Top 10 Texting Software For HubSpot SMS Integration

Introduction

In today’s fast-paced digital world, businesses need seamless communication tools to engage with their customers effectively. HubSpot, a leading CRM platform, offers powerful marketing, sales, and customer service solutions, but it lacks built-in SMS capabilities. That’s where third-party texting software comes in. Integrating SMS with HubSpot enables businesses to automate text messaging, enhance customer interactions, and drive engagement directly from their CRM.

In this blog, we’ll explore the top 10 texting software that integrates with HubSpot, highlighting their key features, benefits, and how they can help streamline your communication strategy. Whether you’re looking for automated workflows, two-way messaging, or bulk SMS capabilities, these tools will help you make the most of your HubSpot CRM.

About Hubspot SMS Integration

HubSpot SMS integration allows businesses to send and receive text messages directly within their HubSpot CRM, enhancing communication and engagement with leads, customers, and prospects. Since HubSpot does not have a built-in SMS feature, integrating third-party texting software enables businesses to leverage SMS for marketing, sales, and customer support efforts.

With SMS integration, users can:

• Automate text messages through HubSpot workflows.
• Send personalized one-on-one messages from contact records.
• Set up bulk messaging campaigns for promotions or reminders.
• Track SMS engagement with analytics and reports.
• Improve response rates and customer interactions.

By integrating SMS with HubSpot, businesses can create a more streamlined, efficient, and responsive communication strategy, ensuring they reach their audience through one of the most direct and effective channels available—text messaging.

Benefits of Hubspot SMS Integration

Integrating SMS with HubSpot enhances business communication by making it faster, more direct, and highly effective. Here’s how it benefits businesses:

Higher Engagement and Open Rates

SMS has an open rate of over 98%, making it one of the most effective communication channels. Unlike emails, which often go unread, text messages are typically opened within minutes, ensuring that your message reaches the audience quickly.

Automated and Timely Messaging

With HubSpot workflows, businesses can automate text messages for various scenarios, such as appointment reminders, follow-ups, order confirmations, and promotional campaigns. This reduces manual work while ensuring timely communication with leads and customers.

Personalized Customer Interactions

By leveraging HubSpot’s CRM data, businesses can send highly personalized text messages based on customer behavior, preferences, or past interactions. This level of personalization helps build stronger relationships and improves response rates.

Seamless Two-Way Conversations

Unlike traditional bulk SMS services, HubSpot SMS integration allows businesses to engage in real-time, two-way messaging. Whether it’s answering customer queries, addressing concerns, or gathering feedback, businesses can maintain meaningful interactions.

Higher Conversion Rates

SMS plays a crucial role in lead nurturing and sales follow-ups. Sending timely and relevant messages—such as limited-time offers or abandoned cart reminders—helps businesses convert leads into customers more effectively.

Centralized Communication History

All SMS interactions are recorded within HubSpot’s CRM, providing teams with a comprehensive view of customer conversations. This improves collaboration, ensures consistent messaging, and helps track customer journeys seamlessly.

Bulk Messaging for Marketing Campaigns

Businesses can send mass SMS campaigns to segmented audiences for promotions, event reminders, and product launches. Since SMS has a higher engagement rate, it serves as a powerful marketing tool to drive customer actions.

Enhanced Customer Support

SMS provides a quick and convenient way for customers to reach out for support. Whether it’s answering FAQs, resolving issues, or sending service updates, SMS ensures a better customer experience with minimal wait times.

Performance Tracking and Analytics

HubSpot’s analytics tools allow businesses to track SMS open rates, response rates, and overall engagement. This data helps optimize future messaging strategies and improve campaign effectiveness.

Seamless Multi-Channel Marketing

SMS integration works alongside email, social media, and other marketing channels within HubSpot, enabling businesses to create a unified and consistent customer experience across all touchpoints.

How to choose the right phone system for Hubspot SMS integration?

Selecting the right phone system for HubSpot SMS integration is crucial to ensuring smooth communication, automation, and customer engagement. Here are key factors to consider when making your decision:

Seamless HubSpot Integration

Ensure that the phone system offers native integration or supports HubSpot via API or third-party connectors like Zapier. A well-integrated system allows for syncing contact records, automating workflows, and logging conversations directly in HubSpot.

Two-Way Messaging Capabilities

Choose a system that supports both sending and receiving SMS messages within HubSpot. Two-way texting is essential for customer interactions, support, and follow-ups.

