Grasshopper Vs Google Voice: Compare Pricing, Features & More

Introduction 

Grasshopper and Google Voice are two popular voice calling software that businesses have been using for their calling needs. In this article we will help you understand how they perform in terms of the features they offer, their pricing plans, their support options, integrations and customer reviews. 

To create a level playing field we have also introduced Emitrr as the third platform to see how Google Voice and Grasshopper stack up against Emitrr. 

About Grasshopper

Grasshopper is a popular virtual phone system that offers a second phone number to businesses, allowing them to keep their personal and professional calls separate. The platform allows for both calls and messaging and offers several features, including call forwarding, voicemail transcription, simultaneous call handling, customer greetings, and more. 

About Google Voice 

Google Voice is a business phone system that one can use for personal and business use. The personal plan is a free plan and the business plan offers 3 pricing plans. It allows you to take phone calls from mobile phones, laptops and deskphones and stay connected on the go.

Grasshopper vs Google Voice: Feature Comparison

Let’s see how Grasshopper and  Google Voice stack up against each other and Emitrr in terms of the features they offer. 

Here are the top features that you must look for while picking your ideal VoIP platform.

• Call Routing: It is the process of directing incoming calls to specific extensions or departments based on predefined rules.
• Call Forwarding: It automatically redirects incoming calls to another number or device.
• Call Recording: Record call conversations for quality assurance, training, or compliance purposes.
• IVR: Interactive Voice Response system for automated call handling and routing based on caller input.
• Reporting and Analytics: Track call metrics and generate insights to improve performance and efficiency.
• Activity Dashboard: Provides real-time overview of call activities, including call volume, duration, and status.
• Call Disposition: Log and categorize call outcomes such as sales, support, or follow-up needed.
• Call Queue: Manage incoming calls by placing them in a queue until an agent becomes available.
• Call Transfer: Seamlessly transfer ongoing calls to another extension or colleague.
• VoIP: Voice over Internet Protocol enables making calls over the internet rather than traditional phone lines.
• Voicemail Transcription: Convert voicemail messages into text for easy reading and reference.
• Ring Groups: A ring group is a group of phone numbers, extensions or physical telephones that ring together, simultaneously, when one extension number or extension is dialed.
• Data Security Compliance: It means securing data from unauthorized access, security breaches and ensuring privacy of the data. One important data compliance used in the healthcare industry is the HIPAA. So if your business is a healthcare one, HIAA compliance needs to be your utmost priority. 
• Missed Calls To Text: This feature allows businesses to send a text message if no one is able to attend a customer call, resulting in a missed call. 

Key Highlights: 

• Emitrr is the only platform that offers all of the features mentioned in the table above. 
• Grasshopper only offers 8/14 features mentioned in the table above. Grasshopper offers all the features in all of its plans. 
• Google Voice offers 11/14 features mentioned in the table above. Call recording, ring groups, and advanced reporting are only available on higher plans. 

Grasshopper vs Google Voice: Pricing Comparison

In terms of pricing, Grasshopper offers flat rates, while Google Voice pricing model is per user based. Google Voice certainly is more cheaper than Grasshopper. 

Grasshopper Pricing 

• True Solo: $18 per user per month 
• Solo Plus: $32 per month 
• Small Business: $70 per month

Google Voice Pricing

• Starter: $10 per user per month
• Standard: $20 per user per month
• Premier: $30 per user per month

Emitrr pricing 

Emitrr’s pricing starts at $30 per month (you pay for what you use). To get a custom quote from Emitrr, you can get in touch with them from here. 

Key Highlights:

• Emitrr has the highest value for money rating among the three platforms. 
• Google Voice is the cheapest solution.

Grasshopper vs Google Voice: Support Comparison

Grasshopper Support

Grasshopper has a rating of 4.4/5 stars for its customer support n Capterra. Here’s a list of all the support channels that Grasshopper offers:

• 24/7 (Live rep)
• Chat
• Phone Support
• Knowledge Base
• FAQs/Forum
• Email/Help Desk

See what customers are saying about the Grasshopper’s customer support:

“ Support is useless, references to a support portal (to see current/past inquires) is referenced but no long available to account holders. “ (Capterra)

“ Responsive customer support, but not willing to take your issue back to the internal team to see if it’s a viable issue to warrant resolution.” (Capterra)

Google Voice Support

Google Voice has a customer support rating of 4.2/5 on Capterra. It provides the following support channels:

• FAQs/Forum

Emitrr Support

Emitrr scores 5/5 for its customer support on Capterra.

It offers support in the following formats: 

• Knowledge Base
• Email/Help Desk
• Chat
• FAQs/Forum
• Phone Support
• 24/7 (Live rep)

Here is what customers have to say about Emitrr’s support: 

“Their support team is amazing, quick, and always helpful!” (Capterra)

“ Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.” (Capterra) 

Key Highlights:

• Google Voice offers no real time support option. The only manner in which you can receive support is through posting your queries o the Forum. 
• Emitrr has the highest rating for customer support among the three (5/5) 
• Emitrr and Grasshopper both offer all types of support. 

