallHippo pricing for Office Phone System 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Starter	$18 per user per month	$25 per user per month
Professional	$30 per user per month	$40 per user per month
Ultimate	$42 per user per month	$55 per user per month
Enterprise	Contact Sales	Contact Sales

Key features: 

• Custom greetings 
• Voicemails 
• Call logs 
• Call recording 
• Voicemail transcription 

CallHippo pricing for Call Center Solution

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Bronze	$32 per user per month	$40 per user per month
Silver	$40 per user per month	$50 per user per month
Platinum	$48 per user per month	$60 per user per month
Enterprise	Contact Sales	Contact Sales

Key features:

• Integrations 
• Auto-dialer 
• ACW 
• Call dispositions 

CallHippo pricing for Parallel Dialer 

Name of the plan	Pricing if paid annually
Basic	$25 per user per month
Ultimate	$200 per user per month

Key features: 

• DID routing 
• Call queues 
• Time zone dialing 

CallHippo pricing for Omnichannel Platform 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Basic	Free	Free
Bronze	$20 per user per month	$25 per user per month
Silver	$28 per user per month	$35 per user per month
Gold	Contact Sales	Contact Sales

Key features:

• Analytics
• Contact management 
• Broadcast messages 
• Business hours 

CallHippo Pricing Add-ons

Other than the many pricing options, CallHippo also charges extra money for some key add-ons. Here’s detailed information on CallHippo’s add-ons:

• Scribe: Spend $15 per user per month if you want to see the transcription of recorded calls.
• Dashboard user: Spend $15 per user per month if you want your users to be able to access CallHippo’s web app.
• CNAM: Spend a $100 one-time fee per user account for caller ID (only for the US).
• SMS: Spend $3 per month to activate A2P 10DLC texting in Canada and the U.S., plus a $15 one-time fee per user set-up fee. 
• Remediation services: Spend $100 per number if a carrier labels your number as spam. 
• Spam watch: To limit your number being labeled as spam, spend $2 per number per month. 
• AI: Spend $10 per user per month to get access to AI for call summaries, transcription, and more. 

Add-on	Pricing
Scribe	$15 per user per month
Dashboard User	$15 per user per month
CNAM	$100 one time setup fee
SMS	$3 per month
Remediation Services	$100 per number
Spam Watch	$2 per  number per month
AI	$10 per user per month

Note: The CallHippo pricing plans mentioned above are for up to 49 users. If you want plans for 50+ users, contact support to request a custom quote. 

Since CallHippo has so many verticals and individual pricing options, moving on, we will be comparing CallHippo in regards to its office phone system plan to avoid confusion. 

CallHippo Pricing vs Emitrr Pricing: A Comparison

CallHippo Pricing 

Like any software, CallHippo has its own advantages and disadvantages. It’s essential to carefully evaluate these factors to select the right phone system for your business. 

Pros of CallHippo Pricing

• Ideal for call centers: CallHippo has a whole pricing segment and features for call centers looking for a VoIP system. The software comes with many features, such as compliance call recording, DID routing, power and parallel dialer, multi-level IVR, call tagging, etc., that may be very useful for call center solutions. 
• Free trial: CallHippo offers a 10-day free trial with all their plans, ensuring users can try out the product before committing for a long term. 
• Caters to all business sizes: Whether you have a company size of 1-4 employees or 1000+ employees, CallHippo caters to all with a variety of pricing options and features available. 

Cons of CallHippo Pricing

• Many hidden charges: CallHippo charges extra money for several crucial VoIP features. For example, call recording is available only if you upgrade to a professional plan, caller ID comes at a price tag of $100, and AI feature comes at $10 per user per month. Many VoIP providers, such as Emitrr, offer these features at a much cheaper price.
• Unlimited minutes aren’t really unlimited: CallHippo’s unlimited minutes are only applicable to mobile and landline numbers. You are required to spend per minute for any calls you make to special numbers such as toll-free numbers, vanity numbers, etc.
• Automations are locked behind higher plans: With CallHippo, you can’t put your business on autopilot mode unless you spend on their higher-tiered plans. For example, CallHippo’s best CRM integrations, holiday routing, and warm and cold transfers come with their second-highest tired plan (Ultimate at $42 per user per month). This is a classic example of pricing manipulation.  
• Unnecessary texting limits: CallHippo offers only 100 SMS per month with their second-tiered plan. If you require texting to only a dozen people, then this may suffice. But in order to unlock 1,000 SMS messages per month, you need to choose their most expensive plan. 
• Call forwarding charges: CallHippo charges users twice for forwarded calls. You can expect to pay $0.020 per minute for inbound and $0.018 per minute for outbound calls. 
• Some basic features come at a high cost: CallHippo does not offer many crucial features such as IVR, call reminder, 24×7 support, embedded dialer integration, custom greetings, routing, etc. unless you choose their most expensive plan priced at $42 per user per month. 
• Unreliable customer support: If you purchase CallHippo’s low tier plan, then be ready to receive below average support with poor resolution and longer response time. Here’s what customers are saying: “The phone quality is bad. Calls drop 60% of the time. ALL my 40+ users were complaining. You know it’s a bad company investment when your employees’ TOP WhatsApp group is called ‘CallHippo Daily Issues.’ Our Helpdesk TOP tickets became ‘call hippo problems’ very quickly. CallHippo keeps asking us to give a 5 stars review against a 150$ voucher. And yet, they keep trying to charge us even after we dropped them.” G2

Emitrr Pricing

Emitrr’s pricing is much more affordable compared to CallHippo with standard plan starting at just $20 per user per month and going as high as just $30 per user per month. And you’d think lower price means fewer features or poor quality or customer service, but that’s not the case with Emitrr at all. By paying just $1 extra, you get way more features than CallHippo, such as number porting, HD voice, mobile, and app, among others. 