Automation & Workflow Compatibility

Look for a system that works with HubSpot’s automation features. The ability to trigger SMS messages based on customer actions (e.g., form submissions, appointment bookings) improves efficiency and engagement.

Compliance & Security

Ensure the provider complies with SMS regulations like TCPA (USA), GDPR (Europe), or other relevant local laws. Features like opt-in management and unsubscribe options help maintain compliance and protect your business from legal issues.

Scalability & Pricing

Assess whether the system can grow with your business. If you plan to send high volumes of SMS or expand into different regions, choose a provider that offers flexible pricing plans, bulk messaging, and scalable options.

Multichannel Capabilities

Some phone systems offer voice, SMS, MMS, and even WhatsApp integration within HubSpot. If you need a multichannel communication strategy, opt for a system that supports various messaging options.

Analytics & Reporting

A good phone system should provide detailed SMS performance insights such as open rates, response rates, and delivery status. This helps in tracking campaign effectiveness and optimizing future messaging efforts.

Ease of Use & Support

Consider platforms with user-friendly dashboards, mobile accessibility, and responsive customer support. If you need technical assistance, ensure the provider offers reliable support channels like chat, email, or phone.

Custom Branding & Personalization

For better engagement, look for features like personalized messaging, custom sender IDs, and branding options that align with your company’s communication strategy.

Trial or Demo Availability

Before making a final decision, check if the provider offers a free trial or demo. This helps in evaluating whether the system meets your business needs without committing to a long-term contract.

How does the Hubspot SMS integration work?

HubSpot SMS integration allows businesses to send, receive, and automate text messages directly from their CRM using third-party SMS providers. Here’s how it works:

1. Connecting an SMS Service – Businesses integrate a third-party SMS platform via native HubSpot integrations, API connections, or automation tools like Zapier.
2. Syncing Contacts & Conversations – SMS messages sync with HubSpot’s CRM, logging conversations within contact records for a unified customer history.
3. Sending SMS Messages – Users can send one-on-one messages for personalized communication or bulk SMS campaigns for promotions and updates.
4. Automating SMS via Workflows – SMS can be triggered based on customer actions, such as appointment reminders, follow-ups, or abandoned cart notifications.
5. Two-Way Messaging & Engagement – Some integrations allow real-time two-way texting, improving customer interactions and response times.
6. Tracking & Analytics – Businesses can track delivery rates, open rates, and responses, helping optimize messaging strategies.
7. Compliance & Opt-in Management – Most integrations ensure TCPA and GDPR compliance, managing opt-ins and opt-outs seamlessly.

By integrating SMS with HubSpot, businesses can enhance communication, improve engagement, and streamline customer interactions—all within a centralized CRM platform.

Top 10 Texting Software for HubSpot SMS Integration

1. Emitrr
2. Sakari
3. SlickText 
4. Salesmsg
5. Heymarket
6. Textline
7. Text Us
8. Sinch
9. Kaleyra
10. EZ Texting

A Deeper Look Into The Top 10 Texting Software for HubSpot

1. Emitrr Overview

Emitrr is one of the best in class texting software that offers a variety of features such as sending personalized messages, bulk/mass texting, reminders, confirmations, online scheduling, missed call-to-text, group texting, and more. Along with a vast range of features, Emitrr also offers the most efficient support channels for better user engagement. Emitrr’s features ensure customer satisfaction and high customer engagement, which is vital for businesses.