Grasshopper vs Google Voice: Integration Comparison

Grasshopper Integrations

Here are some of the Grasshopper integrations:

• Google Voice 
• Skype
• Live Chat 
• Zapier 
• Shift 
• Edificius 
• Shift 
• Volusion 
• Grasshopper Connect
• Firepoint 

Google Voice Integrations

Google Voice can integrate with the Google Eco system and some CRMs such as:

• Google Calendar
• Google Meet 
• Salesforce
• Hubspot
• Zoho 

Emitrr Integrations

Here are some of Emitrr integrations

• Zapier
• HubSpot
• Mailchimp 
• AthenaHealth
• Denticon
• Curve Hero
• Dentrix Enterprise
• Dentrix
• Dentrix Ascend
• Dolphin
• DrChrono
• Eaglesoft
• OpenDental
• eClinicalWorks
• Orthotrac
• Practiceworks
• Kareo
• Acuity Scheduling
• HousecallPro

And more…

Key highlights:

• Emitrr offers the highest number of integrations among the three. 

Grasshopper vs Google Voice: Review Comparison

Grasshopper Review

Grasshopper has an overall rating of 4.4/5 on Capterra.

Google Voice Review

Google Voice has an overall rating of 4.5/ 5 on Capterra. Here is what customer have to say about Google Voice:

Emitrr Reviews

Emitrr has an overall rating of 4.8/5 on Capterra. Here is what customers have to say about Emitrr. 

Here is what customers have to say about Emitrr:

Key Highlights:

• Emitrr has the highest user satisfaction rating of 4.8, among the three. 

Grasshopper vs Google Voice: The Verdict 

Let’s do a quick recap of all the sections that we discussed above to gain a fair understanding of the platforms: 

• Grasshopper offers 8/14 mentioned features while Google Voice offers 11/14. 
• Grasshopper offers all listed features regardless of the pricing plan while Google Voice offers mst of the features in its higher tiered plans only. 
• Google Voice starts at $10 per month per user making it the cheaper option. 
• Grasshopper offers unlimited users in all its pricing plans. 
• Google Voice does not offer live support services, and the only way to connect with support is via the support forum, whereas Grasshopper offers better support with various support channel options available.
• Grasshopper has more integrations than Google Voice. 

So which platform should you choose? Honestly, it depends.

We’d recommend Grasshopper if: 

• You have a healthcare business as Grasshopper is HIPAA compliant. 
• Your company requires multiple phone numbers for different customer service teams and foresee scaling support operations
• Hands on and reachable support is important to your business. 
• Your require multiple integrations. 
• You need details reports about your calls. 

We’d recommend Google Voice if:

• You are a freelancer or solopreneur who doesn’t need much advanced call management features and do not require multiple users. 
• You don’t run a  company with more than 5-10 employees that need multiple extensions and telephone numbers.
• Support isn’t much important to you. 
• You do not require many integrations 

Grasshopper vs Google Voice vs Emitrr: Why is Emitrr the better platform? 

As you can see from the image above, Emitrr outperforms both Grasshopper and Google Voice in terms of its ratings. We can also summarize from the sections above that:

• Emitrr offers all the mentioned features 14/14. 
• Emitrr has the highest value for money(4.9) and you only pay for the services you use.
• Emitrr’s support is the best in the game with a  5/5 rating, offering all types of support channels. 
• Emitrr offers over 1000+CRM integrations. 

Apart from calling features, Emitrr also offers advanced texting features that allow businesses to offer a more comprehensive service to their customers. Here is a list of calling and texting features offered by Emitrr.

• Call forwarding feature through a key press to the phone number, extension, call queue groups, ring Everyone or to another call tree. 
• With Emitrr’s VoIP, you can set up call groups with multiple extensions/team members.
• Select and define call routing for each call queue group. 
• Sequential and simultaneous call forwarding.
• Customers get multiple transmission solutions in case of a missed call such as another extension, another number, or a call being transmitted to voicemail.
• With Emitrr, you can set up multiple extensions for every individual.
• Emitrr allows you to set up user hours, user availability by day, or call forwarding rules for each user.
• You can set up VoIP to ring everyone or ring an extension during working hours or even after hours. 
• With Emitrr’s VoIP, forward calls to the call tree/IVR system. 
• Automatically record calls to get important information. 
• Setup general business hours for ease of use.
• Send two-way personalized texts on a bigger scale.  
• Send group texts for better team efficiency.
• Send bulk messages for business scalability. 
• Import your contact list with just a few clicks. 
• Emitrr supports more than 1000+ integrations to easily sync data from your current CRM. 
• Send automated texts, emails, and voice. 
• Send personalized follow-ups to customers via texts and drip campaigns.

Apart from the additional features, here are some other factors that make Emitrr stand out from Grasshopper and Google Voice: 

• The platform is very easy to use.
• If you’re migrating from another texting platform, there’s no learning curve involved.
• The value for money of this software is pretty good as the pricing plans are affordable and you only pay for what you use. 

Grasshopper vs Google Voice: FAQs

Conclusion

In this Grasshopper vs Google Voice comparison, we gave you a feature-by-feature comparison of both platforms and also helped you compare their features, reviews, support, integrations, and pricing plans. If you haven’t made a decision yet, make sure to take your time and mindfully select the platform that floats your boat.

If you liked Emitrr and wish to know more about its offerings, feel free to book a demo – https://emitrr.com/schedule/