For those wondering, Emitrr offers different pricing plans for different capabilities. For VoIP, there are 2 pricing plans – Standard and Professional. 

Name of the plan	Pricing if paid annually	Pricing if paid monthly
Standard	$20 per user per month	$25 per user per month
Professional	$25 per user per month	$30 per user per month

Key features of Standard Plan: 

• Calling (1000 mins/user)
• HD Voice
• Call Hold Music
• Call Recording (manual)
• Call Queue Groups
• Call Extensions
• Call Routing (During and After Hours)
• Call Transfer
• Call Forwarding
• Number Porting
• Contact Sync
• Set personal working hours
• Mobile App

Key features of Professional Plan: 

Everything in Standard plus

• Call Transcription
• IVR (Interactive Voice Response)  / Call Tree
• Call Recording (automated)
• Missed Call Auto Text
• Call Conference
• Voicemail Transcription
• HIPAA Compliance
• Access Management 
• And more..

How Emitrr Offers Better Value for Money as Compared to CallHippo?

Is CallHippo worth it? The answer is that it varies based on your needs. While its pricing starts at $18 per user per month, the features included are minimal, and to access the most useful features you are forced to choose their high-tired plans. CallHippo might be suitable for larger global companies requiring a customizable customer service VoIP solution.

So why settle for less when you could choose a better alternative at a more affordable price? Here’s why we believe Emitrr might be a superior VoIP phone system for your business:

Affordable & straightforward pricing

Emitrr offers two pricing options, straight and simple. No gimmicks, no pricing manipulation unlike CallHippo.

Here’s what you can expect from Emitrr’s plans:

Standard Plan

Starts at $20 per user per month if billed annually and $25 per month if billed annually. The plan includes 1000 mins/user, mobile app, features like call routing, call forwarding, call queue, call recording, call hold music, call routing during and after hours, working hours set up, and more. 

Professional Plan

Starts at $25 per user per month if billed annually and $30 per month if billed annually. The plan includes everything in the standard plan, plus IVR, call transcription, missed call auto text, conference calls, access management, HIPAA compliance, and more. By just paying $5 more, you can get almost all the features that are essential for a business to improve customer communication via call. 

AI-driven SMS and messaging

While both platforms offer SMS capabilities, Emitrr goes a step further with AI-powered messaging that automates responses, follows up with customers, and manages bulk messaging efficiently. MightyCall’s SMS features are more basic, with limited automation.

No hidden charges

Emitrr is committed to transparency and does not impose any hidden fees, including training or setup costs. All expenses are clearly outlined during the onboarding call, so customers know exactly what their monthly costs will be. This clarity helps ensure that your business budget remains unaffected by unexpected charges.

Pay for what you choose

If you’re hesitant to pay for features you don’t use, we’ve got you covered. Simply reach out to Emitrr’s team to create a customized package that includes only the essential features for your business, ensuring you only pay for what you truly need.

Add unlimited users & up to 5 numbers

CallHippo charges extra for every additional number or lines that you may want to add, however, Emitrr offers up to 5 free numbers/lines with no added cost. Anything more than that is $5 per number. Furthermore, Emitrr allows for unlimited users, enabling you to add as many team members as needed—perfect for growing businesses looking to scale efficiently.

Easy Integration with CRM Software

While CallHippo’s basic plan lacks integration options, users have noted that the integration process can be time-consuming and complex. In comparison, Emitrr seamlessly connects with over 500 tools and software such as Hubspot, Mailchimp, Athenahealth, Dentrix, Salesforce, etc., ensuring that your customer data syncs effortlessly and your business operations run smoothly without interruption. 

Unparalleled customer support

Emitrr boasts a perfect 5/5 rating on Capterra, highlighting our commitment to exceptional customer support. With Emitrr, you’ll never feel stranded; our support team is available 24/7, ensuring you receive prompt and effective solutions to any challenges you may encounter.

FAQs

Conclusion

To conclude, CallHippo’s pricing may appear cheaper, but it is not really, given the negligible features it comes with with its low-tier plans. If you are willing to cash out more money, only then it could be of great use to you, but then again, you can find everything it offers for a cheaper price. 

CallHippol may be a good option to consider for customer service or sales-related businesses because of the high customization and features the software offers. But if you want something more affordable no matter from which business industry you belong, Emitrr is a way better choice in terms of pricing, value for money, features, and customer support, among other things. Book a free demo call with Emitrr today to make the switch without breaking the bank.