Emitrr Key Features

• 2-way text messaging: Allow customers to send replies to your SMS & start a conversation.
• Mass/bulk texting: Send out SMS to large groups of people.
• Group texting: Send messages in groups and get replies on the same text thread.
• Recurring texts: Schedule recurring SMS for providing appointment or booking updates, for promotion and SMS marketing purposes, etc.
• MMS messaging: Send multimedia messages that include images, videos, etc.
• Drip campaigns: Send a series of personalized messages to your contact list.
• Integrations: Connect with third-party apps and automate your workflow with Zapier, HubSpot, MailChimp, Denticon, AthenaHealth, Salesforce, HoueCall Pro, and more!!!
• Contact management: Manage, tag, and categorize all your contacts.
• Unified inbox: Manage and access conversations happening on different platforms, Web, Facebook, phone, etc., in one single place.
• Personalization: Send custom messages to customers.
• Automation: Send replies or scheduled messages to your customers.
• Segmented list: Classify customers & keep conversations separate.
• Reports: Track customer service volume, response time, resolution time, etc.
• Chat-based SMS survey: Send survey forms, review links, etc. to gather customer feedback.
• Custom field & templates: Utilize pre-existing SMS templates, create new ones, or customize them to send customer service SMS.
• Auto-replies: Offer quick responses to frequently asked questions
• Landline texting: Text-enable your existing landline number and use it to send SMS.
• Export chats: Safely transfer chat data from one platform to another
• Opt-outs: Give options to your customers to opt out of your messages.
• Link shorteners: Share tracking or review links in a presentable format.
• Web chat to text: Continue conversations in your inbox that started on the website.
• Conversation tagging & folders: Tag conversations based on their nature, category, response, etc., for easy identification.
• Bilingual messaging: Conversate with users in more than one language.
• VoIP: Enjoy calling features like IVR, edit extensions, call recordings, calling analytics, call transfers, disposition, voicemail transcription, and more.
• Reputation management: Build your online reputation across Google, Yelp, Facebook, etc., with tools like survey automation, feedback tracking, link sharing, and more.

Emitrr Pros

• Best Customer Service: Emitrr offers exceptional customer service and even boasts a solid 5/5 star rating on Capterra for the same.
• Feature-filled product: From secure chat options to drip campaigns and many more, Emitrr comes with a wide range of texting features.
• Customization at a great price: You can get a customized price quote depending on your texting volume.
• 100% transparency, no hidden charges: Emitrr offers complete transparency in pricing and does not surprise you with hidden charges later. 

Emitrr Cons

Emitrr keeps adding new features and there is no major issue with this software. 

Emitrr Pricing

For SMS, Emitrr offers a text-based pricing model that starts at $149 a month.  

Emitrr Support Channels

• Live chat: Chat with Emitrr’s live representatives
• Phone: Call Emitrr at +1 (210) 941-4696
• Email: Send email to Emitrr’s support team at support@emitrr.com
• Knowledge base
• FAQs/forum
• SMS 

Emitrr Reviews & Ratings

Emitrr has a solid 5/5 star rating on Capterra and here’s what customers are saying about it: 

“You have it all integrated into one platform, the signatures, the amount of characters, you can attach files, send photos. You can create and send forms. Unlimited amount of things we can use and take advantage of.”

“I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn’t break the bank and this meets all our needs (and then some) without making us feel overwhelmed.”

Source: Capterra

2. Sakari Overview

Sakari is a cloud-based SMS platform designed for businesses to send and receive text messages seamlessly. It integrates natively with HubSpot, allowing users to automate SMS communication within their CRM workflows. Sakari is best suited for marketing, sales, and customer service teams looking for an easy-to-use messaging solution. With features like bulk messaging, automation, and two-way texting, Sakari helps businesses enhance engagement and streamline communication.

Sakari Key Features

• HubSpot Native Integration – Directly integrates with HubSpot for SMS automation and logging.
• Two-Way Messaging – Supports conversational texting with customers and leads.
• Automated SMS Workflows – Enables trigger-based messages for follow-ups and reminders.
• Bulk Messaging – Allows businesses to send SMS campaigns to multiple contacts at once.
• Delivery Status Tracking – Provides real-time message delivery insights.

Sakari Pros

• Seamless integration with HubSpot for automation.
• Easy-to-use interface with quick setup.
• Supports international messaging.

Sakari Cons

• Limited customization options for SMS templates.
• No MMS support for multimedia messages.
• Higher pricing compared to some competitors.
• Limited advanced analytics and reporting.
• Does not offer a mobile app.

Sakari Pricing

• Pay-as-you-go Plan – Starts at $16/month for 500 messages.
• Business Plan – Starts at $34/month for 1,000 messages.
• Enterprise Plan – Custom pricing based on volume.

Sakari Support Channels

• Email Support
• Live Chat
• Knowledge Base
• Phone Support (for higher-tier plans)

Sakari Reviews & Ratings

Sakari has an overall rating of 4.5 out of 5 on Capterra. Here’s what their customers say about them – 

“The design and usability of the web interface is still a bit clunky. It doesn’t seem to remember the sort order or column selections which is a pain. The mobile app keeps logging itself out and is therefore not very useful. I’m a little anxious that there is no two-factor authentication on login. Everything else we use has 2FA.”

