8 healthcare automation tasks to increase efficiency in your practice
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Digital assistants and automation have taken over our life. From asking “hey siri, what’s the weather today” or “Ok google turn off the lights”, technology has truly taken over our lives and made it easier. The efficiency with which we get our tasks done with digital assistants can truly solidify their relevance in these times.
That being said, healthcare practices should not shy away from embracing healthcare automation and technology. It has the potential to make the entire operation smoother and improve efficiency. Automation in the office is one of the most important trends for practices to consider as healthcare automation presents an array of possibilities.
But first, what is automation?
According to IBM, in simple words, Automation is a term for technology applications where human input is minimised.
What is healthcare Automation?
Automation in healthcare or healthcare automation helps improve patient outcomes. Technology and automation is used to make operations easier in a healthcare practice and improve the quality of patient care. Healthcare automation can be used in many areas, some of which are patient interaction and patient experience. By making use of automation in healthcare, the process can be optimzed for better patient experience. What exactly can you automate to make this happen?
Healthcare automation - What to Automate?
Next, you might ask, where can you minimise human input in your healthcare practice? This is where we can help you out! Read on to find out how healthcare automation can increase efficiency in your dental practice.
- Intake forms
Most patients find the process of entering a dental practice and filling the intake form on a clipboard really tedious. This time-consuming process can be significantly reduced by providing the patients an option to pre-fill the form digitally before coming into the office.
Not only will it help in reducing errors in the form, but also be able to integrate with your PMS if required. The entire patient onboarding process can be made smoother for both you and the patient.
Digital forms are going to pave the way for future patient information intake, this healthcare automation will be here to stay!
- Treatment plan follow-ups
A patient is more likely to stay engaged if they are in constant communication with you. Automated treatment follow-ups are a great way to show the patients that you care.
What are they? Once the patient’s appointment is over the doctor may hand a list of instructions that the patient needs to follow until the next visit. Along with a printed copy of the instruction received on the day of the appointment, you can also schedule automated follow-ups via email or SMS that can be personalized accordingly.
Along with helping you keep the patients engaged, it will most importantly also help the patient to keep their health in check.
- Get your patients back into the office with recall lists
Regular check-ups timed out properly are quite important to make sure that the patient is in perfect oral health. But as you know, getting people back to your healthcare practice can be tricky. For example, a patient came to your practice for a cleaning. Six months later, they probably need to get it done again, but these things patients tend to not be updated about. What can you do from your end then? Remind them!
With healthcare automation recall list capabilities, you will be able to set a reminder for the next visit as soon as the patients step out
- Automate Reminders
Patients undergoing a specific treatment need to ensure that they keep up regular visits. How will you keep them informed about those? You use healthcare automation such as automated reminders.
By using automated reminders you will be able to schedule reminders to go according to the time period you set. This means that you can set reminders to go a week before the appointment and or a day before, an hour before etc.
These reminders will keep the patients engaged and make sure that they don’t miss out on the appointment.
- Automated Payment collection
Another area where you can use automation is payment collection. Even before a patient is done with their appointment or a complete treatment you can schedule automated payment messages. These messages can contain a link to the payment.
- Improve patient experience through surveys and forms
Improvement comes when you get to receive feedback on your current performance
Obviously, every practice aims to provide the best to their patients. This not only ensures that they return to your practice but also helps bring new patients. So, how should you go about it?
You ask your current patients about their experiences. This process can be tedious to do manually, and this is where automation comes in. Through automation you can select a list of contacts you want to receive feedback from and schedule text or email messages with survey links or forms asking for their input. The responses collected can be viewed with a software like Emitrr.
Sending the messages and tracking the metrics all of it can be done under one platform.
- Automate Marketing Campaigns
Whether it is an announcement of a new service or a referral program you can automate the whole marketing process. Simply type in the message, whether it be email or text, select a list of contacts you wish to send the campaign to, and finally schedule the message to be sent according to your choice.
It not only stops here, you can also schedule follow up messages to be sent after the main message. All of this can be done through automation. Sweet deal isn’t it?
All the time that would have been spent curating messages for different channels can be done through one single Software like Emitrr.
- Collect and Monitor reviews
Reviews are the backbone of any successful practice. They show prospective new patients that your practice is the best and can be relied upon. So religiously collecting reviews and also monitoring and responding to them should be of utmost importance.
But hold up! There are so many review platforms out there, how can you ensure you gather sufficient reviews across all these platforms?
For example, with Emitrr you will be able to
1) Increase your reviews, by sending out review requests through automation. These review requests can again be in text or email form and can contain the link to the relevant platforms where you wish to obtain feedback/reviews.
2) Monitor and respond to reviews that you receive across all platforms under one dashboard. Responding to negative reviews is as, if not more important than responding to positive reviews.
Automation has the ability to make all spheres of operation in a healthcare practice extremely easy and efficient. Healthcare automation will help your staff perform better, save tons of time and help deliver the best patient experience.
There are tons of tools out there that can help make your practice operations simpler and more effective, you just need to know what you are looking for. We might be biased but we suggest looking into Emitrr as a starting point, it will definitely help your practice grow!