“I’ve been getting bad support as a new customer for six weeks. Each time a rep tells me what to change on my website to get approved, I do it, and then it gets rejected.”

Source: Capterra

3. SlickText Overview

SlickText is a robust SMS marketing platform designed for businesses looking to engage their audience through text messaging. While it primarily focuses on marketing, it also integrates with HubSpot to enhance customer communication. It offers automation, segmentation, and compliance management features, making it ideal for businesses wanting to run SMS campaigns efficiently.

SlickText Key Features

• List Segmentation – Allows businesses to target specific customer groups.
• MMS Messaging – Supports multimedia messages for richer communication.
• Drip Campaigns – Automates SMS sequences for lead nurturing.
• Two-Way Messaging – Enables direct conversations with customers.
• Keyword-Based Opt-ins – Helps grow subscriber lists with custom keywords.

SlickText Pros

• Strong compliance features (opt-in management and TCPA compliance).
• User-friendly interface with automation tools.
• Supports both SMS and MMS messaging.

SlickText Cons

• Limited HubSpot integration compared to competitors.
• Expensive for businesses with high-volume messaging needs.
• No pay-as-you-go option; all plans are subscription-based.
• Limited support for international messaging.
• No built-in CRM features.

SlickText Pricing

• Basic – $29/month for 500 messages.
• Step Up – $49/month for 1,000 messages.
• Lil Bro – $79/month for 2,000 messages.
• Big Bro – $139/month for 3,600 messages.
• Baller – $189/month for 7,200 messages.
• Enterprise – Custom pricing for high-volume needs.

SlickText Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center

SlickText Reviews & Ratings

SlickText has an overall rating of 4.8 out of 5 on Capterra. Here’s what their customers say about them –

“ I wish I could send emojis easier without it eating up all of my characters and that sending images didn’t use up so many points, but I think that’s just how it is. I do not like the maximum characters for texts.”

“ The only thing that could use some are of opportunities is being able to re-send a text to just one person at just 1 click of a button instead of a whole group.”

Source: Capterra

4. Salesmsg Overview

Salesmsg is a two-way business texting platform built for sales and customer engagement. It integrates seamlessly with HubSpot, making it easy to send and receive SMS directly from the CRM. The platform is designed for teams, offering shared inboxes, automation, and MMS support to enhance customer communication.

Salesmsg Key Features

• HubSpot Integration – Native integration for automated and manual SMS.
• Two-Way Messaging – Real-time conversations via text.
• Shared Team Inbox – Allows multiple team members to manage SMS.
• MMS Messaging – Supports sending images and media.
• Call Forwarding – Routes inbound calls to a designated phone number.

Salesmsg Pros

• Strong automation capabilities within HubSpot.
• Supports MMS for richer engagement.
• User-friendly interface with shared inbox functionality.

Salesmsg Cons

• Pricing is higher compared to similar platforms.
• No bulk SMS sending option.
• Limited analytics and reporting features.
• Only available in the U.S. and Canada.
• No mobile app for on-the-go messaging.

Salesmsg Pricing

• Starter Plan – $25/month for 500 messages.
• Pro Plan – $49/month for 1,000 messages.
• Premium Plan – $99/month for 2,500 messages.
• Enterprise Plan – Custom pricing available.

Salesmsg Support Channels

• Live Chat
• Email Support
• Help Center

Salesmsg Reviews & Ratings

Salesmsg has an overall rating of 4.6 out of 5 on Capterra. Here’s what their customers say about them – 

“It was good initially other than getting logged out on my phone app frequently. I ran into issues with messages not be delivered and the customer service team refused to talk to me to help resolve. I definitely do not recommend using this company. Customer Service unwilling to speak with me to resolve deliverability issues with messages.”

“The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.”

Source: Capterra

5. Heymarket Overview

Heymarket is a business messaging platform designed for customer support, sales, and marketing teams. It integrates with HubSpot, allowing businesses to send SMS and manage conversations within their CRM. Heymarket supports multiple communication channels, including SMS, Facebook Messenger, and WhatsApp, making it a great option for omnichannel messaging.

Heymarket Key Features

• HubSpot Integration – Syncs contacts and automates messaging.
• Omnichannel Messaging – Supports SMS, Facebook Messenger, and WhatsApp.
• Shared Inbox – Teams can collaborate on customer conversations.
• Scheduled Messages – Allows users to send texts at specific times.
• Custom Templates – Enables businesses to create pre-set responses for quick replies.

Heymarket Pros

• Supports multiple messaging channels beyond SMS.
• User-friendly dashboard with team collaboration tools.
• Strong automation features for customer engagement.

Heymarket Cons

• Pricing is higher than some competitors.
• Limited bulk SMS capabilities.
• No free plan or trial available.
• Lacks advanced analytics for campaign tracking.
• Requires additional setup for full HubSpot automation.

Heymarket Pricing

• Standard Plan – $59/month for 1,000 messages.
• Plus Plan – $119/month for 2,500 messages.
• Pro Plan – $249/month for 10,000 messages.
• Enterprise Plan – Custom pricing available.

Heymarket Support Channels

• Email Support
• Live Chat
• Help Center
• Phone Support (for higher-tier plans)

Heymarket Reviews & Ratings

Heymarket has an overall rating of 4.5 out of 5 on Capterra. Here’s what their customers say about them –

“The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great! (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away.”

“The integration with my CRM HubSpot isn’t the best. Workflow options are very limited. Wish i could use the responses store on the profile in my CRM workflows.”

Source: Capterra 

6. Textline Overview

Textline is a business SMS platform designed to improve customer communication through text messaging. It integrates with HubSpot, enabling sales and support teams to send, receive, and automate SMS conversations. The platform offers shared inboxes, automation, and analytics to streamline messaging. Textline is ideal for businesses looking for an easy-to-use, team-friendly SMS solution.

Textline Key Features

• HubSpot Integration – Syncs contacts and automates SMS workflows.
• Two-Way Messaging – Enables real-time customer communication.
• Shared Team Inbox – Allows multiple team members to collaborate on SMS.
• Canned Responses – Pre-written replies for quick messaging.
• Analytics & Reporting – Tracks SMS performance and engagement.

Textline Pros

• Easy-to-use interface with team collaboration features.
• Strong automation and analytics capabilities.
• Seamless HubSpot integration for centralized messaging.

Textline Cons

• No support for MMS (image and video messages).
• Pricing can be expensive for small businesses.
• Limited bulk messaging features.
• No mobile app for on-the-go messaging.
• Some users report occasional message delivery delays.

Textline Pricing

• Starter Plan – $59/month for 1,000 messages.
• Standard Plan – $129/month for 2,500 messages.
• Pro Plan – $249/month for 5,000 messages.
• Enterprise Plan – Custom pricing available.

Textline Support Channels

• Email Support
• Live Chat
• Help Center
• Phone Support (for premium plans)

Textline Reviews & Ratings

Textline has an overall rating of 4.9 out of 5 on Capterra. Here’s what their customers say about them –

“One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they’re taking a long time to send/receive. Haven’t fully confirmed this yet but there have been a couple frustrating occasions.”

“I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!”

Source: Capterra

7. TextUs Overview

TextUs is a real-time business texting platform designed for sales, recruiting, and customer service teams. It integrates with HubSpot, making SMS communication efficient and automated. The platform is known for its conversational approach, allowing teams to engage prospects and customers quickly. TextUs supports two-way messaging, automation, and analytics to enhance business communication.

TextUs Key Features

• HubSpot Integration – Syncs contacts and automates SMS workflows.
• Two-Way Messaging – Real-time text conversations.
• Scheduled & Automated Messaging – Set up timed texts and workflows.
• Bulk Messaging – Send messages to multiple contacts at once.
• Analytics & Reporting – Track message performance and engagement.

TextUs Pros

• User-friendly interface with real-time messaging.
• Strong automation and scheduling features.
• Seamless HubSpot CRM integration.

TextUs Cons

• Higher pricing compared to similar platforms.
• No support for MMS (multimedia messaging).
• Bulk messaging is limited in lower-tier plans.
• No pay-as-you-go pricing option.
• Some users report inconsistent message delivery.

TextUs Pricing

• Essentials Plan – $50/user/month
• Professional Plan – $70/user/month
• Enterprise Plan – Custom pricing available

TextUs Support Channels

• Email Support
• Live Chat
• Phone Support
• Help Center

TextUs Reviews & Ratings

TextUs has an overall rating of 4.7 out of 5 on Capterra. Here’s what their customers say about them –

“Text Us is extremely buggy with notifications. It goes offline fairly frequently and their customer service is not responsive. TextUs is a separate text only line and a lot content recipients view the messages as spam.”

“There were a couple of times that a text had to be sent out a couple of times before a customer actually received it. You can not use your regular phone number and it is very clunky.”

Source: Capterra

8. Sinch Overview

Sinch is a global cloud communications platform offering SMS, voice, and messaging services for businesses. It integrates with HubSpot to enable automated and personalized SMS communication. Sinch is known for its scalability, making it a great choice for enterprises and businesses with high-volume messaging needs. The platform supports multi-channel communication, including WhatsApp, RCS, and MMS.

Sinch Key Features

• HubSpot SMS API Integration – Enables SMS automation within HubSpot.
• Global Messaging – Supports international SMS delivery.
• Multi-Channel Support – Works with WhatsApp, RCS, and MMS.
• Bulk SMS Messaging – Ideal for large-scale campaigns.
• AI & Chatbots – Automates customer interactions with AI-powered messaging.

Sinch Pros

• Scalable solution for high-volume messaging.
• Supports multiple communication channels.
• Strong developer tools for API customization.

Sinch Cons

• No native HubSpot integration (requires API setup).
• Pricing is not transparent and depends on usage.
• Requires technical expertise for customization.
• Limited features for small businesses.
• No free trial available.

Sinch Pricing

• Pay-as-you-go model – Pricing depends on region and usage.
• Custom pricing for enterprise customers.

Sinch Support Channels

• Email Support
• Help Center
• Developer Documentation
• Phone Support (for enterprise customers)

Sinch Reviews & Ratings

Sinch has an overall rating of 3.8 out of 5 on G2. Here’s what their customers say about them –

“Poor customer service and service from sinch. Easy to use, independence and quality of the product. It is a very simple tool to use, it helps us to be very agile when executing SMS or WhatsApp campaigns.”

“Sinch is bad with payments. They debit your account and then do not add credits, don’t show the payment in the billing history. I have never had such an ignorant support team anywhere else. Writing a detailed email about issues, sending bank statements, and then they respond to whatever they want, completely ignoring your question. The worst customer support you can think of. not recording payment should be chased by some fraud banking uthorities”

Source: G2

9. Kaleyra Overview

Kaleyra is an enterprise-grade cloud communications platform offering SMS, voice, and chatbot solutions. It integrates with HubSpot via API, enabling businesses to send automated SMS campaigns and real-time notifications. Kaleyra is designed for businesses that require secure and reliable messaging at scale, particularly in the financial, healthcare, and e-commerce sectors.

Kaleyra Key Features

• HubSpot API Integration – Allows businesses to automate SMS workflows.
• Multi-Channel Messaging – Supports SMS, WhatsApp, and RCS.
• Two-Way Messaging – Enables interactive customer communication.
• Secure Messaging – Provides encryption for regulated industries.
• Bulk SMS Campaigns – Ideal for large-scale notifications.

Kaleyra Pros

• Reliable and secure messaging infrastructure.
• Supports multiple messaging channels.
• Scalable solution for enterprises.

Kaleyra Cons

• No native HubSpot integration (requires API setup).
• Pricing is not transparent.
• Not ideal for small businesses due to complexity.
• Requires technical expertise for setup.
• No free plan available.

Kaleyra Pricing

• Custom pricing based on usage and region.

Kaleyra Support Channels

• Email Support
• Help Center
• Developer API Documentation
• Phone Support (for enterprise clients)

Kaleyra Reviews & Ratings

Kaleyra has an overall rating of 4.5 out of 5 on Capterra. Here’s what their customers say about them –

“Instead of having and seperate dialer, it would be helpful if there was an inbuilt dial pad. The calls can be made using shortcuts and dialler. The calls are recorded for quality and AHT reference”

“It’s really helpful if customer support is available over the chat 24/7. I like where we can set up the IVR by ourselves. We don’t need any IT people. And most of the features really good.”

Source: Capterra

10. EZ Texting Overview

EZ Texting is an easy-to-use SMS marketing platform that helps businesses send bulk messages, reminders, and promotions. It integrates with HubSpot to streamline SMS communication and automate customer engagement. EZ Texting is well-suited for small and mid-sized businesses looking for an affordable and simple texting solution.

EZ Texting Key Features

• HubSpot Integration – Syncs contacts and automates SMS.
• Bulk SMS Campaigns – Send texts to thousands of contacts at once.
• MMS Messaging – Supports images, videos, and GIFs.
• Autoresponders – Automate replies based on keywords.
• Text Scheduling – Schedule messages for future delivery.

EZ Texting Pros

• Easy-to-use platform with minimal learning curve.
• Supports MMS messaging for rich media communication.
• Affordable pricing for small businesses.

EZ Texting Cons

• Limited advanced automation features.
• No two-way messaging on lower-tier plans.
• Higher pricing for additional message credits.
• No dedicated mobile app for business users.
• Limited international messaging support.

EZ Texting Pricing

• Value Plan – $20/month for 500 messages.
• Essentials Plan – $29/month for 1,000 messages.
• Premium Plan – $49/month for 2,000 messages.
• Custom Plan – Custom pricing for high-volume messaging.

EZ Texting Support Channels

• Live Chat
• Email Support
• Phone Support
• Help Center

EZ Texting Reviews & Ratings

EZ Texting has an overall rating of 4.4 out of 5 on Capterra. Here’s what their customers say about them –

“I think the cost could be more reasonable, which would encourage me to use the service more often. Also, I wish that the text came directly from my phone number because some people may not recognize the EZ TEXT number.”

“The plans are costly for the number of messages we can purchase. The monthly/annual plans are not helpful as our business needs to send messages out in larger numbers. Would like to see an app that we’re able to use, and not just a web page.”

Source: Capterra

Why is Emitrr The Best Phone System for Hubspot SMS Integration?

Emitrr stands out as the best phone system for HubSpot SMS integration due to its seamless two-way messaging, automation capabilities, and deep HubSpot integration. It is designed specifically for businesses that want to enhance customer communication through texting while maintaining CRM efficiency. Here’s why Emitrr is the best choice:

Seamless HubSpot Integration

Emitrr integrates directly with HubSpot, allowing businesses to send and receive SMS within the CRM. This ensures:

• Automatic contact syncing between HubSpot and Emitrr.
• SMS automation through HubSpot workflows.
• Personalized messaging based on CRM data and customer behavior.

Advanced Automation & AI-Powered Responses

Emitrr’s automation features help businesses streamline communication by:

• Sending automated appointment reminders and follow-ups.
• Enabling chatbot-based responses for quick customer engagement.
• Supporting trigger-based SMS campaigns directly from HubSpot.

Two-Way Business Texting for Better Engagement

Unlike traditional bulk SMS platforms, Emitrr offers real-time, two-way messaging, ensuring that businesses can:

• Have personalized conversations with customers.
• Use a shared team inbox for collaboration.
• Respond to inquiries instantly to improve customer satisfaction.

Cost-Effective & Scalable for All Businesses

Emitrr provides affordable pricing plans that cater to businesses of all sizes, from small businesses to large enterprises. With unlimited SMS options and pay-per-use pricing, companies can scale their texting needs as they grow.

Reliable Customer Support & Compliance

Emitrr ensures high message deliverability and compliance with TCPA and HIPAA regulations, making it a trustworthy solution for industries like healthcare, legal, and home services. Additionally, 24/7 support via chat, email, and phone ensures businesses get the help they need anytime.

Getting started with Emitrr – Hubspot SMS Integration

1. Navigate to Settings > Go to Integrations 
2. Select  Location on the top left under “All Locations” drop down
3. Click on Connect in the HubSpot Integration Card 
4. Login to HubSpot 
5. Choose the Hubspot Account
6. Authorize the Emitrr Application after reviewing permissions 
7. Wait for the connection 
8. Go to HubSpot Integration

9. Click on the Settings 

10. Click on Pull All Contacts from Hubspot To Emitrr Button

11. You are all set with the contact sync

Frequently Asked Questions

Conclusion

Integrating SMS with HubSpot is essential for businesses looking to enhance customer engagement, automate workflows, and streamline communication. While there are several texting solutions available, Emitrr stands out as the best choice due to its seamless integration, advanced automation, two-way messaging, and compliance-ready platform. Whether you need to send appointment reminders, marketing messages, or real-time customer support texts, Emitrr ensures efficient and personalized communication directly within HubSpot.

Ready to experience the power of SMS for your business? Book a demo with Emitrr today and see how it can transform your customer interactions!